Import Auto Sales

Max and Import Auto Sales.
Over the new year our family moved from Chicago to Minneapolis. In order to prepare for the move we visited in early December to view a few places for rent and shop for a car. I did some homework and found a 2012 Golf TDI 6-​spd MT with 58,400 miles for sale at Import Auto Sales. I called and spoke with Max (a sales associate) about the car. I let him know I was interested and would be in town to view that weekend. He advised he couldn’t hold the car but would be happy to show me the car if it was still available on Saturday. We arrived Saturday around mid-​day and went to work, going over the car visually with a fine-​toothed comb. Once the visual inspection was complete we test drove the car. All the while, Max gave us our space and allowed us to take our time. Once we returned (and finished discussing several items over with Wifey) I sat down in Max’s office and we worked out a fair price for the car. Max was understanding of my concerns (the car had a few blemishes, no floor mats, loud «new» snow-​tires and a bulge in a tire wall) & worked with me on a price. I did request that they change the «new» snow-​tires on the car due to the bulge, but Max insisted that he could negotiate the price to assist but wouldn’t be able to change the tires. Happily we were able to meet in the middle on a fair price and we drove the car off the lot that day. Max advised us of their 30-​day bumper-​to-​bumper warranty and that he would find the floor mats for us within the next month.
*Conclusion: The process was very easy and Max is very customer focused and friendly. We were quite pleased with the whole experience.
Fast forward (First week of January): We stored the car for about a month here in MN until we could get moved. After 5 days of daily driving the battery went bad. I had to go back to the dealer to re-​sign docs for the bank loan anyway so I called up Max and advised him of the battery issue (I was technically past the 30-​day warranty Import Auto Sales offers). He kindly advised me that if we could get the battery/​car to him, he would give us a battery and install it free of charge. Wifey and I were ecstatic! What great customer service! We got the car to the dealer, were able to sign the docs and get the battery changed. We are still waiting on the floor mats but we have WeatherTech in the front row so we will be patient. :)
I prefer to purchase my vehicles private party and have little positive experience with used car dealerships but Max and the folks at Import Auto Sales are not your typical used car dealership. They are not high pressure at all. Once you are ready to discuss a purchase they will acknowledge your concerns and work with you to find a price that matches their budget and yours.
*New development (mid-​January): A 2^nd bulge in a 2^nd tire wall. Be aware that if you do purchase a car, you may be shopping for tires within 6 – 12 months afterward. The tires they put on are Pirelli’s but seem to be low-​quality. Just my 2 cents here. Once again, Max worked with me on price and I planned on changing my tires anyway. I am still a very happy client. :)

Just bought a car from them.
Didn’t really negotiate much as the salesman himself lowered it a couple hundred bucks. There was a few minor issues wrong with the car that I wanted fixed prior to me completing the sale but not all of them were followed through on by the dealer.
I’d say this place is better than other small dealerships in the area, but they have a lot of work to do in making their customers happy.