Ivy Spa Club

I arrived for a pedi and wax. The spa itself is stuffy and was not maintained overall. The locker room had a pipe dripping water from the ceiling as an example. It did not help that while waiting, I witnessed a male member of management argue with a customer in-​front of employees and other guests about money. That left a bad taste in my mouth that only got worse up to leaving. The overall level of work done was not good (I had to ask for corrections to be made during my pedicure). I will continue to see the local salon in our neighborhood rather than drive downtown for this trip that — completely not worth the waste of my free-​time or expense.

Today was my first and last experience at the Ivy Spa. I booked an express gel manicure at the Ivy over my lunch hour, and although I balked at the price (a 30 min express gel manicure at the Ivy is significantly more expensive than any other salon in town), I booked an appointment because my usual salon, Spalon Montage, was booked into the New Year. When I arrived, the receptionist did not offer to take my coat or offer me tea or water, and simply pointed me in the direction of the spa service waiting area. After finding my way to the waiting area, I sat in the dark with my coat on (others were in robes) for my technician to arrive.
When my nail technician arrived, her first question was whether I had gel on my nails (I did). She then asked if I had gotten the gel manicure at the Ivy (I hadn’t). She informed me that she would charge me an additional $ 20 to remove the gel. When I asked why I had never been informed of this charge earlier, she said to check with the receptionist. I asked the receptionist why I hadn’t been notified of the charge prior to meeting my technician, and she was nonplussed and unapologetic. I explained that I had used my lunch hour to walk to my appointment and that it didn’t make sense for the $ 20 gel removal charge to apply to me on the basis of the extra service time required when no removal charge applied if I had gotten my previous gel manicure at the Ivy. No apology, no explanation. At least the receptionist agreed not to charge me the cancellation fee (also unique to the Ivy).
As a lifelong Minneapolis resident, I have been to many salons in town. If you are on the fence about the Ivy, rest assured, you will receive much better service and at a lower price point at another salon. Save yourself the time and money and look elsewhere!

My wife and I paid ~$ 800 for a «couples day» for our anniversary (that probably includes tip) and got our hands, feet, facial and massages done. This place is completely overselling its capabilities! They do not have the space (like they claim) to have 2 people in a room. The massage therapists couldn’t even move around the tables due to space. We were rushed from every appointment and what was supposed to be a 4 – 5 hour «day spa» was 100% complete after 2.5 hours. Their «café» consists of a cooler with sandwiches and although the Day Spa is supposed to include parking, because we stayed overnight at the hotel (which they knew when we were booking) that was not included. It was very disappointing and I feel as though they represented their capabilities with the utmost deceit.

This spa facility is poor. The spa shop was cluttered, the furniture and whirlpool area looked cheap and the relaxation room only had water and no new magazines. Normally, spas have coffee, small snacks, champagne and magazines that are new. I was not impressed by how the spa visually looked compared to many others I have visited.
This being said, Brooke (my massage therapist) was AMAZING. She did a wonderful job and I would definitely go back but ONLY to see her. She was professional and I felt like she really cared if I had a good experience. I will get a facial from her next visit!

Amazing! I’ve never reviewed anyplace before although I use Unilocal all the time. Pedi first and I must say Despina my nail tech is phenom! Never hurt me once and my feet have not looked this great in I don’t know how many years! Loving the Ivy! So best mani pedi ever. Followed by the MOST amazing cherry blossom exfoliating scrub and then a message given by Amanda who is so sweet and whom God has obviously given the gift of healing AND as it turns out is a Christ follower and prayed over me at the end! (After sweetly asking if it was ok) Glorious! God is SO good! Spent some time in the sauna and steam shower then off to get my hair shampood and blow dried. Amy is amazing so sweet and my hair looks great! Cindy Komula the hair cut you gave me is amazing! It always is with you I just never blow dry it so… Now I know it’s even more amazing than I knew! Such a great day!

I’m a gym member here. I’ve attempted to address these issues directly with management in the past and while they assure me that they take my concerns seriously, nothing really changes (or it only changes for a few days/​weeks and then goes back to business as usual).
I go to the gym in the morning before work. The gym opens at 6 a.m., but the front desk is often abandoned when the gym opens. I’ve given up trying to get credit from my health insurance company for working out because it’s so rare that anyone is available to scan my member card to prove that I’ve been there. This morning I arrived at 6:12 and the front desk computers screens were black and no one was at the front desk.
Cleanliness is also an issue. I have stopped showering there unless I have to do something downtown immediately after I work out — otherwise, I’d rather go back to south Minneapolis and shower at home. At one point, there was the same brown gritty goo (I assume from someone’s full body treatment) on the shower wall for a full week. On many occasions, I’ve had to use a tissue to pick up clumps of other people’s hair from the shower drain. At best, the cleaning staff mop the locker room floors, but they do not clean the shower walls or floors.
A friend is getting married this fall and I want to do something for her pre-​wedding and I though about getting her some services here, but considering what I have experienced with the locker room, I can’t in good conscience bring her here.
People know I use the gym here and they ask me about it because they’re interested in getting services in the spa, but I can’t recommend it and I’m honest with them about the cleanliness issues, especially since management really doesn’t seem interested in correcting the problem.

I’ve been here numerous times, with my S/​o we get couples massages with aromatherapy, and afterwards hang out in the whirlpool. Some of the massage therapists are mediocre, but my favorite is Brooke!!! She is amazing!!! Her many years of experience show in her massages. I feel like im having an out of body experience, and at the same time I’m very much in the moment! It’s so hard to explain! You must experience for yourself!!!

After I received a gift certificate to the Ivy Spa from my boyfriend as a bday gift, I looked at their reviews online :/​which made me nervous. They don’t have very good reviews which is unfortunate. Everyone’s experience is probably unique and thankfully mine was really good! The ladies at the front desk were friendly and the new client paperwork is short and sweet. I didn’t wait long before I was greeted by a lady who was friendly and gave me a quick tour of the spa, showed me how the lockers worked. The locker rooms are clean and updated. they have spray deodorant, hair dryers, showers, shampoo/​conditioner, tons of sinks and mirrors, a scale, ice water, hairspray, a steam room, robes and sandals all free to use in the women’s «lounge». After you get changed into your robe, you go to the relaxation room where there is comfy chairs, pineapple infused ice water, and a large selection of tea while you wait for your services. I got the signature ivy massage with Brooke and it was amazing! She was friendly and gave a really good massage. Yes the aromatherapy was an additional 15 dollars but they don’t force you to get it, like other reviews said. I also got a signature facial with Olivia. She was also really friendly. Extractions and a long head massage were included in the facial. Yes this place is spendy. but it’s worth it. It was about $ 210.00 before tip for my massage and facial. Plus I received free valet parking. Overall, it was a great spa and I’d return. Next time I’ll bring my swim suit so I can enjoy the steam room longer and then shower. Hope this helped :)

I’ve gone here several times and had an excellent experience each time. The spa includes a fitness facility, co-​ed whirlpool, co-​ed sauna, and gender-​specific steam room all available for use during your visit (make sure to give yourself enough time to enjoy them!).
I enjoy running on the treadmill, then rinsing off, having a facial and massage, then relaxing in the sauna and whirlpool. It feels decadent. The shampoo and conditioner provided are wonderful.
I read reviews saying that the spa food is not good. Because of those, I asked to order in food. They have a relationship with the French Corner Bistro. I ordered from there and it was delicious.

My husband and I booked a couples massage and facial package. While the massage and facial were good, the overall experience was disappointing especially for the price.
The pros: nice locker room with robes and sandals. They even supply used swimsuits if you want to use the hot tub.
The cons: hot tub could use a good scrubbing, the «relaxation» area wasn’t relaxing at all. No cups for tea, chairs are actually outdoor patio furniture and the acoustics are such that the customers can hear the constant jibber-​jabber of the employees. The staff had a difficult time knowing if their clients were on a package or their next scheduled treatment. This confusion left us without the couples cheese and cracker/​juice portion of our package. When we asked about the front desk replied, oops.

Honestly I was expecting a WOW! instead I got a ooOH… I don’t know what to say. a co worker of mine raved at how wonderful her experience was and how top of the line everything was. I didn’t get that experience, it could be that I’ve had better and once you have had that if it’s not better then it’s a ooOH. Price was ok but not what I planned on meaning feel wise. The massages we got were a 5 out of 10 at least mine was, I’ve paid less for a better massage I hate to say it :(All in all I wouldn’t do it again but ok experience.

I’ve been to the Ivy spa twice and have received a wonderful experience both times. My husband purchased a half day package including a massage, facial and mani/​pedi. All of the services I received were fantastic! The reason I didn’t give it 5 stars was due to the nickel and diming, in every service there’s many additional services they try to upsell you so that isn’t so fun when your in the mood for a relaxing day. Also, I was there on a Saturday and it was BUSY so it wasn’t that relaxing as the «quiet» room was quite loud. Other than that it was a really great day!

Ivy Spa is in a Luxury SPG hotel and lives up to the standard. We got the pedi package and 50 minute massage package here with some of my female co-​workers + clients. The staff was really courteous and fun to talk to. Super down to earth and experienced. My masseuse was also telling me about his life story while doing a super job on fixing the knots in my back.
The communal relaxation room was a bit dark, but spacious for us to all hang out prior to treatment. The pedi was really great (first one) as I left feeling clean. The flip flops were clean, which is probably the most important thing to me (I cannot deal with dirty).
I’d return here for a treatment when visiting MN.

This place is a 2 star establishment wearing 4 star clothing.
Don’t believe the visual hype this place employs, everything from the setup to the actual sessions are mediocre.
I echo what others have said, it can be noisy if people begin chatting in the quiet area. Don’t count on anyone working there to tell people to quiet down, Minnesotans don’t like confrontation.
I had issues with the valet parking. They were parking staff cars out front and the valet sign was blocked by a staff members Volkswagon so we ended up parking in a lot when we could’ve used the validated valet service for free.
The mud body wrap was a plus for my friend. She didn’t get her full time with the shiatsu or deep tissue massage, but we weren’t charged for the full session on either one.
Their swimsuits are horrid, they’re barely fit for Florida retirees let alone people in their late 20s.
Not worth the money.
Save yourself the hassle and go to Massage Envy. Better rates, and you’ll get a better massage.

Ivy Spa was great. I’m no expert, having had about 4 massages in my life, but this one was very relaxing. The staff was good, giving me a quick tour, pointing out the workout room, suana, steam room, and whirlpool. The relaxation room was quiet and I almost fell asleep waiting for the masseuse – who was great! Amanda was thoughtful, friendly, and skillful. I went because of a Father’s Day gift that was nearly a year old and afterwards i immediately booked another massage for my upcoming birthday!

I have been a client of the Ivy Spa for massage for a number of years and have found it to be first class. It is clean, staff is professional and the service excellent.
Recently I made an appointment for a haircut (my first with Amy), and as you would expect, I was a bit nervous. Well, I was Very Happy. She was not only on time, upbeat and fun, but she listened and cut my hair just as I wanted. I went back a second time and found her just as good, so now I have made this my Regular Salon as well as my favorite Spa.
Jody

VERY AVERAGE and not the quality you would think you’re getting for the money you’re paying.
Most spas have light snacks like almonds, dried fruit to munch on, they did not so I was hungry in between all of my services.
My massage was OK, for $ 130 you’d expect amazing.
My facial started late so she was rushing the whole time to catch up which was more stressful than relaxing avd she missed many little extractions. Again, it was OK, I’ve had WAY better for less and I was cold the whole time. Her little head lamp didn’t work, the heating pad was malfunctioning, just didn’t seem like an organized, high quality, well run spa.
We ordered lunch which was pre packages soup thrown in a nearby microwave and a pre packaged salad, would have preferred fresh.
One positive– they carry Jane Iredale cosmetics which I use regularly so was able to purchase a refill.

Average.
Maybe I had set my expectations too high…
When I made the appointments (I told her this was our fist time here), she did not tell me about parking options. When they called to confirm, I had to ask and she told me that since we were spending more than $ 130 that I could valet and they would validate. I also saw something about arriving early to enjoy the «extras», but had to ask about that too. I wished they took more care of their first time customers, allowing us to get the most out of our experience (and hoping for return business).
They have a steam room, work out facility, rain shower, and a jacuzzi that you can use before or after your services. They provide everything for you if you want (suits, robe, sandals, toiletries, blow dryer, curling iron, lotions, razors, etc.). You put your own code into the lockers which is very convenient.
I tried to enjoy their relaxation room between treatments, but it was very noisy. It is very ironic that there are signs everywhere that state it is a quiet area, but you can hear very loud talking from the front desk.
Services we had:
Minnesota River Rock Massage, $ 155: very good
Hawaiian Rainforest Body Scrub, $ 95: disappointing. It says it comes with a 30-​minute massage, which isn’t really true — they apparently consider lightly putting lotion on you as a ‘massage’. The Vichy shower was awkward and it was just too long to lie there with water pouring down on you. The intent of this service, I thought, was to exfoliate dry skin, it didn’t, the tablespoon of scrub they use isn’t enough for the whole body. It was really just some lady giving you a shower while you laid down and then lightly putting lotion on.
Ivy Signature Pedicure, $ 65: Average, at best.
Resurfacing Peel Treatment, $ 130: Very good. The results were remarkable, very smooth. She told me she would leave a card for me with a card of a dermatologist she recommended. She did not leave me the information she promised, but she did leave a bunch of products I did not want in the basket up front…
They really push their product sales. They tell you what you need and then leave everything for you in a box at the front desk. Then the receptionist says «so these are the products» and then rings them up. It was awkward to say «I don’t want any of those». I do not like the pushy high pressure sales.
I think there are places in Minneapolis/​St. Paul that offer better services. I won’t be returning.

Yes, I am spoiled!
I confess this after I realize that I am an experience massage receiver/​spa goer. So believe me when I say that Ivy Spa Club is a hit-​or-​miss. I’ve been to this spa about 3 times for a massage/​day spa, and each time I’ve either *hated* or *loved* my massage. The rates are the same for all therapists, but the ability level of each therapist couldn’t be more varying!
I was debating between 2 or 3 stars, but I decided on 2 stars based on the fact that the level of service is unreliable. (Also, my massage bed was very damp from the oils from the previous appointment…)

What a way to splurge on my 40^th birthday. First, Ivy Spa has the reputation of being the top spa in the Twin Cities. While I’ll say that’s mostly true, it lacks a few things that compare it to the top spas in the country (e.g., St Regis Spa, Aspen, CO). First, I wasn’t aware that you get free valet parking with over $ 115 (or close to that) worth of service — would have been nice to know prior to parking for $ 10 downtown. That said, the spa experience here is luxurious — splurge and treat yourself right! :)
The Ivy spa was roomy, well light, and overall, very well done. I started with a work out in their huge gym (great machines, light, dumb bells, equipment, etc.), followed by a shower in their women’s locker room. The locker room was very clean, safe, and well stocked (e.g., hair dryers, shampoo, lotion, etc.). Next, I hit their steam room which was perfect — amazingly hot and steamy (I prefer them very hot, which this one was!). However, having water outside a steam room is a MUST — there were no cups or pitchers of water, and I had to move out from another room. Boo on this. I hit the jacuzzi after this (had it to myself), and this room was nice but cold. Overall, the pre-​spa experience is really important to enjoy. Make sure to go at least 1 hour prior to your massage or facial to get the most «bang for the buck.»
After all my pre-​primping, I thoroughly enjoyed my massage, facial, free small lunch (prepared box lunches), mani/​pedi, hair up-​do, and make up session. Overall, I found everyone to be professional, and was happy with my splurge.