Darque Tan

I can see why the rating of this location is so low. I just had an embarrassingly bad experience with «Betsy» who either shouldn’t be working before Noon or just in customer service. From the second the door opened she was either sighing, rolling her eyes, or saying things under her breath. I walked out to be exact.

I would give zero stars but not an option. Always burnt out bulbs and as if that weren’t enough now they only offer deals to members who have money taken out of credit card every month. I used to go because buy one get one free pkgs. made tanning affordable but now they are alienating a large group of us who cant always afford our cards to be charged every month. Now myself n all my peeps have decided to go elsewhere sunwerks uptown by the whole foods is nice non corporate feel always feel welcome n they have deals all the time for EVERYONE!!! And points that never expire. So in closing darque tan please do bulb and starter changes more regularly changing your bulb starters every third bulb change ensures bulbs start n stay on saving u money in the long run. Also remember you aren’t in beverly hills so knock off your exclusivity if you want to retain loyal clientele update i went to use my last tan today and yet again burnt out bulbs in the most expensive bed!!! Attached pics. Girl at desk argued with me when i told her about bulbs. Called cust serv and they are giving me a free tan and will review visit at least the cust service rep was nice n helpful

I was pretty worried trying this place, with all the negative reviews about the staff. But, it was the closest to my house and I had a gift card that I received at a bridal show. I went in without an appointment on a weekday evening. Parking was not an issue. There were people already waiting inside and there was only one worker. Since it was my first time I had paperwork to fill out and I asked about the different spray tanning options available. The worker, Gabby, explained it all to me very nicely and answered all of my questions. She recommended which one I use and which level. She was super friendly and didn’t rush me even though there were people in line. There was a little wait, but nothing unexpected since there was only one machine. While waiting there were many people coming in and she had to check them in and clean the beds at the same time. she did this with great grace and was friendly to everyone. When it was my turn she went with me to show me how to use the machine and was very helpful. I was terrified that I would screw it up since it was my first time using spray tan, but it turned out great! Don’t be put off by the negative reviews, obviously not every worker is bad!

I have been going here for years, and today was just odd. I had been waiting for my session, and a woman came in about 10 minutes after I had my name put in to wait. An associate came out and ended up putting her in front of me? The other sales associate told her that what she did wasn’t allowed, and the girl fought back kind of nastily and here I am waiting again. Hopefully this doesn’t happen another time. :(

I had a very nice first visit here. The packages were all buy one get one free so I got a $ 50 tanning package for $ 25. I also got the starter kit for $ 20 which included 2 lotions, lip balm, and goggles. The sales associate was friendly and had good recommendations based on my skin. The beds are all very modern and sophisticated. Unfortunately, this is where the list of good things ends.
On my 2^nd visit I came an hour after open and the salon was closed. I double checked the hours online and called another location, where she apologized and said she would email the manager. I waited for about 10 minutes and a worker ran up, said something about how it was supposed to be her day off, and opened the doors. Not a great start. I did the same bed that I did on my first visit except for this time the bed turned on after only a few minutes and I wasn’t even done putting my lotion on, ugh!
On the third visit the sales associate who rung me up kept interrupting me when I was trying to tell her my bed started before I was ready and I wanted to add another minute on so I wouldn’t lose that time. When I got to my room I waited 10 minutes and the bed still hadn’t started. So I had to go get her and she said it didn’t go through on the computer.
Anyways I wish this place had better service because the prices are reasonable and the beds are nice. The staff really failed though

Came here with a Groupon for a spray tan. I’ve been here before but it had been years. The woman at the desk (didn’t get her name, she was very pleasant and very pregnant) took my info, my Groupon, and then took the time to show me exactly how the Versaspa machine worked. Since it was my first time, I definitely appreciated that. She made sure I was comfortable & that my questions were answered. The experience was quick and easy.
I’m excited to see the results of my tan — fingers crossed!
Update: The tan was minimal but natural looking. I will ask for darker next time. I’m pretty pale and am glad I didn’t have an obvious, orange tan, but it definitely could have been a little darker — wore a black dress to a wedding and would have liked to look a little less ghostly.

It seems to me that everyone has a problem here. I’ve never had one. The staff is always super nice and helpful. The rooms and beds are always clean. I’m going to assume the people who say that the staff are rude and have an attitude probably have an attitude of their own. Get over yourself.
Thanks Darque Tan Staff!

I’m Suprised this place has such poor reviews the staff is pleasant, however the people complaining about the recommended tanning time is absurd. The staff here are trained to determine your skin type and tell you what time to tan for. I think their recommended times are accurate as tanning is a slow process. The beds are nice, packages are kind of spendy since I can pay the same at a gym and get tanning included. I like that they aren’t pushy about selling lotions as apposed to other salons. It’s convenient & the wait for beds are minimal if at all. And the salon is very clean. I can’t say I’ve ever had a negative interaction & I’ve been a customer here for quite some time. I like that the staff know me by name so getting into a bed is quick and easy. The four star rating is due to the price, I give the service a five.

I can not begin to explain how terrible the customer service is, especially Jeremiah. I bought the Groupon for this location and ‘the systems were down but I can go somewhere else.’ He did not welcome me or say hello, he leaned on his elbow on the counter, chin in his palm chatting to a friend then hung up because he had a ‘custie’ and then was waiting for me to address him. I understand I am coming for the tanning but when they offer services or deals and then don’t honor them? It’s distasteful and annoying I spent my time getting there.
I stupidly thought my experience would be different than it was in the past. I was a member there at one point and was still treated with the same rudeness. The staff here is pathetic. With the little respect they show to their customers, I can only assume they put that amount of effort into cleaning. So if you want to get treated like a child and get a disease of some sort, go here. If not… There are plenty of other places to tan.

Most importantly clean and organized. The customer service was phenomenal they put up with a millon questions from me. I usually avoid tannning altogether but a last minute trip, an fear of haunting Florida beaches with my pale Minnesota booty, changed my opinion. I’d recommend this spot no question.

We went into this location today. We asked if they had any more eye protection slips. The worker told me in a very rude voice «no but you can buy some». I told him that it was required in Minnesota to provide them and I really preferred them. He proceeded to tell me «actually it’s not.» I decided to look it up online and read to him what Minnesota law states, he then told me to «call the police and have a nice day». We won’t be going back.

I am still in disbelief over how I was treated at this location not once but 3x by Jeremiah. He didnt greeg me once. First time there he forgot to activate the bed, so I shouted (as quietly as poss) can someone please help me, the bed wont turn on. He LOUDLY shouted back, JUST HIT THE GREEN BUTTON. Still, didnt work. So now i walked up to the front to ask help again. He huffed and puffed and walked back w me only to see it was not my stupidity, rather the bed had not been turned on by him. When I went to leave, he told me I was not welcome to return to Darque Tan, that he found me offensive. Called Customer Service who is too meek and mild to take any action. She said I could return. So I went back one evenung at 9:50 for a quick 5 minute tan. Jeremiah said I was not welcome to tan bc I was too late. A previous call indicated that beds shut off at 9:55, not 9:50. I silently walked away. Third time he argued with me on how long I should tan. Id just been to Cali on vaca, so wanted to up my time slightly. He said, are u crazy girl? Unless uve been naked in Cali, ur parts are gonna burn! I was embarassed he was referring to my «parts» in front of a lobby of people.
I did get a refund from CS, but what I really wanted was to continue to tan at that location. I talked to CS 3x and nothing has been done to manage this individual. The Darque Tan organization delivers an aggressive mean customer experience and I would highly advise choosing another option.

Good: Long hours, clean beds, reasonable prices if you buy a package and they have a special going on.
Bad: The worst customer service ever! I’ve gone to this place a handful of times. Neutral at best, but on bad days… some mornings the staff didn’t even show up. Another customer and I were standing out in the cold waiting to see if they would eventually open 30 minutes after their opening time. On another occasion I bought a «great deal» and got «free tanning sessions» with my lotion purchase. Turns out they don’t give free sessions. Totally lied to. No receipt. And overall some of the staff are just so incredibly rude.

Sometimes the staff can be a little rude. But if you can overlook the attitude, it’s an awesome tanning salon!
For those who want to Spray Tan: PLEASE MAKE SURE the staff wipes the water droplets off the inside of EITHER spray tan machine (VersaSpa or Mystic) — The spray will be attracted to the water droplets, and not your skin. As a result, it will streak very easily. This location has forgotten several times to wipe the inside down (its clean, but wet and warm) and it results in a streaky spray tan EVERY TIME. This is something they trained everyone in on there, because so many people complained of streaky spray tans. However, if its dry on the inside, you’ll get a great tan. The VersaSpa drys you, the Mystic does not. Don’t be afraid to ask the staff for help on how to pose/​stand in the booth.
Full Disclosure: I used to work at this location. I used to read the reviews and laugh. But after I quit, and quit tanning as much, I have a few tips for ladies and gentlemen alike who want to catch a tan!
Payment:
They have several payment options. It is very rarely a good value to do a single tan. Not only is it more expensive than buying «Package Money», but if you plan on going back to tan again (which most people do), you should buy a package.
They also offer memberships. They have varying levels, starting at Unlimited «Level 1» tanning beds (cheapest), going all the way to Unlimited Tans in all beds, including Spray Tans (expensive). Discounts are offered for higher level beds should you purchase a lower level membership.
Location:
This particular location /​could/​be described as awful on a bad day. But, it isn’t their fault. The tanning salon is never staffed enough to cover how busy they can get– It’s Uptown! Home to the young, buff, toned and bronzed socialites of Downtowns hip and upcoming younger sister. It’s a convenient location, with off street parking in a parking lot shared with Verizon, so sometimes it can be full– but I usually circle the block until a space opens up– no one is in the tanning salon THAT long!
Cleanliness:
This place is clean. The company itself has insane cleanliness standards, but this location is very clean for how busy it can get, compared to other tanning salons that are/​have been in the area. Aesthetic wise, I love the décor. It’s sleek and clean. The beds are fancy and some have aromatherapy.
Over all, it is very easy to understand the negative reviews. The girls and guys they hire are curt at best, dreadfully unprofessional at worst. However, you can still get the job done and ultimately it’s up to you to decide if its worth the money, especially since it’s the only legitimate tanning salon in the uptown area, there is no convenient competition to drive them to try a little harder.

The beds are nice the facility’s are clean, that’s about it. I came in last night at about 9:30pm, Marisa and Sam were both working. They weren’t rude, but they weren’t nice either with the first greet and going through the steps to get me tanning. I tan and I leave, at about 10:20 I realize I forgot 3 very nice silver rings in the room that I have had for years. I call and The girl on the other side (Marisa) said they hadn’t found anything and kept asking if I was sure I wore them, and if I had used the bathroom, blah, blah, blah. I was 100% sure I left them there. So she says try back in the morning she would be opening the store and she would look more in the morning. I call back in the morning, nothing’s found, I urge her that these are important and I must find. I knew they were in there and that I was the last person to tan in there and be in there, besides them, so I knew either they had them or they were super lost in the room. So I go over to look and talk. Still nothing, I look in the room, I looked very thorough, nothing. I told her how I know how things go «missing» at places like these but I was really gonna need these rings back. I told her I would give a 100 $ reward if «someone» came forward with the rings. Sure enough 30 minutes later I get a call, and they had been «found» behind something, Marisa said they must have got swept around. Likely story… Not. Needless to say I didn’t give this idiot the 100 $. She was obviously trying to steal my rings until she knew she could get cash. After this week expires I will never be back. I’m happy I out witted this girl and stayed on top of her about it.

I have been a member of darque tan for three full years. I admit that there have been times that mistakes were made but the staff were always willing and able to help and correct it. I think that the staff at the uptown location have always shown great patience and customer service when it comes to dealing with difficult people. I am happy to support the 4 star rating that they deserve!!!

I’ve been to Darque Tan in Uptown several times just for Versa Spa spray tans. The awesome results and convenient location keep me coming back… certainly not the customer service. The 3 star rating is based on a 1 for customer service and 5 for the Versa results.
The young girls on the staff are extremely unprofessional. They constantly have friends hanging out in the lobby during their shifts and leave customers waiting at the counter for service. On my first visit, the girl seemed totally annoyed when I asked for instructions on how to use the Versa Spa booth (um, do you recall the Ross spray tanning disaster from Friends?!). On my second visit, I showed up 20 minutes before they were scheduled to close. I realized I was cutting it close and probably would be out of luck if there was a wait. When I resquested Versa, the girl at the front desk told me it wasn’t available tonight because they had «run out of spray solution.» Then another employee came over and said, «No just let her go ahead, if she promises to be quick.» Wait, so the first girl lied to me? Yeah, that’s definitely not acceptable.
Even in spite of the awful customer serivce, I will keep coming back so I’m not a ghost all summer.

Terrible customer service. Took 5 calls in one day before anyone picked up the phone. Tried to book via app and telephone, made an appointment, they took my credit card info. Showed up at stated time, they told us they were closing due to weather. Sign on door said they were closing early but the door was locked 20 minutes before closing time and at the time they told us to come in.
Boo.
Glad I gave them the credit card info, what a waste of time.

This is a follow up comment to a check-​in made in September.
On my horrible September visit I cancelled my membership –or so I thought– with the rude yong lady behind the desk. I just realized today that my account has continued to be billed, clearly my fault for not noticing earlier. I call the salon, they refer me to the customer service who will not credit me. The woman in the customer service department said she listend to recordings in the salon and couldnt find my request. This is BS, I canceled my account because I was really upset that day I think these people do not want to give me my money back. I will never go back to Darque Tan and will always reccomend that other people go ANYWHERE else. Which, frankly, in the end will loose them mor then the pittly $ 500 they should have refunded me. Frankly, had they done the right thing they would have gotten my business back and I would have reccomended them to anyone who asked.
Missed opertunity. Like they give a shit!

I have been a member at Darque Tan since they came into the market about 4 years ago. Currently, I tan between the Uptown location and the St Lois Park… ALWAYS a LINE… many times 10 people in depth. Always having to listen to the confusing membership rules and the upsell of lotion. GET MORE PT Help… Customer Service SUCKS… I had mentioned that I was going to cancel to the St Louis Park Mgr… did not care why… and the Uptown Mgr started copping attitude with me. Guess Customer is not a Priority at Darque Tan.
The Firm is opening a new tanning spa along with their gym… Cannot wait… Great beds at Darque Tan but worth the lines and rudeness of staff… This will catch up with the Business.