Capella University

My troubles with this program began in my fourth semester. I had three successful semesters with A’s in each of the Master’s Science in Nursing Leadership program. Shortly after beginning my fourth semester, my online instructor disappeared from the course room. Students were attempting to reach him by phone, email and via the online class to no avail. I contacted the school and they informed me that this was not the first call they had received and they would look into it. The next day, the dean of the department posted something very vague in the course room stating that the professor was having a personal issue but would be back. Upon his return the following day (now being out of contact for nearly two weeks), he did not address or apologize for his absence. Additionally, he was still unable to be contacted. I made multiple attempts to call and email him without success. At which point, I began to wonder if there was a qualified nursing instructor on the other side of the computer. I expressed my concerns with the adviser who I had already spoken to on multiple occasions. I expressed my frustration with paying money to obtain an education and not to just receive a grade. I told her that I was left with no other choice but to withdraw from the course.
I had been using student loans to pay for my education, so clearly Capella could not steal money from the educational loan that I had used to pay my tuition, therefore they paid Great Lakes back the full amount of the loan. At which point, they sent me a bill for the entire amount they sent back to Great Lakes. Shortly after receiving this bill, I sent a response to the school, informing them of my concerns with being charged for a course that I did not even have the opportunity to complete the first assignment. They returned my envelope to me, unopened, marked «account closed». One week after I received their returned envelope, I received a letter from a collection agency. I have made multiple attempts to speak to the school, including contacting the Better Business Bureau. Here, Capella has gone back and forth with me saying they would like to speak to me, but have yet to return my calls or respond to my emails. It is clear to me that Capella University is a university that is purely there for the money and has no interest in providing quality education or settling disputes with individuals.
I am beyond upset and disappointed. Fortunately, I was accepted into a reputable MSN program at Point Loma Nazarene University. Here I am having a great experience and learning a lot, which is more than I can say for the clown college known as Capella.

One of the worst educational experiences ever! I have completed a BA and BS degree in a traditional university and then completed my Master’s at another online university (not Capella University). I decided to start at Capella because they have an online degree program that is more focused on emergency management.
The problem is that the library search engine is absolutely terrible, which is the bread and butter of any online university and where you need to conduct the research for your PhD. The professor of the first course was very good, but the second professor for the research methods course was absolutely terrible. When I withdrew at 12 days in I did not know that Capella makes you pay 100% of the tuition without the use of any financial aid. That is over $ 4,000 that I had to pay for the delivery of terrible service and no end product.
If I was anyone looking at Capella University for an education, don’t! Go somewhere else! They don’t care about you, they care about your MONEY! That is it. There are plenty of great universities and this is not one of them. Thanks.

I cannot begin to express how awful this school is. I decided to complete my Doctorate on line due to my military service and related travel/​deployments. My daily schedule is busy and I was hoping for a robust online experience BUT instead was TOTALLY DISAPPOINTED. The technology is old and kludgy. The interface is outdated and slow. Professors are disengaged and barely participate in the online classrooms.
My suggestion to you is to pick any other College/​University BUT this one!!!

I cannot begin to express how very awesome this school is. It took me several years to decide on what school I wanted to do my master’s program through. I knew that I wanted to earn my master’s on line and then follow up with my PhD thereafter. My daily schedule is SO busy! Being able to do my master’s on line has been so beneficial in so many ways. I make sure that I schedule the proper amount of time to dedicate to my schooling, participate in two on line labs a week, one to two discussions a week and long research papers every two to three weeks.
My enrollment counselor and academic advisor have been so helpful and guided me through this process. My professor and lab professors have also been so awesome thus far. They take their jobs very serious and are there to help, provide feedback and constructive criticism when necessary.
I cannot wait to see what the PhD program is like… in 2 years :)