U-Haul Moving & Storage of Fifth Ward

The place was clean yet under staffed. The lack of customer service was frustrating. Expect to wait.
The van we rented was clean and fairly new. Only issue we had was with the rubber mat by the back doors, it was curled and became a tripping hazard.

This place sucked until I encountered john. With an h. He was super helpful with my trailer. Never forget.

Was charged for another months rent after moving out. Several attempts were made to contact the manager, Patrick, who never bothered returning any of my calls. I’m out $ 105.00. Upsetting, seeing as I’ve been a loyal customer to them for almost three years.

Used their trailer hitch install service. We needed a trailer hitch installed on our 2014 Ford Edge in order to attach a bike rack. The dealership wanted over $ 600. Someone told me UHaul does it for much cheaper and they were right.
Quote Process: When I first called to get information, Adrian was very helpful and walked me through the process and emailed me a confirmation estimate when we were through. I talked to my husband about it and we decided to go ahead and set it up. So, I called back the next day and Adrian wasn’t around, and our estimate wasn’t on file. I spoke to two somewhat rude people who were kind of clueless about what to do since they couldn’t find it in the system. I said I would call back later because I just didn’t have time to go through the whole quoting process again, I wanted to quickly set up the install. Ultimately my husband called back and got it all sorted out. We were able to get the part and set up the install within a week.
Pricing: The quote was about $ 215, but there was an online code for $ 10 off so we ended up buying online and then calling to set up the appointment. There was no way for the staff to use the online code for a discount over the phone. Yet another step to save a few bucks but worth it to me.
Staff: When I went to drop off and pick up everyone was very friendly. Little to no wait time.
Work: Very pleased with the hitch, and it was installed more quickly than I thought. I was worried that it might be kind of a hack– and cut through the bumper or that there would be orange UHaul stickers all over it. Not the case. It looked very professional and we were able to attach a bike rack just like we wanted.
Overall: Spotty customer service but great work. Pretty cool space if you have a chance to go in, ask them about the décor :)

I surprisingly had a great experience renting a U-​Haul from this location over the weekend. My last U-​Haul experiences have been a little questionable.
While I was moving only a few blocks, it was a far enough distance that I still needed a U-​Haul for several large furniture items. Last Thursday, I scheduled (online) a pick-​up for Saturday morning at 7am (right when they open). Since we were on a time crunch, we only scheduled the truck for the 4-​hour window, crossing our fingers we could get everything done!
We arrived around 6:55am on Saturday morning and were able to walk right in, signed some papers, put our deposit down, and got the vehicle all within 5 minutes. Considering my boyfriend’s last U-​Haul experience (not at this location) where he had to wait 30 minutes (after his morning reservation time) before someone came to open the store, we were both surprised.
I followed all the directions (no damages, swept out the back, refilled the gas), and when it came time to return the vehicle, I was in and out within 5 minutes again. Both employees I had interactions with were knowledgeable, efficient, and friendly.
I would recommend this location to anyone looking for a quick and easy U-​Haul experience. It will make your moving day a little less painful :)

So unfortunately I’ve needed to use a rental truck for three different times in the last two months (not always moving, but picking up larger items, too). I hate moving, but these guys make it easy to rent a truck.
One, the space is clean, well lit and well organized. I appreciate that, it makes everything easier to find.
Two: the service is super helpful and knowledgable about their products and services. They also are hilarious and make the whole renting a truck part hassle free.
Id recommend these guys, hands down.

Do not keep your belongings here for no other reason than the facility, which is at least four stories and has probably hundreds of units, has ONE elevator for the whole facility. It went down June 1 (a big moving day, obviously), and dozens of people were unable to move in or out. We had scheduled movers for the afternoon after we took our stuff out of storage and lost them because the elevator took so long to fix and we had to take off work to finish the move.
The staff, after initially grumbling and complaining to me because a customer broke the thing, actually did the right thing and refunded my last month (of which I stayed a whopping four days), the manager was nowhere on site.
That’s what really irks me. This is the kind of major problem that requires a manager on site to apologize and fix the situation or offer some kind of assistance or bonus for the customers whose moving plans were ruined. Leaving your staff in the lurch to deal with angry customers all day when the facility’s poor design is the real flaw here is just bad leadership and bad management. Don’t give this guy your money.

We needed a cargo van to rescue some antique furniture as my father-​in-​law prepares to move out of the family home (for three generations it’s pretty sad). First, there was the Goldilocks’ problem, a cargo van really too big, but a standard pick up, too small, for what we had to pick up. The cargo vans from the few car rental agencies around here that have them, don’t have rubber mats on the cargo area floor, so our antique dining room chairs would have slid all over, and we had some other odds and ends (odd odds and ends at that), so the rubber mat on the cargo floor for these U-​Hall Fords are a big plus. I can’t believe how little these vans have changed since the 1980s, the last time I drove these for a living. Anyway, we easily made the reservations online, and then had t0 postpone two weeks in a row, because of snowstorms. Canceling and rescheduling with 24 hours notice is also easy online, and the third time, again bringing back the Goldilocks theme, finally worked out. Unlike too many car rental places, they aren’t hard sell about their additional insurance, you may or may not need it, call your credit card to find out for sure (my Mastercard did not cover cargo van rental, but one of my Visas did). Use Googlemaps before you rent to know precise mileage. The young lady at check in was pleasant, competent, endured my annoying sense of humor, and didn’t spew corporate script at us, it was pleasant and efficient. The free coffee was a welcome sight at 7 a.m. when the Chief of Staff insisted this adventure begin. The vehicle was in pretty good condition, though there was a bit of a leak in the windshield seal at top, which wouldn’t be noticeable except in the arctic weather we drove back through. To return, we were easily able to drop off after hours, all in all it was … just right.

Wonderful, helpful staff, fair prices, great location.

The pluses:
+ This really is the cleanest storage facility I’ve ever used. It seems like any weekday I stop in, someone is in the main storage area doing some kind of cleaning, especially mopping.
+ It’s very well-​lit, locker doors run smoothly (no sticking).
+ There is a covered loading dock, and carts (standard hand trucks, and mattress specific) freely available for use.
+ The store has pretty much all necessary moving & storing supplies, and of course there are trucks and trailers on-​site.
The negatives:
— They advertise 24 access. When you call to ask about 24 hour access, they say «Oh yeah, that’s no problem, you have an entry card.» They wait until you get there to purchase your storage locker, and then they hit you with it… extended access and/​or 24 hour access costs extra. 24 hour access is an extra $ 10/​month.
— The loading dock is only available during regular business hours. After business hours you have to enter thru a security door on 1^st St, and the street parking there isn’t that great when construction is going on.
— Often times the access card won’t let you access the security door after hours. So that 24 hour access you’re paying for… you can’t get.
— Some of the parking slots in the loading dock have been blocked by large crates that block entire parking bays, which is limiting during busy days a/​o times of the day.
It’s convenient when I need a small short term storage between homes. But it would be a lot more convenient if you could actually get in ²⁴⁄₇ when you’re paying for ²⁴⁄₇ access.