This was my 2nd time at H&R block, I went last year in another state and had a good experience so I came back to them again this year but in Minneapolis. The 1st person I saw was not registered to do out of state returns so I had to wait until another lady came in who was authorized to do them came in. The 2nd lady was very good and she knew what she was doing but it took so long and I was there for over 2 ½ hours. On the bright side, I did owe a lot less this year than last so maybe the wait was worth it. Overall everyone was very nice a professional, they did seem to enjoy their jobs which was refreshing. I would recommend if you have anything complicated to call 1st to make the appointment with the right person and don’t just book online. I just randomly picked someone during the online appointment service which caused me to have to wait longer in the end.