Maynards Auto Service

doesn’t get any better than Kevin and the gang at Maynards. Always honest dependable and quick to respond.

I had my air conditioning fixed at maynards. They did an excellent job. But the best part of this place… Free loaner cars!!! Which is something you just don’t see anymore. You must have your own car insurance and bring it back with as much gas as it had when you took it. But otherwise totally FREE! Just remember to be realistic and patient, they only have a couple cars. If they are out you will need to wait for one to come available or rent a car. Dealt with Kevin who is a great guy. Will definitely continue to be a customer and recommend them to everyone i know.

After getting shafted by another auto repair shop, I took my car to Maynard’s on the recommendation of a close friend.
The service was incredible. Kevin, the owner, kept me constantly up-​to-​date on the status of my car and followed up with various pricing options. He was terrific at explaining what was wrong with the car in non-​technical, plain English.
It was like nothing else I’ve experienced with other shops.
My car has worked perfectly since picking it up. Maynards is now the only shop I’ll use.

I had a hitch put on my car at Bill Maynard’s. The staff was very friendly and professional. My boyfriend and I dropped my car off, walked to Webb’s across the street for breakfast and an hour later my car was ready to go! Quick and easy, my experience was great!

I would never recommend Bill Maynard’s auto repair.
The mound of problems I have had to deal with has been astounding but I will let you judge:
–Beginning of the summer May (remember May) my car shorts out, I figure lets choose a place by my house. I look at 2 places, one being Bill Maynard’s. I look and see their shop size and think, like any normal human would, that you can trust the clean cut look of the outside and service bays are neat…
Well I will admit this has been my worst choice in any business.
–I towed my car in and left my car to be serviced. I called the first day to check in and they said a week will go by and then they will have a technician check it. I figure, ok reasonable.
–I call a 2 weeks later asking if they had a chance to look at it, «No, we have to have our special technician come in and check it out, he just went on vacation» so I ask when I can call back, they say about another week and a half.
(vacation as I have come to learn means, in the service industry, about the same as «not going to do it», but I didn’t know this at the time)
— I call again to follow up and now we have had some summer rain and my windows are taped because the power short caught my windows 2 inches down. They have the brass ones to tell me that now the issue is they are backlogged, it will be 1 month before they can check it out.
–Smelling a problem I go into the shop and talk to Kevin Conrale, the service manager and apparently the owner’s son. I figure this must be a man who has his head on straight on how to run a successful business right? Wrong. He informs me there is no way possible, despite me waiting a month and a half already, to fix my car ahead of this new 1 month deadline. I go why? He replies «because we have fleet contracts from winter we are working on, we don’t have the time for regular people right now. These contracts are something we have to do now due to the terms.» I go, ok ok so how long? «He says, to be honest I can’t guarantee I can look at your car before the end of summer but I will let you know when we can get it in»
— This was simply not true. He had fixed my other auto 2 weeks prior to this incident in 48 hours… No problems with that repair so I puzzling myself now in July why this is a mess. For some reason I walked away just thinking me asking him would help fix this so I don’t have to throw down for a tow out of there, I’m an average Joe with no real cash here.
— I roll in in August now and I have a talk with Kevin again, and I go, «Please tell me what is going on, what is the deal, why can’t you guys just do what you said you could do in may?» and he goes «Well the issue is your note» I go what? he sits there and begins to spill how because I wrote a note asking them to let me know when they would be taking the car for any testing off site (because its an limited insurance plan sports car) that they were insulted I would request a phone call just so I can deal with proper insurance for road tests. I proceeded to mention how on the note itself and now me telling him, my car had been taken for a joy ride at a previous shop and stolen and my insurance is not meant for any extensive off site work/​driving. That’s all.
The point: He had the audacity to tell me he intentionally blocked all service on my car, let it sit in the rain (which caused water damaged and seam splitting on my leather) and lied because he himself and his shop manager thought my request was outrageous… Rather then grow the pair to tell me this, they intentionally messed with me. When I asked if this was ever going to get done, he looked at me and I will never forget it… He laughs right in my face and says «Get the hell out of my shop and take that car with you…» He gave me my keys back in the same envelope I dropped them off in *still sealed* he never opened my car door once to try anything…
I was shocked, dismayed, and appalled. I took the car to Rosen Nissan down the way in the same city, took them one service day to repair the electrical now in late August.
I complained to the BBB and they said because I had moved there is nothing they could do and closed my complaint and still give these people an A+ rating… the BBB obviously is on the side of the businessman and not the consumer unless I file lawsuits… I was told had I done legal action then they would have done more… what a joke.
Make this right, Bill Maynards you have my # already, call.