20/20 Eye Care

Let me start by saying I have nothing against Dr. Napolitano. All of my encounters with her have been positive and she’s very direct and efficient. I even considered giving this place two stars because of her. But then I thought about it for a second and I just couldn’t justify it given every interaction I’ve had with all the other staff members, who were incompetent, rude, and unhelpful (with the exception of one).
I’ve been wearing glasses for over 15 years and contacts for almost 10 years. Never in all my experiences with optometrist offices have I developed such a deep level of hate for a particular place. Here is everything that is wrong about this place in no particular order:
1. THEY GAVE ME THE WRONG CONTACT PRESCRIPTION when I asked for it. When I was ready to order my contacts off the internet, I noticed there was a discrepancy between what was given to me as a prescription and what I was wearing for my trials… this point alone should make you run the other way.
2. They are such con artists. I was double checking that they were charging me accurately with what my insurance plan offered when I realized they gypped me out of 20% off the costs of my glasses. I had to be the one to bring it up and they ended up refunding me some money.
3. The space is so painfully small. There are literally three seats for waiting and two tables to get your glasses measured (those chairs are usually occupied by more patients who are waiting). I would understand if this place doesn’t have a lot of people coming in or if they can manage to get people out in a timely manner, but that’s not the case. Which brings me to my next point.
4. I’ve had to waste over an hour of my time almost every time I stepped into that place to see the doctor. You have to wait around for different people to get their shit together to get anything done. One example out of the many that I have: It took the eye technician 3 tries to adjust my glasses to what I wanted it to be. She even gave me attitude and claimed that the glasses weren’t adjusted from the first time I tried them on… which is complete crap considering I would’ve remembered if they had been falling off my face.
5. The amount of time it takes for these people to get their supplies ordered astounds me. When I went in for my first appointment, they told me that I would have to wait OVER A WEEK for my trial contacts to come in. Let’s just forget the fact that places I’ve gone to before almost always had my prescription in stock. But over one week for trial contacts? It would’ve taken the same amount of time If I ordered them myself. or possibly even shorter. HOW do they not have a deal that allows them to get expedited shipping? Maybe they’re too cheap to pay for it — that wouldn’t surprise me at all.
6. Don’t bother making an appointment, because they will absolutely not honor it since they are SO SLOW (see point 4). I made an appointment the first time I went — I still waited 45 minutes to see the doctor (who by the way wasn’t even Dr. Napolitano… something I was not aware of at the time because no one notified me and it was my first visit).
7. Because they’re so inefficient, it took me 4 visits and follow up calls over the course of over a month and a half for me to finally get everything I needed (contacts, glasses, prescriptions, and billings). They even had to replace the lenses they put in my new glasses because they didn’t realize there was something wrong with them until I pointed out that my vision was blurry.
8. I’m pretty sure my new glasses are STILL not the right prescription because my vision is still not 100% clear when I wear them. But at this point, I’d rather take the loss than go back to that place.
9. There isn’t any free parking around. Sure, it’s not ENTIRELY their fault, but this is really just another reason why you should avoid coming here at all costs.
I’m so over this place. Never again. I have my own job — I don’t have time to make sure other people are doing theirs correctly. Save yourself the headache and significant rise in blood pressure.

I got a GROUPON coupon online and was anxious to get a new pair of glasses. Went to ²⁰⁄₂₀ and spent $ 800 (no insurance) on a new pair (that’s $ 800 out of pocket WITH the GROUPON). They were progressive and very streamlined, but I had confidence I’d be fine. … Well, I tried them on and there was very little focus within the lenses. It was all an accident waiting to happen. …To top it all off, the doctor was very unapologetic. Said there was nothing she could do (Hey, It’s YOUR practice, you can do whatever you like!!!) …I then ordered a different pair. Again, unusable. … I was all set to report her for her devious practice when we both agreed to disagree. I walked out of there with $ 400 and the frames (they’d scratched out the lenses so they couldn’t be used). … All in all it’s a bad attitude and uncaring optometrist. … Stay away, stay away… repeat… stay away!!!

One star means stay away. I had an eye exam, paid for two pair of glasses on April 11^th. It is now June 12^th and they are still wrong. I’ll not go into detail upon their customer service, it’s bad. Lack of communication on their part. It’s as if once I paid I no longer mattered. One pair of glasses for sports did not fit the frames properly. In my line of business, if the vendor hands me something I can see is blatantly wrong then I’ll be damed if I hand it to the client. The second time I got them back, they still did not fit the frames properly. They claimed to have rejected my first pair of everyday glasses which is why it took them so long to get back to me. However, they’re still not correct after the second time. In all the years I’ve had glasses I’ve never come across such issues. Though the doctor is pleasant and knows her business I’m afraid her staff is not so cordial. What’s worse is where ever they are having the glasses cut (which seems like out of the U.S.) they need to re-​evaluate. It takes too long even if they came back correct. Coming back wrong is just a nightmare. The value of my review is contingent on how badly you need your glasses.
I’ll be looking for another place and paying once again for an exam and another pair of glasses.

Received an eye exam for glasses and contact lens.
Found out that my insurance didn’t cover the prescription for contact lens except only for a pair of glasses and the prescription for it.
I didn’t want to pay $ 75 for a contact lens prescription so I decided to just stick with the glasses and prescription since that was all covered.
Receptionist tells me I am all set and I leave the store, and minutes later I receive a phone call that I didn’t pay for my contact lens prescription. I told them I didn’t want it and just to put the order for the glasses.
About 2 weeks later, I haven’t received a phone call or anything so I called to check in the status of my order. I was informed that I had to wait since the order was placed through my insurance. Alright. I guess that makes sense.
A month later, still no word so I decided to call again.
I’m being told now that since I never paid for my contact lens exam, the order for my glasses was voided.
I explained that I never wanted the contact lens just the glasses. But because I already had the exam for the contact lens and I didnt pay for it, they decided to void my order for glasses+ prescription as well.
Does that make any sense at all?
Why am I being informed about this now?
No one thought it’d be a good idea to tell me before I left the store or the 2^nd phone call I made?
I don’t understand what they’re even worried about and what the big deal is. Sure I had the exam for the contact lens. But I never received any paper work, so even if I wanted to, I wouldn’t be able to order contact lens anywhere else without that prescription.
I didn’t have a problem with the Optometrist. She was friendly and knew what she was doing. That’s where the stars for this review comes in.
However, I don’t agree with how they do their business here and their lack of service and care.
Because of that, I will never come back.
Not only did they lose me as a customer, but my family as well.
Thanks for the great service guys.
TL:DR I wasted a month waiting for glasses covered under my insurance only to find out that it was voided last minute.

The Doctor is pleasant and knowledgeable, however the receptionists are clueless and uncaring about your needs. You are better off going to COSTCO for better quality and cheaper price eye glasses.

RUDE RECEPTIONIST — impossible to make an appointment and they do not return calls. Even better, when you do call, they leave you on hold for 7+ minutes. Your receptionists are useless and rude and I will not be going here! Would be surprised if you stay in business for long considering how shitty you treat your prospective patients.

It’s a shame that this has to be a negative review. Dr. Napolitano has always been very professional, the office is immaculate and service was very pleasant. I had been very pleased for the several years my daughter and I went there for eye examinations and ordered many sets of contact lenses and glasses with expensive designer frames, all of which were fitted with care.
After spending hundreds, even thousands of dollars at ²⁰⁄₂₀ Eye Care, everything changed when I told them I was getting Lasik surgery and needed just one pair of contacts to use until my surgery. They refused to order ONE pair for me!
First, they made me come in and spend hundreds of dollars on an eye exam because «it had been over two years since my last exam.» Then they made me order the” minimum” which was two boxes (one for each different eye prescription) for hundreds of dollars more. Then when I called and told them my surgery was scheduled before the contacts had come in and I wanted to cancel that order, they said it was «too late» because the contacts had already been ordered, and all they could do was credit me for the contacts, MINUS a 25%” restocking” fee!
I did not need their expensive exam, because of course I was to be thoroughly examined by the Lasik doctor before surgery, which ²⁰⁄₂₀ knew was going to take place. I would NOT recommend ²⁰⁄₂₀ Eye Care to anyone who was concerned about wasting their money. They seem to me to be more interested in their profits than their customers.
I would have given them four stars originally, because I thought they were good, although very expensive. However, after my parting experience with their protocol, I am giving them just one star. This was not the way to treat a good customer!

Dr. Napolitano is very knowledge full and amazing to talk to. Very helpful and easy to understand. I am so grateful for her help and support. With my hectic schedule she made my life easier!!!

I work nearby and they advertise that they offer a 20% discount to employees.
That’s only on NON INSURANCE items.
After spending $ 388 on a plair of glasses they were damaged, i brought them in to be repaired and they were completely lopsided. And they did not return my case, they insisted that I didn’t leave the case, when I absolutely did.