Monro Muffler Brake & Service

Run. Fast. Anywhere but here. My husband decided it was a good idea to take his 2004 Mitsubishi Endeavor here when it was making a weird noise. Made an appointment for the next day (Saturday). Arrived, and they had no idea why he was there. He explained, again, and was told it’d be about an hour. An hour and a half later, no call. So he calls and they say «your oil change is done, did you know your engine is making a weird noise?». Annoying. Well, turns out after many calls back and forth with the mechanics who don’t listen that it needs a new timing belt. And they could get it done by close of business. Well, at close of business its not done. And won’t be until Monday. Which turned into Monday night. $ 900 later, we get our truck back. Two weeks later, the timing belt snaps. And Monro acts like they’ve done nothing wrong. Well, I had to pay a reputable mechanic to fix the car, plus have them give a statement it was shoddy workmanship by Monro, and I get to go after them for the damages. Yes, we should have gone somewhere else, but we desperately needed the truck the Sunday after we first took it in (ironic it wasn’t done on time) and most places aren’t open on Saturday. Lesson learned. Please, learn from my mistake.

Here is my review for the 9.99 oil change
Walked in asked for the 9.99 oil change, the guy said your car need the special synthetic oil, not the 9.99 oil. It cost 80+ dollars. Walked out, called Firestone and give them the car model number, they said its 19.99 for the oil change. Walked right back in and cancelled the appointment. Take it for what it’s worth.

Called to ask if I needed an appointment for an emissions test, person on the phone was friendly and got me scheduled for the same day. I walked up to the front desk and was greeted right away. I was a bit early so I handed over my keys and waited. The test was completed very quickly and the gentleman pulled my car up front. He came back in to hand me my paperwork and keys and told me I was all set to go! Very thankful for a quick and painless procedure.

Oil & filter change special going on right now with tire rotation and brake inspection for $ 14.99 plus shop fees so less than $ 21.00 when its all said and done. Cant beat that, plus they usually have it sone within an hour.

These fools are horrible. I’ve tried to give them a chance cuz they r the closest place to my house but they just can’t help but be bad. First time was oil change with tire rotation. I brought it in on last appointment of the day and we left car for them to do service. Came back and I could tell tires hadn’t been rotated. So the next day I called and the store manager assured me he had done them himself. A few days later I needed to work on brakes and the tires were still crusted onto hubs. Wouldn’t have been if tires had been rotated.
A few months later bought tires on Internet and this place was closest install. My wife took car and then next week I took it back because they hadn’t balanced the tires correctly. They were pretty far off too on 3 of the tires!
Today I decided to suck it up to get emissions test. I figured at least they could do that right because just plugging it in. Got into the office where a tech was working on computer. Took him a full 2 minutes to even acknowledge me. No greeting, no hi how are you. These guys fail in so many ways. No customer service, inept techs, and poor work completion. Stay away!
Update.. After posting this review corporate customer service has asked me to contact them. Quite frankly after this final update of review I no longer have time or energy to waste on this company, so thank you for the invitation corporate but no thank you.