Midway Party Rental

Worst experience! Furniture dropped off outside. To have furniture dropped off at a certain time costs money same for pick up. Never received phone call of when furniture would be dropped even after paying to have furniture delivered at a certain time. As a bride I would never recommend anyone to use this company for any furniture rental.

VERY POOR customer SERVICE. I WOULD not use them. We rented a refrigerator. They paid no attention to unloading it and dropped it off the truck on it’s door. The door was bent and very hard to close and it was over heating. They did not have another so we limped through. Then, they could not be bothered to pick it up. Despite calling them 5 times they gave the WRONG cell number to the delivery people so they never came. THESE PEOPLE are idiots. There are other much better companies. DO not use them unless you want a big headache.

My first thought is that I wish it were an option to give ZERO STARS. Yes, they were that bad. DO NOT BOOK WITH MIDWAY FOR YOUR WEDDING OR RENTAL NEEDS. Their customer service is absolutely atrocious. I honestly have no idea how they stay in business.
We rented linens, dinnerware, silverware, serve-​ware and outdoor chairs from Midway for our June wedding. Delivery was supposed to be between 9:30 — 11:30am on the day of. The time that they actually delivered was 2:30pm. Our wedding was at 4:00pm. After 11:30pm, the family/​friends we had asked to be in charge of our set-​up repeatedly called Midway’s «emergency after-​hours line» which no one answered. It just went straight to voicemail. At some point, they did get a hold of someone and talked to the driver. He apparently said they got «lost» and gave some other ridiculous excuses, even chuckled on the phone at one point. So apparently not delivering the vital components of your wedding until just over an hour beforehand is comical to Midway? Wow.
Not only that, our order wasn’t even complete. They simply failed to deliver 180 cloth napkins. A friend of ours had to rush out to purchase paper napkins at a local party store in our wedding colors. SO MUCH UNNECESSARY HASSLE AND STRESS.
The day before the wedding, I personally talked to my representative at Midway. She called to let me know that everything was set for delivery in the morning, but she wanted me to know not to worry if they did not pick-​up by midnight as they had multiple weddings in the same area to pick-​up. She said to leave the stuff outside if they were not there by midnight. My brother and sister-​in-​law waited until 12:30am, and when no one came, they ended up leaving.
Our venue called on Sunday morning to let our family know that the stuff still hadn’t been picked up. They were very kind about it but concerned since there was a wedding there on Sun ⁶⁄₂₉ too. Midway never picked it up on Sunday. It wasn’t until our aunt called first thing MONDAY MORNING demanding them to pick it up that they actually came and got it.
Again, I honestly do not know how this place is still in operation. It is a complete mind-​blogger to me. But one thing I know for sure, you can find a much better place to do your rental business. STAY AWAY FROM MIDWAY!

We rented tents from Midway Party Rental for our church’s annual festival. They delivered the tents late and then proceeded to take 8 hours plus to set them up. They totally disregarded the fact they were in a school lot but continually dropping metal poles on the ground after being told to try to keep the noise down during testing periods. I had called and complained about the length of time it took them to complete a task that another party rental company had been able to complete in under 2 hours in previous years… just got a lot of lip service. I am in charge of our festival one more year and there is no way I will spend anymore $$ at Midway Party Rental

Everyone was very knowledgable and helpful at Midway Party Rental. Rod came out to my parent’s house and gave us estimates of needs in regard to our backyard wedding set up. With his expertise we pulled off one heck of a shindig. The tents, lighting, mobile bar, and dance floor were all amazing. I’m not sure what we would have done without Rod’s help. Everything looked amazing together!
A lot of the rentals arrived pretty banged up. We had to pay special attention to all the chairs and give them a good scrub down. One of the decanters arrived broken-​Rod promptly arranged a refund on the decanter when we reported that it was broken after the wedding.
My only suggestions for improvement would be to give clients estimates on when the rentals will be delivered and to verify that the rentals are in best/​workable condition prior to drop off. For both the pick up and drop off the trucks didn’t arrive until late afternoon/​early evening.

I have rented from midway many times for lots of our home events and every time it has been great working with them. the delivery charges are very high so we normally rent a uhaul for 20 bucks and go pick the stuff up our selves.
The staff is very friendly and the delivery guys are friendly too. The place is well worth it for dinner ware as well as devices such as slushy machines and such

Absolutely awful. We will not be renting from this company for our wedding in July. The three times I have been in contact with the people at this place (twice over the phone, once in person), I have encountered nothing but rudeness, a bad attitude, and evasiveness. Their delivery fee is absolutely ridiculous ($ 400 for $ 160 worth of rental items? I don’t think so), and they flat-​out refused to address questions and concerns we had.
Stay away from this company. Their customer service and policies need a drastic makeover.

We use Midway for all of our parties, and they’re great. It takes a couple of calls sometimes to get the contract finalized, but they get the set up right, they’re prompt, competitively priced… exactly what I need for the basics. Plus they deliver, set up and pick up your schtuff, which is sooo convenient.

WORST customer servise and HORRIBLE taste
If I could rate them –5 stars, I would.
One word: unprofessional.
I’ve been in the business for several years and have never been so unimpressed and disappointed with a company.
For the event we used them for, the materials /​machinery /​textiles were either: damaged, old, dirty, unreliable and overall not what we agreed upon.
Midway has an incredibly low level of customer service and their rude attitudes were a lovely addition. They don’t care about your end result (when you to pay up front).
Midway’s aesthetic and taste level are awful as well. Their suggestions were dated and tacky and they never really understood our vision, even after they said they did.
In the end, as a team and without Midway’s help, we made it work. .. and it felt like Midway was never even a part of it.
I would never consider using them again, and I would recommend you never do either.

I had a great experience renting from Midway Party Rental. I rented a BINGO kit for an event I was programming and first I was just impressed that they had one. Second the ordering, picking up and dropping off was smooth and well run. The facility is very well kept (though it is in a dodgy part of town). I was impressed with the equipment and our group had a darn good time.