i was wary when i called and was offered same day service at a lower-than-many price. james appeared and spent two hours – but his machine was malfunctioning and he hadn’t really gotten the job done, so wouldn’t accept ANY money. two days later, new machine in tow, he reappeared and completed the job(and then some) for the two hour minimum. i got a little education on ice dams along the way and was happy to meet someone who cares enough to do a really good job.