Bank of America

I’m writing this review on their 1 – 800 customer service line, not the local branch specifically. They notified me of fraud over a month ago and several charges that occured and they said they would credit back the charges. I have called in once a week since then and each time, the rep who answers (who is always pleasant) has no idea what has happened since I last called, can not provide me any real updates but says they inputted notes and I should see the charges come off in 1 – 2 days. A week later, I call back and start all over again. I’ve asked for some sort of ticket or confirmation # but ‘they don’t do that’. When I asked how my account was compromised, I was told that-​they couldn’t tell me (about my own account) for security purposes… huh-it’s my information? I do appreciate hearing about how I am a valued customer as they put me on hold for 20+ minutes between transfers. Not really feeling valued.