Your Florist

In a matter of months, one of my dearest friends not only moved into a brand new home, but also gave birth to her first child right before Mother’s Day. Multiple reasons to celebrate!
Since I was unable to congratulate her in person, I decided to hire two florists (both near her new home) to send flowers for New Baby and Mother’s Day.
After perusing online, I ordered the New Baby flowers from this shop — some simple lilies and a cute, pink and white, stuffed puppy dog.
The following morning, I received a call from one of the shop staff. In her minimally broken English, she reported they did not have the pink and white puppy in stock, and called to give me options.
Options? Ok, cool.
She offered to send me pictures of the stuffed animals they did have in stock, to forego the animal and make the arrangement larger, or to simply refund that portion of the sale altogether.
Huh. Super cool!
I opted for pictures of the animals they did have, and she politely asked if I would prefer the photos in picture messaging to my phone, or by email. (More brownie points.)
Moments later, I received multiple photos to my phone, and quickly selected another stuffed animal to send.
Yep, it gets even better…
She texted back to advise the stuffed animal I chose was a little cheaper than the original I had already paid for, then offered to either credit my card the difference (just a few dollars), or to add more lilies to the arrangement.
Um, WOW! Who DOES that anymore?!?
I gave the go ahead to add more blooms to compensate.
My friend later raved how beautiful the lilies were, and actually liked that I had not sent yet another pink something. WIN!