Multiband

No surprise that other reviewers also gave this company one star. I agree that it may be the worst company ever. I have been on the phone with them for about a month now trying to get a problem resolved. They came around our apartment complex to change out the Directv units to Genies, but they didn’t change one of our units. When I’ve called they said that I would have to call the actual Directv. The next time I called they said it wasn’t their problem; I had to have our apartment complex do it. Does that make sense that our apartment office just has these units laying around. The next time I called they said that they could service it, but they had to come out to the apartment to do it and couldn’t just ship me a unit. I told them that the apartment office said they would let them in, but they told me that was against their policy. Huh? They just came in last month to change the units! I told them that didn’t make sense, but they refused to accommodate the customer. Their service hours are only during the work week and give you a 5 hour window of when they will be there. So, I told them if that’s the case I would have to change providers. They didn’t even care.

I called Multiband the last week in July. Possibly the 30^th to set up my television service. We set on a date for the technician to come out August 1^st between 9 – 1. August 1^st I received a phone call at 12:30 stating the the technician will not be able to come because the digital boxes were not in the warehouse. OK, not a problem we settled on another date: August 4^th from 9 – 1. On August 4^th I received a phone call at 9:00 am stating that the digital cable boxes still have not been delivered to the warehouse. The lady on the other line from Fargo, ND said we have to rescheduled. I told her that the people at Multiband should call me when the boxes came in to set up an appointment. A week goes by and no phone call. I call Multiband back on August 11 asking about the digital boxes, that should have been there by now, because from the time I called to set up with Multiband to now it has been two weeks. I spoke to two technicians that day. The first one apologized and said he doesn’t know why I didn’t receive a phone call, the boxes where in. I set up an appointment with him for a technician to come out on August 18^th from 9 – 1 again. The second worker from Multiband that I spoke to said that the boxes came in 5 minutes ago, and that the first worker I spoke to did not know what he was talking about. I asked him if there was a way since my cable boxes were in that the technician could come to my house anytime today and set them up, he said he put in a request. Needless to say, no one showed up to set up my cable.
August 18^th rolls around and I received another phone call at 12:24pm from Fargo, ND with a man on the other line stating that low and behold the digital cable boxes are not in and I need to make a 4^th appointment. Being that I will be out of town the next weekend I had to set up and appointment for the 1^st of September. The man from Fargo did not even ask me what time I want my the technician to come out to my house. The funny thing is the man I spoke to today said he would talk to his manager and call me back. I highly doubt he talked to his manager regarding my whole situation because I have not received a phone call back. He tried to get off the phone with me as fast as he could because he knew I was extremely irate.
I have to keep rescheduling on Saturday’s because that is the only time I am available when the technicians are. The technicians are available weekdays from 9 – 4 I believe, what about the people that work full time jobs from 9 – 5?
What infuriates me is that the employees do not seem to care. They do not try to help or go above and beyond to solve a customers problem. I have been blown off three times and all they can say is sorry. You would think since I have been blown off 3 times now, they would make me top priority.
I have never dealt with a company that is so lackadaisical when it comes to their customers. It makes me think «Do I even want my television service with them, if this is how they treat their employee’s».