Morrissey Builders

Our remote remodel experience with Morrissey started hopeful, but turned out lacking quality control. In the end, it was simply incomplete.
When we first contacted the contractor we talked at length, looked at credentials to indicate what kind of builder/​remodeler they were, and what their track record identified. Unfortunately there were no online reviews, so we’re ensuring its now in print. We asked numerous times prior to signing on that they had solid relationships, educated staff and sub-​contractors they worked with. They confirmed 20+ yrs in business gave them strong relationships they liked to build with, and in our circumstance, was entirely untrue. We were assigned an intern to do our ordering resulting in items missed, not ordered altogether, or over-​ordered. Timing was an issue as well as the order went in late.
When I visited remodel progress prior to moving, none of the subs were working with a recent/​final plan, which made for confusion; subs didn’t know where to place what. I had to call & email the project manager AND contractor to get the latest plan in everyone’s hands. Where was coordination and communication they’re responsible for? We’d already been told by staff that a project manager was hired to help customer service in the field as they’d had problems before. That didn’t come to fruition.
Several subs working on our home Morrissey had never worked with or cleared for any quality standards beforee, and in the case of the painting contractor, ended up walking off the job leaving them high & dry. Painting replacements were not pros, but instead staff who were not professional painters. It shows. They chose a taper/​mudder whom they’d never worked with before. This caused him to retape, mud and sand 2 TIMES AFTER WE MOVED IN. This is from a contractor that claims to be green, and understands what a healthy home is. Building construction, sure I believe it, but healthy interior, he’s not educated judging by what we were put through. Needless to say, we were upset and got sick over & over because of the dust. We have a small child, and it didn’t help adjusting to a new environment. A lot of undue stress was placed on us. They’d cited prior our ‘move-​in date’ would involve nothing more than paint touch-​ups, or door hardware. That was hardly the case.
Because of the lack of quality control (they apply line item $ for project management on every floor of our home), we had to point out to the contractor AND project manager where subs lacked. It shouldn’t have taken the client to move in for them to realize what was wrong. 1) bowed tile lines on shower walls (redone TWICE after we moved in), 2) unacceptable tile spacing on tiled floors (redone once after we moved in), 3) dates being missed/​dropped where completions could occur (lack of coordination & planning), 3) paint missing/​incomplete, 4) taping/​mudding mistakes, 5) flooring gaps, 6) door & frame replacement issues, 7) waste removal, refuse scattered over our yard, 8) items belonging to the home that ‘walked away’ during construction, 9) final punch-list=they were never able to complete. That was a full 5 – 6 wks after they’d said it would be in a punch-​list complete state and they’d be off the project.
After the contractor fired the project manager for not meeting the agreed upon final date for all finish work, he came back, walked through what was still outstanding, and gave us a date he would finish. He did not, and we ended up with credit $ due for work not completed, along with other deductions for sloppy/​inconsiderate paint stains which needed removal, or even replacement.
I would think twice before signing on to work with Morrissey Builders, unless this is the experience you’re looking for. We spent thousands of hard-​earned dollars. The owner Sean (John) Morrissey is an agreeable enough person to work with, however his lack of urgency, lack of ability to follow through, lack of quality control/​detail, and his energy diverted to other things (even out of state) vs his business takes away from success all the way around, allowing customer experience to suffer. They aren’t what they say they are. Consideration to change our perception could occur should they follow the suggestion: seek a consultant to help them look at their business practices and processes, and help them provide better customer service & delivery. Get better, satisfied reviews from all of your clients, and establish ‘the proof is in the pudding’, as they say.