Duluth Trading Company

So I really don’t know what to make of these people. Both my GF and I ordered some of their products and we like their products but their service and follow through really sucks. First, my story. I placed a pretty big order with them and one of the things I ordered was the Wild Boar Leather Mocs. Well I go the suede ones instead but was charged for the leather. Called them up had to wait a bit of time to speak to a second person that could give me a credit on the difference and that told me that I could send the product I got back and they would send the correct product. I told them that I had already worn them. It’s muddy here so I thought that would not be right, at which point this person should have offered me something like a discount on my next order or a coupon or something. Nothing! They said they were happy to give me credit and have a nice weekend. We will see if I get the credit.
On my GF’s order it’s a bit more complicated. She ordered me some underwear with the Christmas stripes. They ran out so instead of emailing her they simply cancelled the order and noted that it was cancelled by the customer. So when I called them I had to argue with them that she did not cancelled until they finally admitted that their computer system will cancel an order if they run out of stock on a product that will not get back ordered and mark the ordered customer cancelled.
So my take, decent products but they are no LL Bean or Cabela’s. Not sure if I would order again it’s a shame but I expected something in exchange for my time and the hassle. Too bad!!! Folks, customer service is everything!!!

Wow — they sure do have some nice stuff but you better bring a lot of cash if you want to purchase some of it. I really love the merchandise and the quality of it but as my husband said 21.00 for one pair of underwear it better come with a hand attached inside of it to make it worth it.
They have free hot beverages for you to enjoy while you are browsing the store and all kinds of great stuff for the men on your gift list. The ladies section is not as large but they have some nice stuff too. They are running a 12 days of Christmas special right now so every day they have something new on discount. I did check out the clearance section but did not see much of a drop in price or anything that was enticing or exciting there.

My wife and I were visiting relatives a couple weeks ago and decided to stop in at a Duluth Trading Company, ergo this review. We spent several hundred dollars at the Bloomington store; we were very impressed with the customer focus and help we received during the entire experience. Fast forward a couple weeks and I found myself ordering more clothing on their website. Within a few minutes of making that second purchase the button suspenders I had purchased in Minnesota a couple weeks before blew out an eyelet. Okay, I said, let’s test their «No Bull» warranty in action. I immediately emailed their customer service with a photo and the very next morning received a response telling me I would be receiving a new pair of suspenders and to not worry about returning the defective pair. Duluth Trading Company now has a customer for life… No Bull!

I’ve been buying from the online or catalog for 10 years when the offerings were more centered on the trades. I’m trhilled with the expansion into casual clothing — even biz casual. The store in Bloomington is my go to place. It’s dangerous! The catalog was bad enough, but now I grab too much walking by. I’m hard to fit sometimes so I like being able to drive in and try without having to worry about shipping back. Even though DT makes shipping super easy and very fast (here in Mpls), it’s nice to just go and try and get the right size the first time.
I don’t even shop for clothes anywhere else now. The improved breadth and depth of biz casual clothes makes it easy for me to find what I need for anything from a customer site visit all the way to a conference room meeting. Naturally, I always find a new tool or gadget for my workshop too.
Great store. Great staff. Great products. I own dozens of Duluth Trading products from tools and shop gear like the aprons and bags, all the way through business casual clothing. My favorite items are the buck naked underwear and t-​shirts. Those are the staples. I’ll never buy anything else as long as they keep making it. I’m also 6’3″ + so the longtail tees are must. Most t-​shirts — even XXL — are always too short. I can’t imagine why other clothing sellers haven’t figured this out. Even my 6-​foot tall 7^th grader with the size 14 shoes is starting to see the benefits of the Duluth Trading sizing for not just the big — but the tall too. You don’t need a specialty B&T shop as long as Duluth Trading keeps doing what they are dointg
I have other favorites staples too including the leather AWOL bag and several of the firehose and travel sport coats. The clothing doesn’t wear out soon. I’ve had DT items that have outlasted other clothes from Cabela’s and Eddie Bauer and they still look new after years with care. My shop stuff looks rough, but it holds up. My shop apron has more ski wax and glue on it than you can imagine, but it hasn’t shown a sign of giving up.

Ordered their jeans which cost $ 10 more than Levis. I was disappointed to learn they were made in the 3^rd world and the fabric feels like it is not 100% cotton – feels like poly/​cotton blend. Inseams are longer than they state and the bottoms are flared like jeans back in the 1970s. Waste of money. This company is nothing but made up marketing hype. Save your money and buy real brand names. They’re not even based in Duluth.

I buy from the catalog and online.
Wonderful, attractive yet hardy women’s wear. They advertise especially their 2-​inch-​longer hems on the tops, which are very helpful.
Do wait for sales, or look online rather than in the catalog, for discounts.
/www.duluthtrading.com/

overpriced…
I tried to write only the word «overpriced» because that sums it up in a nutshell… but Unilocal said I had to write more
OVERPRICED!!!

I stop in here every 2 months or so. I love the longtail tshirts so you dont have plumbers butt when wearing low rise jeans. Ive had issues with detergent not getting out on 2 shirts. They gladly returned them. The Prices are high and huge markup Thats why you get ⁴⁄₅ stars. I like the rubber furminator that removes pet hair. I also have a rubber tool that removes burdick burrs also from Duluth Trading. Super clean and nice bathrooms. Free water bottles as you shop. Scored 25% clearance on Keens. See Picture. Employee stated they could be returned after wearing if they dont stretch out enough for me.

This review is for the online version of Duluth, so I cannot comment on the service at the Minneapolis, MN store. I have never had a problem with customer service. They have always been friendly and helpful. My husband loves the underwear and has bought many pairs from there, as well as a couple of shirts and pants. I started to buy clothes from the women’s catalog after a suggestion from the woman who runs Fresh Eggs Daily.
If you are a woman who works a blue collar job, takes care of livestock or just needs something to wear while gardening or stacking firewood, this is the place for you. I love flannel shirts and have not found anything that fits me as well as their free swingin’ flannel. I also have their free swinging flannel jacket and other clothing items that have saved me from this terrible winter.
I have not bought their pants yet, so I cannot comment on those fit for women. The tops are soft, warm, comfortable and made for a woman’s curves. I am very happy with all of my purchases from Duluth. If you shop online, make sure to get a free shipping code before checking out. I lost mine one time, but CS gave me a new one to use, no questions asked. Prices are a bit on the high side, so be on the lookout for sales when they have them.

I live far away from their stores so I order online. I can honestly say this company is great. Products are not cheap but the quality is worth every penny and they stand behind their stuff. I had a coat that shrunk and they exchanged it two months after I bought it without any grief. This is the way a business should be run.
I will continue to pay the premium for truly good quality and great service.

Top quality merchandise with a fantastic guarantee!
Nearly everything I have bought from Duluth Trading Company has been top notch, and when it hasn’t been, they have taken care of me. I have many of their long-​tail t-​shirts, buck naked underwear, and a couple of jackets and in all cases, they are my favorites. As a tall guy, I really appreciate their long tail tshirts. Finally a high quality tshirt with the right length! I have their cotton & polyester versions and both are great.
The «buck naked» underwear truly is the most comfortable I own. I always make sure i wear them when I know I’ll have a day of heavy activity, be it pheasant hunting, deer hunting, going to the state fair, or working around the yard. It handles the sweat and keeps me cool.
One time on a cold and windy day I wanted to test their Shoreman’s Fleece Jacket by wearing it outside for awhile. I explained what I wanted to do and even offered to let them keep my drivers license while I did so. No need, they said, go ahead and try it. I tested that jacket and it is now my favorite fleece jacket.
One time I bought a big rubber dog toy. I asked about the durability because my lab loves to chew through just about anything. They told me it should hold up, but if not, they have a no bull guarantee. Unfortunately, the toy lasted just 3 weeks before my dog had the ends chewed off. I took what remained, brought it in, and had NO problems getting my money back. They offered to give me a replacement or my money.
On first glance the prices might seem high, but these is high quality merchandise that will last a LONG time and they have a fantastic return policy that will give you piece of mind. Duluth Trading Company is one of my FAVORITE stores!

sizing chart on hats are all wrong meaning I had to exchange the products. Low and behold I was charged 6.95 for an exchange. I know if it is a return they charge you, nowhere does it say they charge for an exchange. So I have not even tried the product but at this point it makes no difference, I will never do business with them again. Very misleading.

so many negative reviews! Sure the prices are a bit high but compared to North face, LL Bean the products are comparable and pricing is the same too.
The store is pretty big the staff were friendly and everything was organized when I shopped around. I bought a shirt that was on clearance ended up still being $ 25 from $ 60 (clearance is located near the back of the store) seems like good quality and would hold up but only time will tell.
They also had a bunch of cool knick knack items that I would highly recommend for someone looking for a present for a manly man.

Fell for the ‘Greatest Underwear in the history of mankind’ ad and ordered 2 pair at $ 32 a piece because wife said ok, and they have a «NO BULL» return policy. $ 13 for shipping plus tax came to $ 56.95! I’m either going to have the best underwear I’ve EVER had or they suck and I get my money back, right? Wrong! Or at least partially wrong. They arrived and they were NOT the best underwear I had ever tried and definitely not worth $ 22 so back they went. A few days later, my credit appeared in the amount of $ 38.05! A costly little venture to say the least! So their «No Bull» return policy is, pretty much BULL! The included pre-​paid label (which I had to pay $ 6.95 for) made it easy to return but really? I’m out $ 20 just to try ‘em out? Save yourself the trouble and buy from a company that doesn’t charge you outrageous shipping amounts and has FREE returns like Wrangler or Amazon.

A bit pricey for me, although the products look good.

I worked road construction and surveying for years. It was HELL to find a nice looking, comfortable, breathable work shirts and good tough pants. As a girl I was not a target market it seemed. I love the cloths at Duluth Trading. It is great to have the store in MN so I can go and try things on and get the right size the first time. I have really fair skin and have to wear long sleeves all summer, their new ARMAChillo Shirts are great. The staff at the store have been so helpful each time. Well worth the money to be the right cloths for the job.

I bought (on-​line) 2 shirts to try out and loved them so much I ordered a few more. However, after the first washing, I noticed the pilling, just a little, start to form. This does not make me happy. Maybe this will go away with ironing, but I HATE to iron, so again, this will not make me happy.
One reviewer (Sean G.) was right-​on – shop elsewhere to save money on clothing that doesn’t last longer than a season. One reason I liked the idea of Duluth Trading Company was the length of their t-​shirts (I meant to say the shirts I ordered were the T-​shirt variety, not button-​ups). The ARE comfortable, and the length is great, so for that I give a high mark, but not for the quality of the shirt.

Now I’m going to give you a no «sh&t» review of this place — fake ! If you end up here, it’s because of clever marketing and branding; cute tv commercials depicting «manly men using Duluth Trading company products» to stave off the forces of nature. Look, unless you’re a complete knucklehead and care MORE about fake brand names (DULUTH TRADING COMPANY) on your clothing, then please spend your money here. The bottom line is this, most (90 percent) of the products — shoes, pants, jackets, socks, etc. Are manufactured overseas in countries such as Vietnam, Bangladesh, and China. «So what» you say — that’s the point folks, go to Kohl’s, Wal-​Mart, or SAMS — get the same «stuff made in China (
)» and save some $$ ! Don’t be a chump and PAY for the brand name of some spurious company. This place is a rip off staffed by annoying overly friendly stepford clerks (one plump red headed clerk incessantly circled my wife and I several times chirping about helping and looking for something… WEIRD!). I DID notice that the majority of clients were older, affluent and about the furthest from the average working Joe or Jane — so if YOU are truly a working man… this ain’t the place for you. head to Fleet Farm and SAVE SOME CASH! All of these clothes are made elsewhere — shop smartly. BTW, I work in the mining industry and have an MBA — I know a little about marketing, cost value, AND where the latest «junk» comes from… this store is a good example of the «Emperors New Clothes «style of marketing — don’t be a sucker !

If you are a man, you need to check this place out. If you are not a man, or are a male pretending to be a man, I am reasonably sure they can help you out as well. I have upgraded my baselayer stuff for when I want to walk around and kill things in cold weather. I have upgraded my underwear, and you should too. The ballroom jeans (chuckle if you must, but if you don’t, you know why these were made, and should get some) are majestic. Even the socks are great. They sell something called a ninja suit. I bought one, it is excellent.
If you need the world’s toughest pants, you can buy them here. A cautionary note, things here are not inexpensive, but if you are a man, you work for a living, and this should not be a problem. If you are a lady attached to a man, you should lavish him with items from this store.
The staff knows the products, and I have yet to come remotely close to any claim not being fulfilled by any product they sell. They have vintage toys, an assortment of edged tools, first aid stuff, including trauma kits, because sometimes men do things that lead to trauma. The changing rooms have railroad spikes for hangers.
They sell the Duke Cannon line of soaps, which are not a Duluth Trading Company original product, though they do belong in the store, and deserve their own review. These soaps «smell like» Accomplishment, Productivity, Victory, and Naval Supremacy. There is also a pumice-​laden hand soap. Hand soap containing projectile-​vomit from a freaking VOLCANO!!! These are «Big-​Ass Bricks» of soap. They do not fit in a normal soap dish, so make your own! The «smells like» bricks contain something called «steel cut oats,» which I believe to be a typo. I think these are oats strong enough to have cut steel, and have been retired to be a soap ingredient. You may finish your shower with scratches, which is okay, and probably normal, because if you are a man, you probably have a barbed wire back scrubber already. My wife refers to this process as something called «exfoliation,» which she claims is a good thing. The Duke Cannon website is a hoot for nonmen, and for men, it is informative.
Dress like a lumberjack for fun, because you are a lumberjack, or because you like to hunt bears with an axe? This is the store for you! Feeling low on testosterone? A trip to Duluth Trading Company can fix that. Ladies, take your man here, and he will likely do something nice for you, I know I did for my lovely wife.
Though this review reads like a cartoon, it is not intended as such. The products sold here are useful, super-​durable, and have a purpose and mission that they _​WILL_​accomplish. This stuff really is as good as they say it is. My shopping at this establishment is nowhere near over.