Mineola Bicycle Fitness & Mower

A repeat customer! I took my 2012 Trek there for an overhaul. New group set, new chain, cassette, saddle, cables and bar tape. The work was clean and professional looking, totally changed the character of the bike. Work was done 2 days sooner than it was promised. The customer service is outstanding and I will be a lifelong supporter of this long established business. Feels like family.

i love this place if you need your bike done there is someone always there and gets the job done love the staff very friendly

I am confused as to how other reviews noted the customer service they received at Mineola Bike as my recent experience there was pathetic. I dropped by bike off on a Sunday afternoon for a tire tube to be replaced and new set of brakes, I was told it would be ready Tuesday afternoon for pickup. I told them I would be there early Saturday morning to pick the bike up. Saturday morning I find a message left on my phone from Mineola bike that my bike was not ready yet, but would be «shortly» and that they would call me back when the bike was ready. That call came at 12:30pm on Sunday, five days after i was promised it would be ready. I never got an explanation as for the delay, nor an apology, and I did ask. They also charged me full price on the simple repair, no discount for the delay or even simple throw in such as free gear oiling or wipe down on the bike. Poor customer service on someone who normally goes to a competitor, but decided to try Mineola Bike as a test. They failed!

On a Friday Morning, I got a tire tube replaced in less than 10 minutes.
Wow!

Speedy bike repairs. Pretty cheap and nice. My bike tire was popped and to fix it, was 19.55. Not bad. The guy that repaired it was really fast and gave me advice on lubricating my chain and showed me how to tighten my loose tires. Most other places I’ve been to wouldn’t be so kind and generous with free advice

I used to work for Apple retail for several years and am a stickler for good service that being said I was blown away by the folks at this shop. They were helpful, courteous, knowledgable and did not try to oversell me on anything. I will be going back here for all my biking needs.

Awesome customer service and they’re very helpful with helping you pick out the right bike for you.
They have a shop for parts and services.
Very reasonable prices.

been going there for years. sent alot of friends there… very helpful and the best anywhere

I went to Mineola bicycle based on a recommendation from a friend. I bought a Thule bike rack for my car. They were great. The staff is really nice and informed. You really get the mom and pop shop feel from this place. It’s evident that customer care is important to them. I decided to go there to buy a new bike, even though I live in queens. Again, they were great. Great price, knowledgeable staff and wonderful customer service. I would definitely recommend them and plan on using them again.

Lots of stores sell bikes, but not many get the customer service part right. Mineola Bicycle has the most courteous and helpful staff (and owners) around. They made sure I was well taken care of and 100% satisfied with my purchase. They get my family’s business from now on!

I came with my husband to pick up the bicycle he ordered for our son a week ago from this store. He was telling me on our way how great the customer service experience he received.
When we entered the store, we were acknowledged right away, hmm, a good start to do justice with what my husband was saying. We waited a few minutes then the manager came out saying that the bicycle won’t be available till after an hour or two. Even before we complain, he apologized for the trouble it caused us, for not calling us ahead of time for us to plan accordingly and the best part of the service was giving us a $ 30 credit back to our card or a $ 50 merchandise store credit.
Oh well, they know how to handle their customers.
I would recommend the place, sometimes it is not only about the product you want to be satisfied, the service counts as well.

Very Very Expensive!
I had bought 2 new bikes (1 adult and 1 kid) from internet. I was not thrilled about the poor assembly instructions that came with these bikes.
I called them to request a quote to help me assemble these two new bikes. They asked for $ 80-​$ 90 for each bike. Yikes! I was kind of appalled by their prices. I followed a simple youtube tutorial and was able to assemble it in around 20 – 30 mins myself. Learn alot about bike repair in the process and was glad I did it this way.
Later, I thought of fine tuning my rear brakes and took my bike there to observe what they do. They charged me $ 27 for it. They did point out few things I had done wrong but seriously this is how much oil change costs for a car. They did not even use any parts.
Also while you are there, they would try to upsell you full tuneup priced at $ 60+tax. Another thing I noticed while I was there was that most of their bikes are also heavily marked up.
Clearly, this place if not for people who dont like to be milked or want to pay resonable premium for things.
This neighborhood store has been there for years but wonders why people are taking their business to internet.

Very knowable staff and extremely helpful. Makes me a fan because they make time don’t act like your an issue and work hard to help you

We bought a used lawn mower here three weeks ago and we thought we had made a great deal. The only issue was that the mower did not come with a bag or a frame, but the store said they would put in the order and we would get it in 2 – 3 days. TWO WEEKS later, after constant calling, we find out the order had never been put in because they needed to «wait for other people to order items so they can make one bulk order.» Okay, fine… just order it.
Two days later, we hear that the frame is on back order so we would have to order it through Sears, which would take another week.
Through this whole process, there has been NO proactivity in terms of trying to push this order through. We never received calls; rather, we would have to constantly call to get info. You would think that after this ridiculous hassle, the store would just order the bag and the frame and take that cost on them ($ 75)
Nope.
We were told that we could borrow a lawn mower until our bag and frame came in– again, only after constant calling on our part. I mean, our grass looks like its been growing for years!
Definitely feel like we’ve been scammed. And the worst part is, we literally live down the street, and would have loved to raved about a business that should be considered part of the community.

I absolutely love Mineola Bicycle. Everyone is friendly and the staff is always up to date and knowledgeable about their products. I used to go to any local bike shop for my maintenance but now I only go to Mineola Bicycle.
If you are looking for a group to ride with, look no further! The bicycle club is just as friendly and welcoming as the shop employees and owners.

Service here is great. Friendly, knowledgable staff. I was allowed to test drive the bike I was interested in. Also received a discounted price on accessories.
My wife and I are new to the area, and they pointed out some bike trails in the area.
Bikes also came with one year of free service.
I would definitely come here again, and recommend it to anyone looking to buy a bike.

They are friendly and have lots of staff always around but they try to just steer you towards the higher priced items. It would also be helpful if they carried a $ 15 pump for presta vales instead of me going to Target since I really didn’t want to spend $ 40 – 60 dollars for a stand up pump that you can’t carry when you ride

My family has been going to Mineola Bike for our bikes and lawn care equipment for as long as I can remember, but after this week’s experience I will definitely be taking my business elsewhere.
I purchased a $ 1099 bike earlier this week in the wake of Hurricane Sandy hitting the area. I figured now was as good as any time to get a new bike. Their credit card terminal was down so I placed a small deposit on my bike and came back later in the day when I could use my credit card. Bought the bike and got home fine. My shopping experience was great, though I was conscious that I was being steered towards the higher priced bikes as soon as I mentioned how much I was willing to pay. Had the other issue not happened, I’d stop the review here and give them 3.5−4 stars.
What I’m really annoyed about (and why I feel Mineola Bike deserves less stars) is the fact that they did not tell me about the special on their website — 10% off all bikes and $XX of accessories depending on how much the bike was worth. Mine was over $ 600 so I fell in the $ 500+ bike receives $ 50 in accessories category. I went back today to talk to the guy that made the sale and he said «Yeah, well I took $ 100 off the price of your bike so we don’t do the accessories, but this one time we will». What? That’s not what your website says, «10% off the price of the bike AND $XX of accessories». Not to mention that the bike I paid for was in excess of $ 1000.
They did end up agreeing to give me the $ 50 in accessories, but only after a lot of grief from my end.
I might come here again, but hopefully it won’t be so much of a hassle.

Love Love LOoooooooooooooooooooooooooooooooOOOOOve this Shop!
I am a fan of this shop on so many levels, the staff is extremely helpful, friendly, courteous, informative, what more can I say. I have been a loyal customer for years.
The prices are very standard for bike tune-​up. The store varies in prices, so don’t be overwhelmed by the racing bikes in the front. As much as I drooled over how pretty they were, I still found something in my budget.
I purchased a second bike on my last visit and will purchase an indoor magnetic stand for my bike in a couple of weeks from now. I enjoy a hands on experience with knowledgeable staff when I am shopping for something I want to invest in.
Hope your experience is just as rewarding.
Enjoy!
Thanks for Listening/​Reading.

Top notch bike shop here…
Lots of options for bike gear n bicycles itself.
Love the customer service here…
well staffed shop. Very informative n great insight on your needs.
I’ve had my lawn-​mower fixed here and I’ve been bringing my bikes here for regular tune-​ups…
Just purchased my 2^nd Dahon bike from this shop…