Firestone Complete Auto Care

Incredible service and a great place to get an oil change very fast. I arrived around 7 this morning without calling ahead and was out by 8:30 am!

I always visit Firestone for my auto care needs.
Since the change of management at this location, my experience has improved even further.
It’s so convenient that I can leave my car with them, run some errands downtown, and come back to a fixed/​tuned/​oil changed car.
The staff always takes great care of me.

I’ve had the best service at this location. They are friendly, helpful, and so convenient. I drop my car off before work, and pick it up after work. The staff aren’t pushy, do a fantastic job, and I’ve recommended them time and again to friends and co-​workers. Thanks for the outstanding service!

I rarely have such bad experiences that cause me to want to write a negative review… but for a simple single tire replacement I ended up being charged $ 250 here. The mechanic claimed that he couldn’t get my lug nuts off and broke them (they were not rusted)…so I was charged an additional $ 88 in labor costs (more than the labor of actually changing the tire) for his incapacity that I don’t believe was true… it ended up being over $ 120 more than originally estimated because of this. Ridiculous. I felt taken advantage of because I am a woman. Greedy and dishonest service. I will not be returning.

WOW. what an experience! having an issue with my serpentine belt and who comes to save the day? Jason Fox! not only did he assure me of the deal i was getting but also explained where each fault or reason for cost was. I felt involved and 100% aware of what was being done. I was not pressured into «Recommended» fixes or upgrades like other places would.
Jason even offered me his car to use while i waited!
Very nice team over here. Definitely check them out!

It was my first time in the market for new tires. Special ordered tires online and chose this store for delivery and installation given their good ratings (plus the online tire store recommended them). I must have come on a bad day because my experience was horrible. The manager did not know how to charge for the installation and had to call his supervisor. The manager also said he wasn’t supposed to give me the invoice of the tires I purchased (luckily he found them and gave them to me at the end cause I needed it for the mail in rebate!).
His associate then tried to pressure me into purchasing lifetime wheel alignments without even checking if my car was out of alignment. No one was friendly, no smiles. And to top it all off, they didn’t wipe off the white lubricant they used to shimmy on the tires. Completely unprofessional — I should have gone to costco for better service at a better price :(

LOVE LOVE LOVE. Super nice guy took my call for an oil change and was able to get me in (thought it was reason for check engine light). He was able to change the oil, find a new gas cap AND put 4 new tires on within a few hours. He double-​checked the error and found it was a system glitch. He also said my spare was good. Saved me about $ 500 – 600 of money PLUS my total was way less than I expected!!! HEARTILY RECOMMEND. Very clean inside. Treated me like a human with a brain.

Good folks. Great variety and prices on tires, fixed a few other things at little to no charge.
Will definitely recommend, and will return.

Last night my car was making a crazy clicking noise and having a hard time turning. I drive quite a bit and need my car, so I freaked out with it being Christmas. I called this place since its only a block from my house. They were open and ready to handle any problems I had. My front axle shaft was broken and they fixed it while I was at work and I picked it up in matter of hours. I recommend you check this place out. They were fast, professional and Fox at the front desk was tons of help.
Clean, Professional and fast!

I was a huge Firestone fan until I came to this location. I have had several less than acceptable service experience here.
(1) I had my spark plugs replaced here and they broke the spark plug coil. I picked up my car and it was miss firing. I brought it back and had to argue with them about what was causing the miss firing. They treated me like a dumb woman until I explained how the whole spark lug assembly worked… They then agreed to replace the part for free.
(2) I brought my car in for an oil change, to get burnt out break lights replaced, and get a safety inspection. I specifically mentioned all three services when I dropped my car off. When I picked the car up, they had performed the oil change and allegedly the safety check but didn’t replace the brake lights or note that they were burnt out on the safety check. There was even an idiot light in the dash on saying which specific lights were burnt out. They replaced the lights while I waited, which took a while. On my drive home, they light burnt out again. Once I got home and opened my trunk, I realized they put the plastic on around the light incorrectly. After taking my car to a different service center I learned that the lights burnt out immediate because they were the incorrect voltage.

This place was great! Super friendly, very helpful, not trying to scam you, the team at the front desk have me genuinely great advice so I could choose the best options for my needs in the long term. Got me in and out on a Saturday in less than an hour. Free wifi so I got some email done on my laptop too! Recommend!

These guys will get you in on a moment’s notice, treat you like an intelligent human being (not weasel you) and charge very reasonable prices. When I called in, they actually quoted a higher price than what they actually ended up charging me.
They didn’t try to make me fix anything on my car either, which I’m always scared of because I’m blonde and am oblivious about cars.
I will go back here, even though it’s downtown and I hate everyone else who drives there.

I had good experience here. yesterday my tire decided to deflate on me, all the places I called wouldn’t see me, this place took me in right away and got the tire looked at. The guy was very easy to talk to, no high pressure sales, we discussed the condition of my tires and he said I could probably get by until fall. He patched me up and got me on my way. Price was fair too.

Some people seem to have had problems, but this crew has kept my old Dodge van running in top condition as much as is possible. I have had a significant amount of work done here and have always been happy. When they couldn’t identify a problem, they didn’t charge me for the time they spent looking it over. And today they paid for a cab home for me. Kathy, Dan, and Rich have ALWAYS been helpful and professional and honest. I’m a person who’s actually replaced a head gasket on my own, so I’m not a naïve owner, and I respect their work. Convenient location and hours, too.

I normally stay away from big chain auto shops because they are almost as expensive as dealerships, but they matched the price of a set of Firestone tires on sale elsewhere, and I figured I might as well get my Firestone’s from Mr. Firestone.
Harvey Firestone would vacation with Henry Ford and Thomas Edison, and they were members of an informal group they called «The Millionaires’ Club.» With all the talk today about the richest 1% and the other 99%, I wonder what tax bracket these guys were in, and what percentage of their wealth they donated.
Things I didn’t like:
— They said it would take an hour but it took a half hour longer.
— Scare tactics. While Parents Auto had told me a week earlier that my front end was a bit loose, Firestone said it was so loose that the tie rod could break off while in flight, and then the whole wheel would come off on the freeway.
Things I liked:
— Nice clean spacious waiting area with TV and wireless.
— Seemed to do a fine job.
— Friendly and professional.
— When I came back a week later with a screw in a tire, they tested it out and found it wasn’t leaking, put it back on, and didn’t charge me a thing.
— It’s fun to put your toddler inside the stacks of tires.

These guys are great! Granted, I’ve only been there so far to get snow tires, then have them removed. But the staff is always really friendly and nice.

Tom Riesdorf and the whole crew at this place are competent and professional, and they are dedicated to customer service. I’ve been taking my fleet to these guys for about half a million miles, (in 5 years), and i have seldom seen a mistake. When there was, whether it was a squeaking brake pad or an oil change that took a bit longer than expected, Riesdorf and the gang quickly put it right. I’ve brought everything to them: a 77 Ford Ranchero, an 81 Mercedes Diesel, a 93 Mercedes, and an 09 Camry Hybrid, with no complaints.
What a trial it must be to work as a mechanic: 9 out of 10 customers just assume that you’re crooks. Close to the same number is driving cars that have considerable issues that they are willfully ignoring. It is the job of a shop like this to explain that the problems you’re neglecting that are going to cost you more in the long run.
Driving is not free. It’s not a right you get when you get a title transferred into your name. If you don’t want to maintain your car, maybe you should buy a bus pass.
The fact is, these guys fix your car and do it right. I’ve bought lifetime alignment on my cars (costs a little more than 2 alignments), and every time they do the alignment, I never have cause to think of it again until the next time the car is due. Then, we put it on the rack as a matter of course. Yes, they are simply that good.
They saved me money on my tires. They explained why I could use the mid-​grade tires but never tried to upsell to a higher price tire when the mid-​grade would do. They understood the factors that matter to me (rain shedding, protection from hydroplaning) and made recommendations accordingly.
Frankly, it is a bit sad to see the negative review from another user. I’m sure she’s a nice person, but to expect to bring a 1973 Nova in for an alignment and have it turn out right the first time without discovering the need for additional parts, I think that’s a bit outrageous. To bash someone’s business with the lowest score for not meeting an unreasonable demand shows a shocking lack of sensitivity to the many good workers who even offered to redo the alignment to the best of their ability given a 35-​year-​old car whose history, I would imagine, is unknown.
Straight talk, here, ladies: many women display this lack of knowledge of cars and then think that mechanics who explain the facts of their situation are simply trying to rip them off. Upon expressing to the mechanics that they do not appreciate being ripped off, they wonder why they have a bad experience. Well, you just called them crooks or incompetent. How do you like that at your job?

Don’t bother with these guys. Sure, they have a nice clean office, and a few nice desk techs, but that might be it from what I can tell. I brought my 1973 Chevy Nova in for an alignment and was told these guys could do it. After getting my car back, having paid the folks, I noticed the alignment wasn’t right. Brought it back in and was told I needed to install lots of other stuff to get in spec. Well, that would have been nice to know the first time. They did offer to give me another alignment, only if I paid them another $ 250 to have the part installed. I decided not to go through with it, especially since my trust in their service was diminished. I called them back to ask for a refund — and was HUNG UP ON by the store owner! Luckily it looks like I’ll be able to get my money back, but talk about unprofessional. Seems like a serious of bad events ended up turning into some very serious bad customer service. Can’t recommend these folks to anyone.