Firestone Complete Auto Care

Had my car towed here after it completely died on the road nearby. I was very impressed with the communication and how friendly the guys were. They found the problem (alternator) and my car was fixed the next day. Price was reasonable and my car is working great. They were also helpful getting me set up with a rental.

I live near this store and needed some air in a tire. Asked the guy behind the counter and he said it would be 30 min… for air in 1 tire. Amazing! Never go there for repairs again.

I thought these guys were nice and gave good customer service. A lot of these reviews are old. I work a couple blocks away and know that this store has gone through a management change and did some shaping up to what the old posts were. I definitely trust the guys here w/​my VW. While every other store in the area was quick to say no about a minor problem, these guys were quick to get my car back to me in a good price with no jerking around.
I’ve found my local shop near my workplace, and it’s here.

Always feel like I’m being oversold when I come to Firestone. Told I need to get tires rebalanced… with less than 3k miles. Told I needed TPMS sensors… when my vehicle has a central system and no TPMS sensors. Told I needed to replace brakes and rotors until I pressed and indicated that it was Firestone’s responsibility. Ugh. Always feel dirty going here – only continue because we have a lifetime alignment.

I had a slow leak in one of my tires. Brought it in to be fixed because they are conveniently located across the street from my office. They said they fixed it, but couldn’t tell me what the problem was. When I got back in the car, there was a light on in the car that said one of the tire sensors was broken. I went back in to ask them what happened and they said that the light was on when I dropped it off. I am absolutely sure the light was NOT on. I argued with them about it for a bit and they said I needed to take it to a dealer to replace the $ 100 sensor (that they broke.) A week later, my tire still has a slow leak and now I have this annoying light on my dash board. I bring the car in to my usual honest wonderful mechanic in St. Paul. They find a nail in the tire, take it out, patch it and replace the sensor that they broke. The convenience of being near work IS NOT WORTH IT! Stay away from these jokers. They can’t fix a tire and don’t take any responsibility for their mistakes!

Open Sundays 9−6pm. This was a huge help because very few car repair shops are open on Sundays.
Took my car to get the tail lights fixed. Jeremy explained what they would do in detail and gave me an estimate for time as well as money. He called me later to explain that the problem was electrical — he had mentioned it might be that, in which case he would call me — and again, described what needed to be done, in detail. He also told me exactly how much it would cost, which matched what he had first told me when I dropped off the car.
Really like a car shop when there are no surprises!

Went to this place a few months back to get my brakes checked. Unfortunately, I was talked into replacing the front brake pads and rotors after they told me the rotors were beyond the point of being able to machine them for much cheaper. For the next two months I still had constant squeaking. Finally brought it in to get checked out. Turns out they had made some mistakes with the original installation and of course fixed the problem for free (but only on one wheel). They then went on to urge me into replacing my rear brake pads and rotors, and if not done soon, the calipers would need to be replaced… So I drove to the dealership where I bought the car. They fixed the other tire that was still left squeaking and said I only needed new brake pads on the rear wheels, saving me a few hundred bucks that day.
These guys like to offer you «discounts» on issues that they find, if you agree to have it done that day. Won’t be back there again…

I wish I would have read the reviews before going. I went in to buy ONE tire because another tire shop (also 1 star review) tried to sell me a tire for $ 200. Firestone tells me that all four of my tires are bald and I’ll need to buy 4, at a total cost of $ 800. I know for a fact my tires aren’t bald because I know how to check them. I told them my tires weren’t bald and they said «they’re legally bald” — no, they were not and are not. Then they tried to get me to buy tires for $ 600 when I said I wasn’t going to pay that much for tires. Wow talk about trying to get a sale. I wonder how many poor people they’ve gotten on this scam. Probably one too many. Never going back.

Not a good experience after all. Brought my car in for a small problem, the same problem happened again when I hit the road after they told me the problem was fixed. I had to bring in my car again and paid for the second time.
The only good thing about this auto shop is that they open on Sundays too. When I had a flat tire on a Sunday, the nearby auto shops are all closed. I got nowhere to turn except this place. Got my tire fixed.

I bring my cars to this Firestone location often due to the deferred interest options they offer. I like them, so I put up with the C level repairs I receive. I am the first to admit it.
Case in point, I had $ 700 in repairs done there last month and two of the issues is still prevalent. The mechanics fix issues to get your car running and prevent it from blowing up, but it by NO means is decent quality work.
Their prices are grossly higher than those around them. Shop around and you can easily find better prices with little or no effort.
The staff you interact with at the front desk are nice. Often times you have to wait a couple minutes for them to appear, but they are welcoming and knowledgeable.
In the end, I wouldn’t recommend this location to anyone, well that’s not true, maybe someone I didn’t like. This Firestone location will keep your car on the road, but it will cost you and arm and a leg and the the repairs aren’t that reliable.

I brought my car in to get my winter wheels/​tires put on (15min job) It took them 3 hours and they tried to sell me anything and everything they could. Vey dishonest auto shop.

I mean, these guys try really hard… but that’s about it (they get the second star because of the effort).
I recently had my headlights (both of them) replaced in Feb 2013 — again in Aug, again in Oct, again two weeks ago — yet they couldn’t seem to figure out what was wrong. In fact I was told, «you need to go to the dealer, we won’t replace them [headlights] anymore.» This is even though the headlights have a 6 month warranty.
After taking it out to a smaller, local place (Tory’s in Burnsville) he figured it out in less than an hour — fixed it and even stayed late on a Friday to make sure I’d get my truck back before the weekend.
It just seems like everything that these guys «fixed» on my car has had to be re-​done (including the windshield wipers — really?).
Again, they try really hard and seem to be decent guys, just not worth it — price wise or service wise. I won’t be back and suggest somewhere else for you too.

Terrible customer services! I had a 7 am appointment to get by summer wheels and tires taken off and my winter wheels and tires put on. These was no mounting and balance, alignment, etc. need just unscrew the summer wheels and screw on the winter ones. I arrived for my appointment and they asked me to leave my car all day, I couldn’t do that because I didn’t have other transportation arranged because I scheduled the service to be done while I waited. I said I would have to wait because I didn’t arrange for a ride. Then they said the wait would be 2 – 3 hours. 2 – 3 HOURS FOR A 15 MINUTE SERVICE THAT I HAD AN APPOINTMENT FOR!!!
They then proceeded to ask me where I bought my ties from, I bought both the summer and winter ties from Firestone. Then they asked me where I bought the rims from. I didn’t see any reason why this would make a difference on the level of service I should receive, but I did.
I also explained when I made the appointment and again when I checked in that there are stud lug nuts on the car now and the winter rims are the stock lug nuts so the studs must be removed. When my car finally went into the shop, the technician came out and asked me if I knew there were stud lug nuts on the car and there would be an extra charge for that. I said yes I knew and the extra charge was fine. The technician asked me if the studs could be left in for the winter tires, I had to explain to him why the could not be used.
My service was complete after 2 ½ hours of waiting. And explaining to them how to complete the task. Not impressed.

I“ve had my vehicles serviced at the Southdale Firestone for years but recently they have taken a very anti-​customer approach to things, especially when you try to get service under your lifetime alignment or tire rotation plan. It seems that no matter how minor the service is that I need, if it involves something on which I purchased a lifetime service, like alignment or tire rotation, they tell me that it will take 2 – 3 hours. 2 – 3 hours?! Sounds more like they are trying to discourage me from using the service that I PAID for.