Mattress Firm Uptown

Great service. Montez provided great service and helped me pick the best bed for me. Would definitely shop here again.

The service provided by Melanie for me and my partner was definitely above par. At no point did I feel like I had to buy a mattress right then and there which, in fact, ultimately helped us purchase right then and there.
The two of us prefer sleeping on different styles of mattress. I walked in with the full intent of getting a pillow top mattress while my partner wanted the hardest mattress we could find. Melanie was patient, heard our needs, and helped us locate and settle on a mattress that was a fantastic compromise. «Don’t look at the price.» She said, as she laid the comfy pillows out on the bed. Based on her helpful attitude and sales techniques to that point I had faith that she could get the item (which was outside of our budget) into the budget without pressuring for the up sell. So we laid on the mattress and from the moment we hit that cushion firm we both knew it was our bed. We switched back and forth between a more budget friendly mattress for a solid 10 minutes before I finally allowed us to hit the top of the budget and settle on the more expensive, but right mattress for us. I am a shopper who always sleeps on large purchases and being that mattresses are not cheap, I wanted to sleep on spending the extra money for the one we chose. Because we were able take the final step of decision making without any pressure from Melanie — even though she was close enough to answer any and all questions effectively and efficiently — we felt comfortable taking the plunge.
After purchasing the Sealy Posturepedic Sedgebrook 15″ Cushion Firm mattress, we left raving to one another about the comfort level of the item we had chosen and how the compromise of the product didn’t feel like a compromise to either of us. The one thing to be weary about (but this goes with any mattress store) is that the cost of the item we chose would have been significantly less brand new at some online retailers (and big box stores). Melanie worked her magic and got us a price that was very close to the online retailer selling the same product, and when it comes to something like a mattress, the personal assistance is worth the retails mark up to me and my partner. When I shop for another mattress next year, this is where I will take my business so long as Melanie is still working there.

Melanie & the entire staff greeted me with excellent service through the entire process! It was a great experience from the moment I walked in to the moment I left. Not only did I purchase an amazing mattress, also purchased a nice pillow where proceeds go to the pancreatic cancer charity.
It felt really great to go somewhere & actually get waited on & not ignored. I would definitely recommend anyone who is in the market for a great mattress & superior customer service to check this place out. I will be back forsure! Also I can’t forget the follow through delivery guys. They were right on time, even early & very polite.

Great customer service. I was instantly greeted upon walking in. I was given the best expertise on what bed to get based on the way I sleep. Melanie got me the best deal on the bed I wanted. Great overall experience.

I was quickly and warmly greeted as soon as I entered. Staff is knowledgeable, responsive and more than happy to help. I would definitely recommend this particular store to anyone!

The in-​store service was great. However, the delivery was horrible. The drivers went to the wrong address and then yelled at us for their mistake. Then they delivered someone else’s mattress. Came back and yelled at us again. No care was given to our home — they just barged in and literally threw the mattress in the bedroom.

I’ve been shopping around for a mattress for a while now and this was by far the cleanest and most professional place I found. I was worried about finding something in my budget ($ 500-​$ 600) but they actually had a lot of beds to choose from. The manager was really knowledgeable and helped me find the right bed for me! I got it delivered the next day and I’m super happy with my decision! They carry just about every brand here and have a wide variety. When I need another bed I’m definitely coming back here. Plus it has the bonus of being right in the neighborhood. Couldn’t ask for better!

Great service with a great selection of mattresses at reasonable prices. Melanie was very helpful, but not pushy. She was also very knowledgeable about all the beds they offered and was very transparent about pricing, including any exceptions. After looking at several places, this was by far the best deal!

Melanie made our experience shopping for a mattress easy and enjoyable. We had an idea of what we wanted and she exceeded our expectations. I would recommend Mattress Firm to anyone looking for a good mattress. We are satisfied customers and know where to go in the future.

If I could I would have given this establishment zero stars. I love my bed but the customer service is the worst! THE ABSOLUTE WORST! Went in to buy a bed, got a line of credit for $ 1600 so I said, hey, why not. I put down a big down payment that day, little did I know that my down payment would never get to Wells Fargo (where the line of credit is from). ALMOST FOUR MONTHS LATER OF TRYING TO TALK TO SOMEONE TO HELP ME AT LEAST GET MY REFUND OR CREDIT MY LINE WITH MY DOWNPAYMENT, I HAVE GOTTEN NO WHERE. All I keep getting when I call is that it is «being fixed» or that it «has been fixed.» So frustrated at this point. Oh, but I’m not worried. I’ve got my bank statements and all the docs I signed that day here right with me. One way or another I will GET MY MONEY BACK. Not worth it though, people. If one little thing goes wrong with your order I can guarantee you that your situation will be left on the back burner for as long as they can possiblly keep it there. I will say that Melanie did try her very hardest to figure things out for me… but I’m sorry, it’s not enough. FOUR MONTHS. FOUR FREAKIN’ MONTHS. This should have been resolved a long time ago.
MATTRESS FIRM: Freaking figure out how to communicate within your business! I had employees not knowing how to look up my account. I had employees telling me they never see or talk to their district manager. I had a district manager who was informed of my situation TWICE and I still got no call about where the status of my situation is. I have corporate thinking it’s not their problem their employees don’t know what the hell is going on. YOU GUYS SUCK!

Melanie and Montez made the task of shopping for a new mattress enjoyable and easy!
The knowledge about the different options available and listening to what we liked and wanted made for a great combination and we are so happy with our purchase!