Holiday Inn Milwaukee Riverfront

Confused by the low reviews. This hotel was the perfect hotel for us — we were in town for a concert at the Rave, and an Über ride to the venue was about $ 13. It was nice to avoid the «downtown» Milwaukee hotel prices and stay here and save a buck or two.
I felt safe in the parking lot and at the hotel. The rooms were clean and comfortable.
I wasn’t crazy about the fact that breakfast was an extra charge, but that seems to be the norm at most Holidays Inns these days. We ate at Dunkin Donuts on the way out of town and saved $ 30! Joke’s on them.
Yes, they did hold $ 50 on my card for incidentals, but it was a pending charge and that disappeared within a couple days. A bit annoying but not a big deal. Check out was easy — as I had already paid on Expedia.
If in Milwaukee again, I’d consider staying here.

The rooms are nice. For the most part the staff is friendly. If you’re simply staying the night and nothing more, it’s a nice hotel.
If you’re planning a large event and would like to use their shuttle services, DO NOT BELIEVE THEM when they say everything will be «taken care of.»
My wife called several times over the course of several months and was told by different people that a shuttle would take our guests to our reception hall. Many of our guests booked rooms here SOLELY for this reason.
When we checked in just before the reception, the staff informed us that there was nothing written down about the shuttle service. One of them did manage to schedule a shuttle to get us where we needed to go, but they told us we were on our own for the way back. I ended up having to have a fleet of Ubers get everyone back to the hotel.
If you happen to book something here where shuttle services are needed, insist on getting it in writing. Otherwise, even on your wedding day, you’ll likely be out of luck.

The rooms are pretty standard for a Holiday Inn. What is not standard is not having a continental breakfast. Usually I pick a Holiday Inn over other brands because they offer additional amenities. This one doesn’t and it’s kinda expensive for a Holiday Inn. I won’t stay here again.

Best hotel! The staff is always pleasant and helpful and the rooms are beautiful. Great location, close to the mall and freeway.

This is a very nice holiday inn. Must be newly renovated or brand new.. Rooms are nice and comfy.. Check in was efficient and friendly. However, the bartenders are rude which will make me not visit this property again. I travel a lot and rarely leave the hotel when returning from work. On 3 occasions the tall young white kid waited on me and he was a complete ass… he should not be representing IHG or burger king actually

They have a small laundry room which is awesome (and rare) if you need it. The housekeeping forgot many things on both days to replenish, like coffee and towels. The whole place seemed new and unpolished. The people seemed friendly but didn’t serve us very well.

Do not reserve rooms at this location. The staff is inadequate and not capable of accomodating the genral public. Read the other reviews they willl charge you for services never used and management is unresponsive. Customer service doesn’t exist, I would suggest the staff and management here needs to be retrained and coached on dealing with common travelers.

Worst holiday inn (including holiday inn express) Ive ever stayed at. I’m writing this from my room at 10:30 at night and there’s bass-​heavy music coming from some common area of the hotel. My throat hurts so I tried to get some ice for my cup and all the Ice machines were broken except the one on the 4^th floor. I tried 2 before I tried that one. Then when I got back to my room our 2 keycards were deactivated and my SO had to go down and ask them to reset them. The cable stopped working the second night we were there for awhile… maybe because it was lightly drizzling outside? The bathroom is tiny and there is no fan so it gets steamy very quick. We looked at the pool and it looked disgusting… all cloudy and some black things floating in it. No fridge or microwave in our room that we were «upgraded» to and it was a «river facing» room which really meant it was just directly above the patio by the river where people stayed out late to drink and be loud. Very disappointed in this holiday inn.

This hotel has gone through almost a complete remodel. The rooms, to me, were top of the line. Very clean. Even had a fridge and microwave– bonus!
The first floor is still going through a remodel so there’s still some noise going on. Construction workers were working pretty late. I couldn’t hear any noise from the 3^rd floor but a coworker of mine did from the 2^nd floor. Fitness center wasn’t open either. ;(bummer…

Nice remodel job but the front desk can’t get it together. You’ll spend a night there and a month trying to straighten out the billing. Currently waiting for over $ 1500 of credits due to double billings of rooms and meals for a business group. We will return to the nearby hotel we’ve used for years — not as nice cosmetically, but I’ve never had to spend anytime dealing with overcharges. I’ve heard the food is good for regular meals — we had a group of 20 and it was less than mediocre. Won’t do that, again, either.
Too bad — could be a nice place.

Don’t go there… They held $ 50 on my debit card., said it was for «incidentals» ok… (it’s not optional, they just take it!) Then, I spent $ 39.00 for breakfast, they took it off my debit card instead of from the $ 50 that was held??? Then, what’s the point of holding the $ 50???
The next day, I checked out, went home and at 3:30am in the morning, I get a text from my account that they charged me an additional $ 50 hold charge???
Jeff at the front desk told me that it was an «accidental charge» he was unapologetic and told me that it would take 4 days to be posted back to my account.