Outsourceone

This company is surely based in one of the lowest levels of hell. My minneapolis employer switched to this company for administering their HSA (from Shepard-​Olson-​McQueen, a great company that i found so easy to deal deal with) and ever since it has been a nightmare of ineptitude lies and sloppiness.
As the previous reviewer said you will be inundated with pointless paperwork should you actually need their services. Their «efficient systems» that should ease submission of claims and the like flat out don’t work, and «customer service» is marginally friendly but never actually resolves anything.
An unethical company, I urge you to lobby your employer to drop them, there are MANY better administrators out there. File complaints with regulators and keep at it, it’s the only way to defeat outfits like this or make them change their awful business practices.

OutsourceOne = Busy work and a part-​time paperwork job if you get ill.
My husband created a Medical Spending Account (MSA) through his employer and they use OutsourceOne. OutsourceOne hounds us like criminals for EVERY receipt for EVERY single medical transaction. My husband uses Kaiser an HMO so all that Kaiser does is medical procedures. I said to them that this is taking 30 – 60 minutes a week to deal with, their reply, «this is an IRS regulation, talk to the IRS.» Now your medical dollars are going to a bunch of paper pushers, the MSA people and the IRS desk people are dipping into valuable Health care dollars and creating unnecessary layers.
Today, they froze our HSA account (meaning we can’t use our own money that we funded into this account) because they claim they did not get an itemized receipt for my husband’s chemotherapy (I faxed all these documents to them yesterday). My husband has bone cancer and is fighting for his life. Our life is very stressful and I am dealing with breast cancer. I do not like to have more layers of office people sitting around telling us how to spend our money and pushing paperwork. Busy work and health care dollars which could be utilized in a better way. Time I don’t have filling out their forms, faxing and then calling them begging them to let us use our OWN money for chemo treatments. I asked them, «what else are we going to be doing at an HMO, that is strictly in the business of Health care?» Is this what you want to deal with if you have a medical problem? Imagine the stress of numerous medical appointments, being ill and then this added burden.
In addition, this year we have to bother our doctors for letters to get common and approved OTC medications or use the Outsource online «store» to buy common OTC items. The online store is more expensive than shopping for these items myself. When I buy the OTC items, I have to fill out forms to mail or fax to them with an MD letter.
The only reason I gave OutsourceOne more than one star is that when you call, IF you can get though to a real person, they all speak clear English and are employed in the USA. Some of the operators are very pleasant and even caring, especially Margo.
Just to compare, I also have a self-​funded MSA account with Wageworks through my employer. With Wageworks, I never have to «prove» all this stuff and when I pay a co-​pay at a DOCTOR’S office, they never request «proof for the IRS.» I think that it is obvious if I pay a co-​payment for a visit to an Oncologist, a Surgeon, a Pharmacy Prescription, a Lab, etc. that I am using the HSA appropriately. It is night and day between the HSA accounts but I have seen similar reviews and problems for Wageworks.
I guess this is what we will deal with as government gets more involved in Health Care. More layers of bureaucracy.