Lush

This store is the best for gifts. I love the soaps and the bath bombs.

I was overwelmed, i have never had such good customer service! Christy was very knowledgable, charming and helpful. My skin feels very soft and my hair is lush!

Excellent service from everyone I met. Helpful and friendly people on the floor. Products are amazing and worth the splurge now and again as a treat. I get both the bombs and bubble and love them all. This store is great!

I hate this location. I love lush products, but I will not visit this LUSH again. The sales associates either follow you around like a little puppy dog OR stand behind the counter and gossip about you. Their return policy is also supposed to be generous. I used one of the shampoos ONE time and it made my hair fall out. They wouldn’t return or exchange it for me. The assistant manager had no reason to deny the return and laughed at me. The store is also so tiny and there was no room to push my stroller through any of the isles of the shop. Definitely ILLEGAL if it’s not handicap accessible. Will definitely be ordering my stuff online or going to the Edina 50^th and France location. They are always so friendly there! :)

TLDR: Lush’s face care products aren’t cheap, but they work.
I have been a huge Lush fan since before they became an international company; the first time I found Lush was at Covent Gardens in London, where I could smell the store from down the block. Since falling in love with Lush, I’ve watched their prices climb to a point I couldn’t afford their stuff. Still, whenever I smell that store in any mall, I like to stop and shop because the atmosphere is so fun. Lo and behold, I could tell there was a Lush store in MoA before I could ever see it so of course I had to go in.
I’ve been having TERRIBLE breakouts lately (even though health class and Teen Vogue told me that would go away once I became an adult), so I bit the bullet and asked about face care. The guy who helped me was so personable and knew exactly what I needed with just a few details about my skin. The prices were steep for something I may or may not like, but I am so glad I made the purchase because I can already tell a difference in my skin. I am extremely impressed, to the point that I don’t mind paying three times what I usually do for products. How much do I spend combating all the different skin issues I have? If I can cut down to only a couple of products AND I can wear less makeup because my skin looks nice, doesn’t that balance out the added cost?
I do wish that Lush would provide more samples of their expensive face care products because $ 20 for a small lotion is crazy. And they even have a $ 45 lotion! Trying it in the store is great, but it doesn’t tell you how your face will feel after a week of use. Considering the luck I’ve had with the stuff I bought, there is no way I wouldn’t come back if they’d offered a week’s worth of samples. Still, it’s obvious they’ve hired people who know what they’re talking about and so that takes some of the risk out of it. Overall, if you’re having weird, unexpected skin issues and the drugstore stuff just isn’t doing it, try Lush.

Very friendly staff they don’t push product on you which is a plus since they do get commission. A small store but it’s worth it every time I go back and get what I need

Okay, I admit… When I was asked to go for a girl’s night out with Lush as the main attraction, I went because I was in it for the fun with my friends. I didn’t really go because I was excited about Lush.
I have heard of it and passed the store many times at MoA as well as elsewhere. I wasn’t particularly looking for a new product or brand for cosmetics. I’m a die hard Kiehl’s person and I wasn’t about to switch. Also, I’m very careful with my skincare products as I want it to be all natural, free from harmful chemical like paraben and sulfate.
However, I was open-​minded and would check it out based on Suzanne P’s excitement about Lush. We were greeted by a demo of sea scrub on our hands. It felt great and it smelled really good. All of us were getting into it in a heartbeat after that hands-​on introduction.
Quickly, the six of us went different directions in the fairly small store. What caught my attention the most at first was these colorful hockey puck macaron look alike product that turned out to be shampoo. Mh. What? Shampoo? In a solid form? It didn’t really register. I asked stupid question like how to use it? The store helper said just rub it on the hair like a soap. I asked her how long would it last? She said between 80 to 90 washes. What?! Really? It was about $ 12 for a puck but if it lasts that long, maybe it wouldn’t be so bad.
What interest me the most was all the solid form stuff that usually are known as liquid. I was quite fascinated by it as I guess I have been ignorant that they exist. Also, their products look like food. I ended up picking up one puck of shampoo. I just couldn’t get over how good it smelled. I chose the juniper scent for the shampoo and the puck of course was in a beautiful purple color. I also picked up a solid conditioner, a solid body butter and a tiny piece of solid deodorant. I wasn’t really interested in lotions or the make ups. Frankly, their scrubs and lotions are way too expensive in price. They came in a tub resembling an ice cream tub. The tub was smaller than a quart but a lotion that size was over $ 20. Crazy pricy I thought. I did buy a small container whose proceeds go 100% for charity. Some of their products turn out do contain paraben. They told me they used it very moderately. Luckily, all the stuff I picked up did not have paraben; however, the shampoo does contain sulfate.
Today, I tried them in the shower and was pleasantly surprised. The shampoo was awesome and it was easy to use and produced a great lather. Well, the sulfate had something to do with it. It smelled heavenly too! Conditioner unfortunately did not work for my long coarse and abundant hair. Next, this was the best — the body butter! That was a great purchase. I hate putting on lotion after a shower. I just see it as such a chore — another thing to do. This solid body butter has to be used in shower. It has an exfoliating element in it too. I rubbed it against my skin in the shower and it felt great being scrubbed at the same time. Then, I rinsed and dapped myself dry. My body felt like I just poured a whole bottle of lotion on it. I wasn’t quite sure how it would work and whether it would be washed away by the water. It did not. My skin was clearly moisturized. I was very very very impressed.
I spent about $ 48 here for 5 products, so they were pretty much close to the usual stuff I buy in price. I definitely think the bath stuff etc are cheaper than the lotions and make ups. I also bought the smaller size, since I was just trying it. I think I am just going to stick with these type of products when shopping at Lush. It really ended up not that bad for the stuff I got.
It was a great find. I can’t wait to wash my hair again. I guess once in awhile sulfate is okay. It is fun and different using a solid shampoo. One can always use a new variation every now and then, even when showering.

I’ve said it before and I will say it again… I’m kinda cheap. Well, maybe frugal is a better term… Or broke.
I loved 90% of the things I picked up in this store. Shampoo bars, scratchy exfoliating scrubs, something that was made from popcorn. it was interesting to say the least. Plenty of the things I wouldn’t mind trying, like the seasalt spray that my hair stylist keeps telling me I’d love. Or the scalp balm for the crusty patch by my ear, but I can’t bring myself to spend $ 30 on a 2.5oz jar of something that I might not like. Especially if you consider how much of costs for a bag of popcorn, some sea salt and some coconut/​lavender/​vegetable oil.
That’s too much novelty and I can’t hang. But I liked the store and I liked the products. I just didn’t like the prices.

I love Lush but not this store. The scene girl (outdated coon tails and horrible eyebrows and all) helping me was rude. I asked her if they had any plastic cases to put the full of grace serum in but she replied saying that they just wrap them and put it in a shopping bag. She said at home she lets her body butter bar just sit out which I think is disgusting. When I asked her if they had a tin for the serum bar she grabbed one off the top of the pile and shoved it in a tin for me. I was a little weary of somebody else touching my product but considering that it was already sitting out I let it slide. When I went home there were little hairs like it had fell on the floor and glitter on it as well. Plus the sides of the bar were crushed because it had been shoved into the tin because they were out of stock of all of the bigger sized tins. Worst experience at lush and terrible representative

Terrible employees, absolutely terrible. I will never shop at any LUSH stores again because of this store.

I would like to start by saying I love Lush products and have been to several stores and purchased their products through both their US and UK websites.
I was on vacation in MN and I went into this store intending to buy The Comforter bubble bar and was saddened to see that they were significantly smaller than I have found in my home location as well as online. A woman came up to me and complimented my hair and asked if she could help and I stated that I was not sure if I wanted The Comforter over other bubble bars for this reason (I chuckled and made it clear that I was still intending to buy something, just perhaps not my usual… and that maybe I could use assistance)
The sales rep went cold, did not offer me an alternative or say anything in response but instead went on to roll her eyes and snarl at my boyfriend when I turned to look back at the bubble bars. He informed me and we left immediately without purchasing. I have never felt so disrespected by a sales rep, nevermind in a Lush store. I wish I could recall her name so that I could complain to the manager.

I’ve attended several Lush stores across the US and this one by far is my least favorite. Though the associate that helped me was very helpful and very nice (thank you!) when i went to check out, the manager was too busy talking to her friend that was in the store to ring up the products I chose. She then let her friend cut me in line then come my turn after waiting in line for over 10 minutes said she was «too busy» and asked another associate to ring up my order. This associate was cordial, but very transparent as he was giving out several free samples to women spending a lot of money in the store but vouched not to offer anything to me as my order was just a quick pick up so it was small. Sorry I wasn’t a big spender this time but it would have been considering my patronage for over 5 years. I never been more upset leaving a Lush before.

I heard about Lush through a friends’ blog and looked into it. I was stoked to be able to attend a conference at the Radisson Blu Mall of America, so there were a few stores on my «must visit» list was Lush. I walked in and the sales person was very helpful. I told her I was looking for something for curly hair. I feel bad I didn’t take more time and look around, because I want more. I’ll likely buy online; because Mall of America store is the closest (at 4 ½ hours away) but the helpfulness was amazing.

I love Lush products but unfortunately have to do most shopping online because this is the closest store. I was in last week and the gal was so helpful in helping me find new products to try as well as gave me a couple of in store treatments. I’m loving my new product so much!

Lush is hands down my favorite place to get stuff for me! I love their bath bombs, foot scrub, shampoo bars, lotions and just the smell of their products! Also the fact that they are animal friendly & use only natural ingredients is even better! Can’t get enough of this place!

I have been a big Lush fan since a friend sent me some of their stuff as a gift when I lived overseas.
This is a nice Lush location and everyone here is really friendly and helpful. I like that they are informed about ingredients, so that if I don’t want a bar of soap with certain chemicals in it, they are able to tell me which will work. It’s also just a really funky place to shop and I like the brand’s attitude a lot; I can’t get enough of their shower emotibombs and I slavishly use their sugar scrubs and body butters.
That said, some of their soap scents can be hit or miss for me, but for the most part, I love that their shea/​cocoa butter blends leave me soft and happy. I like that they stick to mostly natural plant derivatives, and that they are vegan/​vegetarian friendly.
I am not a big fan of the body lotions or washes, as they usually smell pretty funky, but hey– natural stuff is just different. I do really want to try out their shampoos, but most of them use sulfates, so I probably won’t get to it.
All in all, really awesome body products, even for picky people, and I appreciate their ethos a ton.

This place definitely gets ⁴⁄₅ for the forward concept — natural products, no preservatives and simple packaging. What could be more trendy and good for the environment in these times? Using eco-​friendly products, made from the earth and made by hand (they even have pictures of the person who made the product on the label), the store definitely gets brownie points from me. I was pleasantly surprised when I realized they sell shampoo, face wash and other products because most of the products in the store are solid. It’s sort of a mind freak when you consider using shampoo and bath products in a block that you simply add water to.
Okay, great concept aside — Lush lost me with the overpowering scents and odd odors. The lady in the store was very nice, super hands on and completely willing to show us how everything worked so that we could get the whole feel of the product. However, we tried almost everything in the store and I would say that on the generous side, only 1% of the products actually were appealing in smell. I would have loved to try different products that did smell pleasant, however the prices were really high.
Ultimately, I walked out of the store, with an odor headache and deeply hoping that this place can lower their prices and come up with more products that I actually like. When the time comes, my rating will change and my house will be filled with weird bath products that you add water to.

LUSH is the new love of my life. I have to restrain a strong urge to BITE into their products because they smell so naturally good and are colorful like tropical fruit and I’m moved to become one with them. All products are vegetarian and not tested on animals, so there would be no need for poison control to intervene if I did ingest a product or two.
They have shampoo bars with conditioners and Jasmine is my current favorite. It is just under $ 10 for a shampoo bar but I’ve been experimenting and it’s amazing how little I need to use each time — about a couple of strokes produces enough lather. One bar will last a looong time. There are cute round tins to store the bars in but once wet my tin became recalcitrant and unyielding. There’s also a manly smelling shampoo-​conditioner bar that sort of smells like the ocean — keeping me company until my next seaside vacation.

I really like the shampoo bars at Lush. They come in a small tin so they are good for traveling and they work really well. They are very sudsy and they last forever. There are exactly two (2) bars that dont smell like hippies: the blue (ocean-​y) and the green (fruity). The rest smell like dirt and tree branches so you might as well just not wash your hair.
Lots of other things in Lush also smell like hippies. I have had irritated armpits (seriously) lately and so I thought maybe the aluminum and chemicals in my Secret were the culprit. They have 2 hippy-​smelling deodorant bars and one that smells nice. I tried that one. It doesn’t work at all but it smells like lemons so it is now a perfume bar. They should label it that way as well.
The henna hair dye doesn’t do anything. Once my roommate and I tried to dye her hair black (darkest) with it twice and it came out exactly the same. That’s an expensive bar of failure! The rest of their products are overpriced, but I’ll stand behind the shampoo bars.

Lush is one of those random things that I just happen to know a lot about. I’ve been buying their products for awhile now and have tried a lot of them. My interest has definitely subsided over time (check out the Lush forum to see just how bat shit insane some of these people are over the products) that’s for sure.
One thing I can say is that smelling the stuff in the store is not always an accurate representation of what it will smell like once you use it on your body. A lot of the things that I thought were absolutely vile ended up being pretty awesome once I used them. If you hate something, they have a really good return policy, so if it sounds like it would work for you and it doesn’t make you barf, go for it.
All of the products are vegetarian and a lot of them are vegan, which is the main reason I started using them. Don’t be surprised if your skin or hair kind of freak out once you start using the products (especially ones for the hair and face) because what you buy at Walgreens is a far cry ingredients-​wise from what Lush makes. They do give out samples, except it seems like they’ve gotten a bit stingy recently (this goes for every store, not just the MOA one.) Don’t just walk up to the counter and ask for something for free because that’s just rude.
With that said, I am a huuuuge fan of their bath products. One thing it took me a long time to learn is that nothing is single use. Products like the bubble bars (solids that you crumble under running water to produce bubbles) or the bath bombs appear to be something you just throw in the tub and that’s it. Nope, most of them last me at least 4 baths. Also, most of the solid products (like the shampoo bars, perfumes and solid face washes) last fooooorever as long as you store them properly. Considering this stuff ain’t cheap, it’s definitely something to keep in mind.