John Amato Hyundai Superstore

I had an appointment to look at 2 cars that were on their website. I came in for my appointment and they didn’t have either car. One was actually sold and the other was not on site.
Needless to say communication is obviously an issue here. I would have appreciated a call to tell me the cars were not available before making the 30 minute drive there.
The salesman was annoying. when i told him that I’m not in a hurry… he said well I am… jokingly.
I will not be back.
Update: I told them i wouldn’t be back. Now they are emailing me, texting me, and calling me. Talk about pushy salesman. I never gave them my email address. I’m very dissatisfied with their lack of respect for customers and their disorganization. If I can’t even look at a vehicle when I have an appointment.. what would happen if I actually tried to purchase one?

I am currently literally losing sleep due to the fact that the car we purchased is still having brake issues, despite the fact that we were promised they’d be resolved by the time we took delivery. It was the first thing I noticed while test driving it and the first concern I expressed upon returning from the test drive. Frankly I’m surprised it ever made it on the lot for sale the way it is since the brakes don’t engage anywhere near when you think they will due to excess pedal travel. My first reaction was thinking the brakes needed to be bled since they felt so spongy, but I know there are other possibilities as well related to the calipers. Apparently the service tech inspected the brakes and found no issues but I’m beginning to think he didn’t even take it for a test drive to find out why there were issues reported. Bottom line is we came in Saturday with hopes of taking home a new vehicle. Instead we were told we’d have to come back Monday. Monday we were told we’d have to come in Tuesday instead. I called Tuesday while the service techs were still there just in case there was an issue. The salesman assured me it was good to go. When we arrived there was no change in the brakes. We decided to take it home and give it a chance. (25 miles one way) after which we determined it just isn’t safe. It’s not satisfactory for a car that’s supposed to have undergone safety inspection. We’re taking it to have the brake pedal travel inspected by another dealer tomorrow so we have a second opinion, but there’s no way we should have to be paying money out of pocket for something that should have been handled before it ever hit the lot. I’m stressed out to the point of not sleeping because now I’m worried I’m only going to run into more issues with getting this resolved. By the next time I drop this thing off, I’ll have driven 150 in my truck to get my girlfriend there. And to top it off, then she’ll be without a car for the 3^rd time since we purchased it Saturday. Please assure me this will be handled. I’ve never been so frustrated after purchasing a car.

There was a recall on the passenger side air bags in my vehicle. I called them to make a service appointment and the rude lady on the phone told me that it didn’t cover my vehicle. Well, I knew better so I went ahead and made an appointment anyway to come in later the same day.
I got there and stood idly for about 10 minutes as employees milled around me promising someone would help me soon. A woman filled out my paperwork and told me John would be looking at it. I went into the waiting room and was called out by John in about 15 minutes.
John went into a long explanation about how the recall was for the passenger side only, and my drivers side seatbelt mechanism was broken (strange, I’ve never had an issue with it before) and that’s why my airbag alert kept coming on on my dashboard (strange again, I’ve never seen it come on). I told him that I’d never had any issues with drivers side or any alerts, but my complaint was that the passenger side air bag OFF sign was constantly lit up whether or not there was a passenger.
He told me to sit back down in the waiting room. About 5 minutes later he calls me out to my car to look at it, IT’S NOT EVEN MY CAR!
Finally he admits that the sensor is indeed blown and they’ll have to send in the passenger side cushions. He says he hopes I won’t be driving with passengers for a while. I asked him to clarify… he was ready to send me out driving this car with no passenger seat and no right side airbags! I insisted on a rental car (as the recall notice stated came free with the fix) and he obliged.
Once in the rental I noticed that the gas is only at ¼ tank, the washer fluid is empty (seems like a luxury, but with slushy weather it truly is a safety hazard), and filthy interior. This is a 2015 rental with just over 1,000 miles on it… how is it so gross already?!?
I called back to clarify that there was little gas in it and insisted it is noted so that I am not charged the hefty $ 6.00 a gallon when I return it at ¼ tank. They were snooty with me then too. He even said my keys were «in use» when I asked for them to get my house key and office fob… so I guess what I’m saying is… anybody got a couch I can crash on for a couple days?
Not returning.

I bought a new car here about a month ago. Though I got the car I wanted, it was a terrible experience. I know they’ve been around for a while, but it certainly seemed like they’d never sold a car before.
— I called before showing up for a test drive to see if I should schedule an appointment. I didn’t have all day to stand around and wait for a dealer to be available, so I thought I’d be smart and plan ahead. The woman who answered the phone said she didn’t know if I could do that, nor did she offer to find out. When I asked her, «does it seem busy right now or if I get there in 15 minutes do you think someone will be able to help me?» she said, «I don’t know. I’m sitting in an office and can’t see the floor.» Not awesome service, though certainly a sign of what was to come.
— When I showed up to test drive the car I had in mind, the dealer could not locate it on the lot. I’ve never worked at a dealership, but I saw the movie Fargo and I thought car dealers took inventory management pretty seriously. I guess not.
— When they finally found the car I wanted to test drive, it didn’t have any gas in it so I had to wait for them to run it out and fill it up. This just seems like such a huge failing. Why would you not have gas in the cars people are going to be driving?
— The proposal they wrote up for me was not even for the right car. Had I not been paying attention I would have ended up with a manual turbo instead of the automatic flex.
— I came back two days later to purchase the car, armed with all of the necessary information from my bank through whom I was going to finance it (way better rate than offered at the dealer.) The finance manager (Cody) could not figure out how to work with my bank. (Truthfully, I imagine he could have if he wanted to he just wanted me to finance through them so they’d get more profit.) Because he could not figure out how to do his job, I ended up writing a check for the full purchase price of the car. After I handed him a check he said, «you’re all set.» I sat there for a few seconds, stunned that there was no «thank you» but finally said nothing and got up and walked away.
— When I walked back out to the dealer’s desk to get the keys there were 2 women at the desk serving employees what appeared to be homemade food from tupperware containers. One of them served the food while the other collected the money. I had to wait for them to finish their lunch business before I could finish mine.
— Sitting again at the dealer’s desk reviewing the car’s features and whatnot, someone walked behind me scattering F bombs like a flower girl scatters rose petals at a wedding. I was so uncomfortable I did not look behind me to see what was going on. The dealer said, «sorry about that» but did not seem alarmed.
— The dealer then wanted to show me the service department should I ever need it. The waiting room was teeming with people. There were maybe 12 chairs but at least 30 people in there. Needless to say, I will not be having my car serviced there.
They did honor my TrueCar estimate, which is the only reason I went there instead of another dealer to begin with, but that is not enough for an extra star. It was a truly horrible experience.

DO NOT DO BUSINESS WITH AMATO AUTOMOTIVE GROUP!!!
RUDE. DISHONEST. CONTRADICTORY. INSULTING. These are not only adjectives that represent the GM (jr) at Amato Hyundai Mazda but, are accurate in their use of describing the service manager (mike) as well. Hyundais are cheap, but have a long warranty. However, the warranty is fairly useless if the dealership refuses to do the work. The Service Manager made up anything he could think of to get out of doing the work. I was told that I should have been performing maintenance that is NOT outlined in the owners manual or on Direct Hit as part of routine service. Before I continue I should point out that all routine maintenance and inspections have been performed and there is documentation to support this. Based on service suggestions completely made up on the spot by mike, and that any reputable mechanic would tell you is just plain BS, I was informed the work would not be performed.
Jr, the GM, basically said that even though I bought the car from his dealership, because I chose not use his (inconvenient and unprofessional) service department for oil changes and ect., that I shouldn’t expect them to fix my car. While this was going on, without my knowledge, the sales manager was on the phone with my wife saying, «I’m sorry you’re having troubles with our service department. How’s about I get you in a new car instead?» Really?! Pretty much all dealerships are a bunch sleazy snakes, but this place takes the cake. To avoid what I went through I urge you DO NOT DO ANY BUSINESS WITH AMATO AUTOMOTIVE GROUP!!!

I am on my second Mazda. When it comes to the brand itself, you can’t beat the gas mileage and the overall build of their vehicles. When you are consistent with maintenance, a Mazda will last many years. The price point is also exceptional when you are comparing mid-​range sedans.
Staff: The nicest people I have ever met. Sales crew in the Mazda building are friendly, and listen to your concerns (Ade was my sales person this time). Auto techs are highly knowledgable, and I have always received outstanding service from them. Free Wifi in the waiting room, coffee, and water.
If you are in the market for a reasonably priced car, take a look at their Mazda selection and go for a test drive!