Loudon Motors Ford

I test drove twice at Louden. We were happy with the quick response when we called, we were able to get in the vehicle in just a few minutes, and they were accommodating to our family when we showed up to hang out for awhile. Very helpful, Tony helped me the entire time. He was able to answer all my questions, and was good at follow-​up conversation. While we didn’t purchase the vehicle (didn’t meet our needs) we thought that the service we received was 5-​star. Note: we did actually go to the dealership and talk in-​person — in light of the other review of an out-​of-​town purchase, I don’t have experience with that. Hope this helps!

Purchased 2004 F250 from Loudon Motors via the internet. Vehicle was delivered to me in Arizona on 5÷23÷14. I immediately took the truck to a Ford Dealer in Arizona for a safety inspection and to purchase the extended warranty. During the inspection it was noted that there was a rear main seal leak which cost $ 1300 to repair. (Repair was made on 5÷27÷14) I notified Paul on 5÷24÷14 and requested assistance from Loudon for this unexpected repair. Paul forwarded my email to Todd who responded on 5÷27÷14 indicating that «we completed an inspection on this vehicle and we did not find anything like you are stating wrong with the truck». However, the Loudon Internal Repair Order Detail on my truck indicates that «the tires are dry rotted». They admitted this was incorrect as the tires were good, so their inspection is not as accurate as they believe. So, if their inspector was wrong about the tires; why couldn’t he be wrong about the rear main seal leak? I notified Loudon employees about this issue and no one told me to get pre-​authorization for the repairs or pictures of the leak. Now that the repair has been completed, they refuse to provide any assistance or any coverage even under the 90 day Limited Warranty Agreement.
Loudon — «Our top priority is to ensure that our customers are completely satisfied with their experience, which is why we are COMMITTED to providing the absolute BEST quality of customer service possible» Not in my book! I spent $ 30k for the truck, $ 1400 for it to be transported to me and drove it only 20 miles (to the Arizona Ford dealer for a safety inspection) only to be told by Loudon Motors «there was nothing wrong with the truck when it left their lot». I’ve even registered my complaint with Ford Motor Company.