Enterprise Rent-A-Car

Came home to visit in May 2015. This location came to pick me up at my daughters house about 2 miles away. They called as they left to let me know they were on their way. The Representative was so professional and helpful. When I got to the office, another Rep had my paperwork all done and ready to be signed. We walked out to the car, she showed me the bells and whistles and I was on my way. I was there less than 10 minutes. Upon my return, they checked me in and gave me my receipt in 5 minutes. Car was fueled and clean.
Wonderful Reps here that run a very efficient operation.

During a really stressful time in my life the two women at this location were really helpful and nice. The car I got to pick out was a 2015 Hyundai and I loved it. It was a pleasant experience all around. Thanks ladies!

We went to pick up our car on a Friday afternoon at 12:45 and were told that since we were not ‘there at 12:30, our car was given to someone else. We had plans to leave very early Monday morning, but our only option was to return at our planned departure time to pick up a car.
The assistant manager just kept saying ‘I apologize’ and ‘we close at 1:00′ but had no ideas as to how he was going to fix it.
When we went to pick up the car that Monday, we were helped by the actual manager, who, when told about the incident that happened Friday said she had heard ‘nothing about it’.
To make matters worse, I wasn’t told about a $ 200 deposit that was going to be taken out along with the already expensive fee for the car (we didn’t get any discounts on the unplanned postponement of our vacation), so when we got to our destination, after driving FIVE HOURS, we couldn’t check in because my carefully planned budget was blasted by the extra $ 200.
The one bright spot is that when, enraged, I called Enterprise from the lobby of our resort, the manager immediately put the $ 200 back into my account.
Next time, I’ll listen to my friends and use Thrifty or Budget.