Mulroy’s Body Shop

Great service! After having slow and overall bad service from the insurance company; it was a great change switching to mulroys great customer service. And even though the part was hard to get for the repair they stayed in contact and contacted the rental car company for me. The repair done looked great, and the best part was they cleaned the exterior AND interior of my car witch was above and beyond what was needed! Thanks mulroys!

I brought my car here last year based on reviews, and it is not far from my house.
The work was average and customer service was dismissive.
When I brought the car in, I signed the paper work for the insurance and repair. They were friendly. I had no idea at that point what parts were needed or how long it would take, but they were going to call me.
I called a couple days later to see if they had even looked at it. I was told it should be done tomorrow afternoon. It took several more days, but I didn’t need the car. I just thought it was strange nobody told me anything.
When I went to pick up my car, I paid my deductible. At that point, the person handed me my keys and said it’s over there on the lot. Nobody ever said what was done to fix the damages. Nobody ever walked me to the car and looked it over with me. When I was getting in, there was a large piece of trim sitting in the back seat. I went back inside and asked if I should keep it or what it was for. I was told it was replaced and just the old part. I actually had to ask if I was expected to take it home. At that point they offered to throw it away for me.
When I got home, I was finding so much glass in the car still. A fair amount in plain sight, but a lot in the seat folds. I also thought the paint job was not good. There was over spray in places that had not been painted leaving tape lines and a palm print was faintly visible. I called a day or two later and expressed my frustrations. They told me to bring it in.
The office person who came out treated me like I was being too picky. She made excuses for the dull shadows in the finish and the remaining glass. She said that the finish was dirty from people getting in and out the car and that there is always some glass remaining. They took the car for half an hour or so to vacuum again and buff shine the paint. When they brought the car around, a friendly person came and looked at it. I think he was an owner or mechanic. The first time I ever met one during my visits. He said to bring it back if I had concerns. I still see the shadows and when I tilted the back seats up at a later time, there was so much glass it had obviously been over looked completely. It was easier to vacuum it myself at this point, and I will live with some dull paint spots to avoid a return visit.
The only other experience I have with a collision or repair was years earlier at a place on Lyndale that begins with the letter H. That experience was so much better. I would not come back here again.

These guys are the best of the best. Great customer service and they are willing to bend over backwards to work with your schedule. The work is always thorough and professional.

The staff were all extremely helpful and friendly. I appreciated the amount of time they took to explain the process. The work performed was very good and the car was washed and vacuumed when I picked it up.

Terrific body shop. Excellent work, plus really great service. Staff takes really good care of us and our cars. Not the cheapest, but a very good value! You can trust them. Helpful with insurance claims too. They’ve worked on three of our cars in the past two years, no problems.

My daughter brought my car there after she had been rear ended. I was out of town and we needed to get an estimate ASAP. This shop was chosen because it is considered a blue ribbon shop by Nationwide insurance company. They did an excellent job of assessing the damage and following up with me and the two insurance companies. Once the estimate was approved, the scheduling was achieved compatible with my needs. I brought it in, the replacement rental car was there shortly and voila’ the car was fixed two days sooner then anticipated. A day later, we examined the coloration of the bumpers and felt they were a shade lighter then the rest of the car. I called them up and now I am set to have the adjoining pieces buffed out to better match the fresh paint. If that doesn’t work he has offered to repaint the bumpers. He explained if I opened the door and compared the coloration of the door jamb (that had not been exposed to the sun) to the roof line, I would see the same shading difference. All sound plausible to me. This is a shop that knows their trade and takes pride in their work. I would have assigned a perfect 5 stars had the coloration issue not have come up. I guess I would have preferred that either they forewarn me and/​or attempted to tint the bumper to match the fading/​yellowing of the body paint.
The endorsement of the shop under these circumstances is a fairly easy one… because not one dime came from my pocket. None the less, much could have gone awry and it didn’t, so I am a happy customer of Mulroy’s.