Bobby & Steve’s Auto World

I just came from Bobby n Steve’s and they provided amazing service. I had a job that needed to be done that was somewhat tricky. Worst case scenario it would have cost me 500 to get the job done, but because they were honest about what was actually needed they saved me a few hundred. That kind of honesty is what earns you loyal customers in the long run. They will earn my business for sometime to come.

When Bobby and Steve’s say full service and focus on customer they mean business!!! I’m older, 55. I’ve been all over the world and lived in many cities in this country. Its hard to find a good reliable and fair auto service place. Usually you have to endure the torture, insult and humiliation of dealing with the flexible ethics of auto service providers that look at you like an orange to be squeezed for all the juice possible to extract. I recently had a broken head on my Ford 4.6L V8. I called around. Being new to the city and not having my normal garage full of tools at hand, I needed to get my car going again. I was expecting 15 or so hours of 100 per hour shop time and some parts regardless of where I took it. And I was afraid like in the past situations where I trusted a shop bad things would happen. I discussed the situation with Bobby and Steve’s and quickly got a sense that they were competent and expert at all things auto. So I rolled the dice. I was under time pressure and needed my car. I did not want to buy another car, I wanted this car to work. I decided to have an engine change rather than fix the broken head. The cost was fewer man hours and the engine was 1000 or so. the total bill was 2500. The service was done in 2 days. I expected a week. My ride is restored and my bill was very fair. Sean the leader of the team that did my engine even stayed late to complete knowing that I needed to get back to business. I waited a few weeks to write this and want to extend a big thanks to Bobby and Steve’s and the crew. I shop for fuel and coffee and potato wedges, dang awesome potato wedges, and I noticed the entire staff is awesome. The culture of the place is amazing. I stopped at a north location and my gas was pumped for me for free. I felt like a king! I make every effort to shop with Bobby and Steve’s for anything I need. I will get my next tires from them. I encourage anyone that needs anything auto related or just some good potato wedges to try Bobby and Steve’s. Just for t he record I am not affiliated with them in anyway but when I see a good thing I like to just yell it out especially since I’ve had such awful experiences with servicing cars all my life. I usually do it all myself because its so bad out there. I just wish Bobby and Steve’s was nation wide! It would be nice to have the confidence to have this service wherever I travel. Rock on guys! You hooked me up and I’ll never forget crossing paths with your straight shooting auto service team. Thank you very much!!!

This place is so good at ripping people off and over charging. I had a plugged up A/​C hose, which the simple remedy is using an air hose to unclog it. Normally, a 2 second process, and because I did not have access to the right kind of hose, I thought they might be cool, and let me use theirs, or even do it themselves. The guy working the counter was rude, and wanted to charge me fifty dollars.
I drove my car across the street over to Wuensch Automotive Services, and they came out, explained things, and proceeded to try and fix the clog. They did not charge me, and even thanked me for stopping by.

While I’m still not wanting to take another chance on their garage services, I’m good with fueling up here.
I just had an impressive transaction while getting gas here on Saturday.
I was trying to enter my Rewards card in the fuel pump transaction slot and it just wasn’t happening. I finally went inside and the gal at the registers apologized that she wasn’t able to get to be over the intercom because of being in the middle of helping someone.
She explained that they just transferred to a new processing system and talked me through how to get the display to do what I had originally intended. I went back to the pump and was able to make it work quickly. After about 30 seconds, she even came out to make sure that I had it running smoothly.
The new screen prompts aren’t fully user-​friendly (or more, intuitive), but glad that there was a friendly and apologetic employee to set things straight.

I would like everyone to know this company is not family oriented all they care about is the dollar they don’t care who is hurt while the get it Don’t ever use this company to tow something because it will be a huge deal to get your stuff back even if you pay cash and up front and there people at the impound yard have no hearts even if some one just passed away

Wow!
My car broke down on the side of Hwy 100 on a Saturday and Mike from Bobby & Steve’s picked it up. He was going to drop it off at the service shop I requested, but Mike figured out the windows on my car wouldn’t go up so he was worried the stereo would be stolen there, sitting over the weekend. He called me and said he would tow it to their secure lot for the weekend and then tow it back to my service shop on Monday morning so it would be safe; no extra charge!
I was a bit flustered with the whole «being stranded on Hwy 100» thing that it didn’t dawn on me that the windows were left open when the car died, and that the car wouldn’t be secure sitting for the weekend. Thanks Mike!
Additionally, when Mike had the car in their lot, he looked under the hood and tightened some connectors on the battery and got the car running again so he could roll up the windows. He then delivered the car on Sunday so I could get it home.
Talk about going above and beyond the call of duty. I find it rare that people go the extra mile these days for service, and I am very impressed with Bobby & Steve’s. I will certainly call them again and recommend them to others!

The day after they changed my oil my car wouldn’t start for a weird reason. Then they stripped the threads on my oil pan so I had to get a new one for $ 600! Never going back!

I got a tow from Bobby and Steve’s from Saint Paul to Minneapolis. Chris, one of their tow truck drivers, was very impressive. He was very respectful, knowledgeable and polite… plus he was earlier than the ETA I was given by my insurance company. I would recommend their towing anytime.

Towing service was great! Got to me within 20 minutes. They gave me a loaner car and I was on my way.
They serviced my car quickly and I picked it up that afternoon. The repairs were cheaper than the dealer and their parts’ warranty is longer than the dealer’s. (I called to compare warranties and prices).
Thanks Bobby & Steve’s!

Last week, I thought I’d get an oil change. It took over an hour and cost the exact same amount as the Valvoline Instant Oil Change just a few blocks away. Plus, three days later, my check coolant light came on. They didn’t even check the coolant during the oil change. That would have been a given at Valvoline. Plus, now I’m waiting — over 20 minutes — to check the coolant. I’m never coming back to Bobby & Steve’s.

Great local friendly auto center. I have been taking my vehicle here for regular oil changes since they opened. Trustworthy and honest.

Last summer I had a tire blow out, in the fast lane on 35W South in Mpls during eve rush hour. I went from flat to fixed in literally 17mins for $ 60. No complaints!

Bad. Took 2 ½ hours for and oil change… They told me it I waited it would be 30 minutiae tops.

Got my car towed twice from them!
Service was so nice! I think the person I was talking to was Cary a guy who answered the phone for a tow n to get my keys unlock during a big snow storm. I’ve had service with them before and both have been great! They communicated to me well on when they will arrive, and when they got there it was so fast! Price was good for a great service!!!

Bobby & Steve’s was recommended to me by a friend who was jerked around by a dealership. My car was jumped and they replaced the battery, and they just fixed up my truck which needed a BUNCH of work. Why do I love them? Let me count the ways.
1) The tow guys saved me $ 25 by jumping my car instead of just towing it like I asked them to. (I didn’t think it would start but it did!)
2) Jason was brutally honest with the estimate for my truck, but he framed it by asking, «Do you love your truck enough to pay for this? It’s up to you.» I thought that was a nice way to cushion the news.
3) They told me about a 0% financing deal I could get with GE Capital, ran the paperwork, and all I had to do was sign when I came to pick up the truck.
4) Free coffee or soda with service!
5) All the guys I talked to were SUPER nice. Especially Jason! (That guy is awesome.)
I plan to bring my vehicles back here any time I need work in the future!

I appreciate them so much!
I had a flat tire on freeway in a dangerous spot, at 6AM with temp of minus 15.
I called and they were there in 10″ and towed me to 58^th and Nicollet store.
They put on my spare, checked tire price and said it would be in that day. I got to work only 1.5 hours late. Tire is ready now.
Tow driver was fast in getting us off the freeway and he was very nice.
I love Bobby and Steve’s!

Horrible road side assistance /​towing.
Don’t ever call them if you need any tire repair or towing. Their store service may be fine, but I was stuck on the side of the road at 4am with a flat tire waiting over an hour when the station was only 1 mile away. Every time I called back to find out the status, I could hear the tow driver yelling at the dispatcher that he was lost. I was clearly on the side of the interstate that you couldn’t miss me. He showed up and offered no apology. Wanted to charge me extra to move my car, jack broke and had to call for another tow truck who showed up and started yelling. Dispatch kept apologizing to me but said she felt bad but was helpless to help provide me any help or discount. The driver was as bad as it gets and I would have rather called someone else and paid double since i had to wait over 90 minutes anyway.
Tow truck driver did put anything back in my trunk he took out.

This business deserves 10 stars! My college age kids were traveling to Minneapolis from Madison Wisconsin to attend a hockey game when their car broke down. These guys were able to quickly diagnose the issue and fix the car, and they provided a loaner so my kids were able to get to the Excel center to still make the college hockey game!
Being from out of town, my kids were vulnerable and I am glad to see that honest businesses like Bobby and Steves Auto World exist, they took care of the issue and didn’t take advantage of them.
Thanks again and I would recommend these guys to anyone who needs service in Minneapolis

You know what gets off massive tree sap blotches on your car windshield? Nail Polish remover. Even the non-​acetone kind.
You know what doesn’t get off massive tree sap blotches on your car windshield? A $ 135 car wash and detail at Bobby and Steve’s Auto World.

This place is awesome for food beside all the services they provide for your car and the ameneties of a gas/​conviniece station. Their food is awesome, starting with their breakfast burritos 1.99, buffalo wing bites, joe’s season fries and the Italian beef sandwich, you don’t have to go to Chicago to have one, these guys make them just or better than Chicago. I ate there the whole entire week I was in MSP.