Milwaukee PC

I was having a problem that seemed to be related to software installed on my Milwaukee PC machine. Brendon said to bring it in and he’d look at it. He uninstalled and then re-​installed it right at the counter while I waited. Good helpful, service!

This company definitely lacks in customer service. My parents bought a custom built computer with an extended warranty 4 months ago and ran into some issues last week with it shutting down and restarting continuously. My mom took time off from work to take it in and hopefully get it repaired before Christmas. She explained everything she tried and what was going on and the man (using that term loosely) told her it sounded like a software issue and wrote on the work form «won’t boot up, call customer» What a shame my mom wasted so much explanation, to just have to explain it all again when they call.
Then my mom was told to sign 2 forms that were hard to read on the pinpad and the «kid» (a much better term) just told her to «hit agree.» She asked what she just agreed to now twice and his comment back was «You just gave us your first born, although you are pretty old to just be having kids. So maybe you have a son that is looking for a job here?» My mom stared at the «kid» and wondered if that really just happened. She let the «kid» know that her son is a mechanical engineer with better manners. He didn’t have anything to say back. (To clarify, my mom is in her early 50s and works with computers everyday as she runs the computers in the middle school at the school she teaches at. So we aren’t talking about someone that just came in and said «it doesn’t work — fix it»)
So an entire week went by with no call about the computer and my mom finally pushed them yesterday to get something going on it. They said it was a software issue that isn’t covered under the warranty and they would get it done but my mom would have to reload all her software herself then. She spoke to managers and supervisors and explained again that she came to them to purchase a computer because of the customization etc. She said that she didn’t want to get back less of a computer than she started with and told them they can spend the time reinstalling all the programs that were removed seeing as she is already paying them to fix it.
So they now will have the computer through Monday and she prays that the computer is going to function normally again. After talking to numerous managers about the «kid’s» attitude with her, she was informed that they were all reprimanded for their customer service and in a mumbled sentence «it shouldn’t ever happen again.»
Definitely not getting what my mom paid for for her computer and because of their lack of customer service skills when someone is spending over a grand at the store, I would not recommend anyone using them.