Enterprise Rent-A-Car

These folks have always been spot on. Doesn’t matter who I work with… the staff has always got it together. Courteous and quick with renting, pick ups, etc. They are the best.

Both times we were greeted and given very good customer service at this Enterprise. They are always able to answer questions and have had my cars ready, once I even got a free upgrade. Would be a five star if I didn’t always get asked about add-​ons but I guess that is more the company then the people who work here. My advice is to always book ahead and online to find the best prices.

I’ve rented cars from this Enterprise location on more than one occasion, and each time they have always given me what I have been looking for. Clean cars at reasonable rates with no hidden fees and no pressure to purchase any of the many extras you can tack on to your rental agreement. (My full coverage insurance will be fine, thanks. And I think I can manage to fill my own gas tank before I return it.)
I reserved my rental online and the process once I got there was smooth and painless. This location is and always will be one of my favorite Enterprises to rent from in the Portland area. Keep up the good work!

I’ve rented here several times and have always had a great experience. The staff is friendly and efficient. I’ve had to be picked up and dropped off by an agent before and that’s a great option. My most recent rental was end of June. My car needed some work and I had a wedding to attend in Salem so a rental was needed. They did not have the class car I reserved so they upgraded me to a Honda CRV… sweet!

This place is great! Friendly employees, nice clean cars and they even give you a ride if needed.

I couldn’t be more dissatisfied with my experience, I’ve got a quote online but when I came in to pick up a car they have tried to add every fee imaginable, the $ 10 per day unlimited miles fee, the $ 10 per day additional driver fee, the almost $ 40 per day insurance fee and in the end the $ 250 car detailing fee. Wow!!. So pretty much when you go online and get a quote you have to multiply it by 10 and that’s around how much you will end up getting charged. Also, the manager Molly was acting like her primary goal is to ruin your day as much as possible. Not coming back here.

Let’s face it… when you drive a 25 year old car, there may be times when you HAVE to rent a car. When you want to head out of town and ride in luxury, there may be times when you WANT to rent a car.
When you can rent a new car for $ 10/​day (some restrictions apply), this is the place to go. The people who work here genuinely seem to care about customer service. With one exception (thus the 4-​star rating), the employees have always been extremely polite, enthusiastic, and eager to help.
They even offer pickup and drop off service is you live nearby. Believe me, I’ve used that service many times. They continue to get my business several times a year.
My only caveat is to make your reservation online. For some reason the prices are slightly higher if you call or visit in person.

Very friendly greeting when I first checked about getting a four wheel drive and again when I came to pick up the SUV. I rented it from Costco, so got a little better deal and had no problem with going without their insurance. I came in a half hour after my pick up time and still had to wait for about 20 minutes while they cleaned up the vehicle from the previous rental. the previous renter brought it back filthy, and it was still somewhat dirty. They did ask if I wanted to have them run it through one more time but I was anxious to get on the road. I would have preferred something a little smaller, like the Jeep Grand Cherokee or Hyundai Santa Fe, but got a Yukon. Besides being bigger than we needed, the back storage area was filled up with the folded down third row seats. Not their issue I guess, but definitely cut into storage and made it tough reaching the items in front of those seats. The Yukon also didn’t have a owners manual in it so wasn’t totally sure about the 4 wheel drive function, but it worked it fine. Turning the vehicle in was quick and easy with the same total agreed upon at the beginning. I would definitely use them again next time I need to rent a vehicle. they were the best price on Costco also.

I needed a car while mine was in the shop nearby. Pickup and dropoff were easy, but the there was a long wait for the service vehicle to take me back to my my personal vehicle, just before closing time. I chose to walk the ²⁄₃ mile. So if you are needing a car while yours in for repairs, I recommend having someone follow you to give you a ride.

Recently rented a car to bridge my transportation needs until I bought another car. The Enterprise folks were great and flexible as I had to keep adding days and then drop the car at another location. Friendly, reasonable and helpful! I’ll be back!

I rented from the Gladstone Enterprise twice. The first time was okay. The second time, miserable. I was the first in and the floor manager ignored me upon entry. He helped five customers behind me, before I confronted him. He made some half apology and excuse,…“I’m-a-gonna-make-it-up-to-you” cheap car salesman pitch. After an hour waiting, he set me up in a GMC Yukon (which was nice) and asked if I wanted renter’s/collision… insurance. I said no, (because I’m using Visa and that will cover me) and drove off. After turning it back in, I saw that they charged me $ 209 for the collision/renter’s insurance. Frustrated, I called and got the same floor manager and he said he could not help me and pushed it off to his manager (who was not in that day). I doubled checked my paper work and saw where I signed «no» on all the lines regarding insurance. His manager did fix the issue the following day. This was more trouble than what I expected. I came away from this experience feeling pretty second rate with Enterprise.

great smiles and quick service, been using Enterprise for years and i find it so incredible that no matter what enterprise i go the service is always great, your treated well and with a smile.
Also took advantage of there drop off service at this office. There agents are always friendly talkative people. making the several min drive a pleasant one.

I rented a car from this location over the New Years holiday and I am very pleased with their customer service. I made the reservation a month in advance because I knew new years would get booked up pretty fast. When time came to pick up the rental car there was a mix up and the car I actually reserved (a large 4WD SUV) was given to someone else and they only had mini vans left and SUVs that were not large enough for 7 people. (I wasn’t being picky I needed the 4WD to go to the mountain for the day!) I would definately rate their customer service as excellent because of what happened next. They sincerely apologized for the mix up, lent us a mini van for the day and by 9am the next morning the SUV that I reserved was driven to my house and exchanged for the van. On top of that because of our troubles we got a discount on the entire weeks rental. I would definately rent a car from this enterprise in the future and gladly recommend them to anyone needing their services. Thanks again for everything!

Let me start off by saying that I love enterprise. I rent a car for 2 weeks at a time and do this twice a month. Safe to say that I rent a lot of cars from even more companies. I normally don’t have any problems as I do this so often I know what in expected. When I bring a car back I have never had to worry about how «clean» the car is. I just drop it off and that’s it, trash and all. This time I would drop it off at the Milwaukie branch. Bad idea. First of all the store smells bad. After waiting about 5 min a man came out and took the key to go check in the car. After 10 min he came back in and grabbed a lady and went back out to the car for another 5 min. When she came back in she said that the car was too dirty and it had been smoked in which is just silly as I don’t smoke. When I told her that she said, the car was too dirty and I would need to pay them for a professional detail. I told her the car comes back In the same condition every time. Frustrated I took the key back and called the store where I rented the car and told them what I was dealing with. He said to bring it back there and they will drive me home. I told him I didn’t have time and he offered to let me keep the car for another day at half the rate I had been paying. That was awesome! When I brought the car in (same condition) they checked it in and I asked if he smelled smoke and he said «not at all.» The bottom line is go to ANY other store but this one. Is this how you treat customers who rent this frequently? I will never feel comfortable going back. Wash your carpet sometime and your business won’t smell like the inside of a bum’s sleeping bag.

I had my car totaled and was at the auto body shop when they came to give me the rental. The rep from Enterprise waited patiently and was kind and respectful. We drove back to the Enterprise place that day and he loaned out to me a Nissan Altima, which was a really nice ride. Everyone there was friendly and empathetic to me about the accident. I was still in shock from the accident and in a great deal of pain, so having the rental car deal be such an easy experience was great. I did find a new used car in a week and so I left the rental car at the dealer, which Enterprise said that they would take care of as well. They were hassle free and great… at a time when I really needed that. So, yes I highly recommend them!

I have used Enterprise many times before and was always impressed. My parents needed a rental car for their vacation, so I helped them get one through the Milwaukie branch Enterprise. I reserved the car online and went to the branch to pick up the car. They were pretty busy, but understandable due to the great deals. We had many nice cars to choose from. Service was friendly and very helpful. We got out of there pretty quickly. We chose the car we wanted and they went on their way. Well, in the middle of Central Oregon the car broke down. The car only had 3000 miles on it but the engine light came on and they were stranded. My fiancé and I were just in front of them and were able to help them. The process to get a new car was a little time consuming but the customer service was great. They were able to get a new car and drive home.
I called the original branch to talk to them about our situation and they took care of me with no questions asked. I could not believe they were so friendly and accommodating.
I highly highly recommend Enterprise.