Benesyst

Benesyst is handling my wife’s COBRA. If the company name (‘benesyst”) sounds like a disease to you, you are right — it is!
In the past two months they have mishandled every simple and fundamental step they could. They have screwed up everything they are basically hired to do.
1. They did not send the company’s payment to insurance companies on time.
2. They missed Vision insurance when they submitted payment.
3. For some reason, they submitted payment to the dental insurance for Dec 1 thru Dec 28, 2015 and from Jan 1 2016 and on, MISSING 3 days in December.
My wife spends hours and hours of very unpleasant conversations with them trying to remedy their mistakes. ASK YOUR EMPLOYER TO DUMP BENESYST!!!

I am having to utilize this company for Cobra benefits and I am startled at the lack of efficiency. When I signed the forms to elect Cobra coverage, the only information about payment was I would be billed later. When I called, the customer service rep told me not to mail in a check, it would probably get lost. Here we are, two weeks later and no bills. I call again, and the rep says to just mail in my check or if I would like, I could pay it on-​line for a «small convenience» fee. The fee to pay on line is outrageous; it would cost me about $ 70.00 to pay via my account on-​line. Until they have processed my payment, my health insurance will not cover any medication I need, and at this rate, I probably won’t have this coverage until next month sometime.
I find it astonishing that a company that is established to help people with financial matters can operate so inefficiently. It is too bad I have no where to take my concerns to.

Some very nice people on the phone, but also some incredibly rude and abrasive people as well.
I’ve had at lease 5 run-​ins with them that have gone wrong:
1) After not being satisfied with the help I was getting, the person on the phone told me there is nobody she can transfer me to. When I asked «how do you escalate problems?» she actually said out loud «We don’t have any problems.»
2) Forms missing.
3) Cust svc agents who don’t know the plans.
4) Them processing a claim from the wrong account (even though I used the correct forms that I had to help them to find).
5) Not calling me back and only finding the status of a claim AFTER I to call them back.
I’ve asked my company to consider getting another benefit reimbursement company. These folks are terrible.

This is one of the most unusual reviews I’ll write. Benesyst is a company that manages flexible spending accounts (FSA’s), COBRA plans and other human resource functions related to insurance.
The agency I work for contracts out our flexible spending accounts for health care and childcare with Benesyst. In case you don’t know what a FSA does, you determine how much you want to set aside the prior year and it’s deducted from your paycheck during the following year. (I hear yawning, but stay with me.) So, why is this important to you, fellow Unilocalers? Because many things which aren’t covered by your health insurance, i.e., over the counter drugs, co-​payments, drugs not on the approved list, can be paid for with a FSA. (It’s how I paid for my braces!) Another benefit of a FSA, is the money taken out is pre-​tax dollars which lowers your income taxes. (Hey, why give more $$$ to Uncle Sam?)
So, check with your HR department and ask them if your company offers flexible spending accounts. If not, ask them why not. This company does everything online and filing claims couldn’t be easier. Best of all, you get a check for said claims pretty quick and that’s the best of all.