Potbelly Sandwich Shop

Love the hot peppers.

Pretty good little sandwich shop. I had the Italian in the original size. It was a well balanced sandwich. Make sure you take your time to know what they put on your sandwich so you get the tastes you prefer. The staff was helpful and friendly.

I love potbelly!!! My friend introduced me to this place my first semester after moving here for school. I ALWAYS get the smoked ham sandwich! I love ham! It comes with swiss cheese, which I like as well. But the best thing about this place is definitely the hot peppers you can add. Their hot pepper mix is delicious! It’s a good mix of sour and spice. It’s definitely my favorite part of the sandwich. I always ask for extra.
Whenever I go to Potbelly, I always get it BIG (large) and they pack it with loads of meat! I feel like half the sandwich is ham! It’s crazy.
Basically you come here and choose a sandwich and then they toast it and you have the option to add some toppings such as lettuce, tomatoes, mayo, pickle, brown deli mustard, oil, and Italian seasoning. Then they wrap it up and ring you out!
Man I love this place. It’s selection isn’t as great as Which Wich (another one of my favorite sandwich places), but it’s cheaper, and it’s really good!
Potbelly never lets me down! I just wish there’s one closer to me!

If you don’t arrive before 11am you’ve had it. Come early for sandwiches and soups, otherwise the line wraps around all the way to Macy’s and no lunch for you. Just kidding. They start taking orders on their iPad system as they walk down the line, so as to speed up the whole process. It really works, what they do, they do really well.
Out of all the Potbelly sandwich shops, this one is my favorite. Service is splendid, the shop is warm and inviting, the food is fresh and quick, the sandwiches are grilled to perfection, and cookies are still warm out of the oven. Is there anything better than a properly made sandwich, soup and cookie for lunch? My favorite is the Italian sandwich, add Nueske’s bacon and get a side of balsamic to dip it into. My favorite soup is the Loaded Baked Potato or the Broccoli Cheddar. Just delicious. The little oyster crackers are yummy too, my toddler eats them right out of the bag.
As far as price is concerned, it’s on par with Jimmy Johns and Erbs and Gerbs. But it just tastes better. There’s something magical about a sandwich coming out of the oven, grilled especially for you, nice and warm on a freezing Minnesota day. Whenever I find myself downtown during the week I will make it here for lunch. It’s the most perfect location because after lunch you can go over to Yogurt Labs for dessert!

Fast service, great décor and atmosphere, fair price and a great sandwich. Loved it.

Run a sammich thru the oven. Add your choice of fixins. Greeted with a smile. Try the peppers.

Went here on a trip have never been to one. It’s like a Quiznos with a good variety of offerings. However no gluten free bread. They have salads, sandwiches, and soups. Also they are fast and friendly

Got our food really fast. I had a grilled chicken and cheddar and thought it was delicious. Hot peppers did a nice job of spicing it up!
Only issue was one of the servers was loud and somewhat abrasive with me and another customer after me. Couldn’t quite figure out what she was so pushy and aggressive about, the place was fairly slow.

Like thousands of others that work in downtown Minneapolis… I need food fast and at a reasonable price. There are dozens upon dozens of options and everyone has there go-​to joints when they’re in a pinch. For me… Potbelly (of all places) is on my short list of «when in a pinch».
What I like…
* SUPER FAST service during lunch hour.
* Variety of sammiches to meet your taste buds.
* Has breakfast options when you really need it.
What I don’t like…
* Limited seating, especially for larger groups (5+).
* Can get a bit pricey (close to $ 15 sandwich/​chips/​bev).
In the end, amazingly tasty sammiches, made in record time, from a staff that meets your needs. What else do you want for your downtown skyway lunch?

The ever so reliable go to lunch spot. They have a pretty decent sandwich selection (would highly recommend the Mediterranean with chicken) with some soup and malt choices. I’m kinda in a rut and have yet to venture off and try anything new but from the satisfied looks on my colleague’s faces I can tell the other options are tasty as well.
Great friendly and organized/​efficient staff (It’s like clockwork during the lunchtime rush).
If you are on a time crunch but got a craving for something off the menu they have the option of online ordering, so by the time you walk over you can skip the line and walk out with your food. Got to admit I have used that service once or twice.
They have a few locations within the skyways, but there will be a line come lunch time. Even during the busy rush hour of lunch (which I try to avoid if I’m just heading back to my desk to eat) it will take roughly about 7 – 10 minutes from the time you order your food to the moment you are cashing out. Seating during the rush hour time is limited but luckily if you have some time to spare and don’t want to eat at your desk, there is a great spot right out in the ‘courtyard’ space of the IDS building (great for people watching).

Really nice place to go and grab a bite. When it’s busy they have a person with a data pad that submits your oder while you wait in line. Then you just tell them what kind of toppings you would like. There is a fair amount of space in their shop, which was quite nice. I also like that you can recycle there as well. Pricing is not all that terrible either. I love eating their food. I especially love their Italian Sandwich. I’m getting hungry thinking about the sandwich now.

OK, so I don’t go to Potbelly often however anytime I do the ordering process always tends to confuse me. My last visit I was the only person here, I mean it was 4:30−5pm and the place was empty. The staff was cleaning, prepping food and listening to music; no problem with me I like to see employees having a good time. I didn’t like feeling rushed as I tried to calculate the sandwich I wanted and how to order it so they could continue socializing. Everyone was friendly but I got the impression I was slowing them down or something, which is annoying considering there was no one in the place…
Luckily the food was pretty good, but it just doesn’t do it for me at $ 8 something dollars for a smaller sandwich. I would rather go out the door to Jimmy Johns or dare I say it, across the skyway to Subway. Nice change of pace but not my regular joint.

The bread and the giardiniera (they call it «hot peppers») make this place. I usually keep it real by doubling down on the bacon, too. Mainly because I’m ballin’ and shot callin’, y’all.
Don’t be intimidated by the enormous, snaking line that spills out into the IDS common area /​skyway. It moves fairly quickly due to the breakneck-​speed with which the restaurant staff operates.
The staff is courteous, yet curt. Be ready to tell them what you want, pay and get out of the way. They don’t tolerate shenanigans and neither do the Potbelly veterans waiting behind you.
It’s more expensive than the competition, but a much higher quality.

Nothing too special, but options are limited in the IDS

I had walked by Potbelly’s many times and always there is a line out the door at lunch time; therefore I always bypassed and promised to return another day. I finally made the stop into the IDS building location on a slow Saturday afternoon and was delighted I had made the stop.
The atmosphere is a wooden floor and high ceilings adorned with knick-​nacks and lighted signs and the whole room tied together with the appropriate pot-​bellied iron stove in the corner. A very clean fountain drink area and signage you cannot miss made me happy that perhaps this place was going to be a great find. (A clean place at first glance is always a turn on).
The staff had trouble seeing me through the line that makes you wrap around and then keeps you hidden behind a little order stand but once I was seen, I was promptly helped. I ordered their Roast beef with everything but tomato on a white bread with a side of their daily soup — the baked potato with cheese. I had heard their malts and shakes were killer so I ordered an Oreo malt as well with my meal. I was excited to have the staff strike up an easy honest conversation as they made my sandwich in front of me and once they learned it was my first time in, they even threw in a side of their famous dressing to dip my sandwich if needed.
The whole meal, shake — sandwich and soup came to around $ 12.00 after taxes and I sat myself and food in a quiet little booth nook. Deep seats, clean tables and extra napkins on the table if needed. I unwrapped my sandwich and it was wrapped so tightly around that each bite wasn’t too messy and had all of the ingredients in it — delicious! The dressing and olive oil makes a nice touch with their fresh bread that has a crisp to it and the whole mouthful simply melts together like a sub heaven delight. I kept thinking as I chewed down the roast beef sandwich with pickled peppers that it was much better than Subway or Jimmy Johns and that the toasted bread and high quality ingredients almost made it a local deli type feel as I ate.
The soup was creamy, not chunky as I had expected, but had a very strong bacon flavor. I kept wondering how they got the bacon flavor in without big chunks of bacon or grease floating atop the soup but the taste was heavenly — I didn’t even have to add salt or pepper. The shake was brought to my table as they are made on hand and was well worth the wait. Though I was nearly done with my meal by the time it arrived, I left with more than half to sip on as I walked through the skyways of Minneapolis. Chunks of oreo and a smooth malt taste were the perfect top off and the little cookies that decorate your straw were a great final touch.
Overall, I adore Potbelly’s now — I’ve had nearly every sandwich since my visit and have yet to find something I don’t like. I have learned however that the staff make or break the experience. One out of five trips I seem to get the B CREW and they don’t pay attention or take my order well — so that is my only big critique.

Is it sad I still remember the day I fell in love with Potbelly Sandwiches? Six years going strong, and the signature flavor is just as delicious here in Minneapolis as it was in that first bite in Chicago.
My usual is a Roast Beef with all the fixings including hot peppers (sans oil). The chicken salad is good too, and the BF swears by the Italian. I like that they will «thin-​cut» the bread, because who needs those extra calories?
If you like boring, generic, cookie-​cutter sandwiches, then perhaps Jimmy Johns or Subway is where you’d rather stop for lunch. But if you like a little kick, zip or pizazz then Potbelly’s where it’s at. I’ve become so predictable that whenever I meet the BF for lunch downtown and he asks where I want to eat, my answer is almost always Potbelly. If you’re looking for a sweet treat, try one of their Dream Bars – so good!
I’m surprised to see some people complaining about the prices… My sandwich is always under $ 5, and I can’t argue with that! The staff is really friendly – always asking how my day is, if I have exciting plans for the weekend, etc. It’s amazing they have time for this, considering this particular location is hopping at lunchtime. They do a great job moving people through by taking your order while you’re standing in line, so by the time you get to the counter, your sandwich is ready to be dressed. So, don’t be turned off if you see a long line – you’ll be enjoying your lunch in no time.

I came on the recommendation of a coworker who lives up here in Minneapolis. She asked what I might be interested in for lunch and when she heard me say, «sandwich», she immediately busted out with Potbelly’s.” Having just consumed my lunch, I have to say, «good call»!
Had a Wreck which is salami, ham, turkey, roast beef and swiss cheese. Got this one with no salami and added bacon. Their sandwiches are served hot and come with the usual suspects as topping choices.
Beyond the sandwich being delish, what was particularly impressive was how quickly they disposed of the long line that was there when I arrived. Had one team member walking along the line with some kind of tablet. She took the order, punched it in and by the time you make it to the front line where the sandwich making happens, they are well into asking you what you would like on your_​_​_​_​_​. Quite a good system. With the sandwich, bag of good Zapp’s chips and a bottle of water, I was just over $ 8 so, decent prices to boot.
I will definitely be back when next in Minneapolis.

This place has the most divine breakfast sandwiches in all of downtown! They do occasionally put meat on my vegetarian order (which is silly — I get the impression not many people order the non-​meat sandwich for breakfast) but are fast and friendly with a replacement.
Bonus: There is an amazingly adorable boy (man?) that works there in the afternoons, too — he has a directionless cuteness that I find appealing in a maternal way. Like a puppy. That makes me old, so I’ll go sulk now.

This place is a zoo during lunch. Do not enter. Target corporate workers are having lunch.
This place is a zoo on weekends — kids, mothers and strollers.
The service is friendly. I always get the chicken noodle soup. Very tasty. However, there is no place to sit, stand or breathe, so don’t plan on eating in there, take it to the Gavidae food court.

It was the day before New Years and some co-​workers and I thought it should be dead at one of our favorite sub shops… We were wrong.
Again the line ran out the door but we were in and out within 5 minutes. This small sub shop is the model of efficiency. A line master takes your basic sub order and relays it to the team member that starts off the base bread and meat fixings and throws it into the toaster. This is all while 15 people are still in front of you in line. Once you get close to the front of the line you are shoveled into a «Fixings» team member. All in a flawless symphony of motion that befuddles the common customer who magically ends up where they are supposed to be.
Once you get your $ 4.19 sandwich placed in a bag, you step left like at the Soup Nazi kitchen and pay your tender.
I always get «The Wreck» which is salami and roast beef and some nice melted cheese with all the fixings except oil. It is just the right size for a lunch sandwich and it has to be one of the best subs in The Cities. The only equal I have come across is Caffrey’s near the Herkhimer.