Griffin’s Hub Chrysler Jeep Dodge

AVOID AT ALL COST! TOM ENTERS SHOULD BE FIRED!!!
He could have turned a simple issue into major win and get 3 more additional vehicle sales from me but instead the Sales Manager Tom Enters told me to «F Myself» over $ 1,000. I can’t believe this guy has a job, I plan on reporting them to the DMV to investigate them further for fraud, here’s what happen. I purchased a brand new Dodge Van for my business there from Antonio Greer (Planned buying 3 more, which i did from another dealer later), very nice guy. I then purchased over $ 4,000 of upgraded extended insurance products from the F&I Manager «Mike» another very nice guy. I signed all the papers and got home and then realized that the terms we verbally agreed to was different in the paperwork. Instead the paperwork was $ 2,000 more than the agreed to terms, then not only did they stack the invoice on me with an additional $ 2,000 after I left the building I get a call from Mike telling me they «forgot» to collect an additional $ 500 cash from me after they delivered the vehicle and wanted permission to charge my card. I said absolutely not in fact they over charged by $ 2,000 in my loan and I politely requested they fix it. He told me he couldn’t fix over the phone and I would need to come down there in person but in the mean time he wanted my permission to charge the $ 500 because he said they he «would be fired» and they would «take it out of his pay» because it was «his mistake» if I didn’t approve this extra money. I told him I would do not do this at all and I would come down the next day to see about correcting the $ 2,000 extra charges. When I arrived there the next day Mike was not available so I asked to talk to his manager, a man by the name of Al Koehler came over and said he was the manager and asked if he could help me. I said yes there was a mistake on this invoice as they where going to match competitors price and over charged me by $ 2,000. I said even called before hand and confirmed this was not an issue before I did the deal. Al told me that «he was the one that spoke to me and his boss approved it, he said he remembered me». At this point the conversation was still very good and I felt good about the entire transaction. So I told All I said. «Look I said you guys screwed up and charged me $ 2,000 more plus you charged my credit card $ 500 without my approval so really if you did the right thing it would be to refund me the $ 2,500. However I am at fault since i did not catch this mistake on the papers till I walked out the door. I said I should have been more careful reading the contract but everyone was smiling distracting me being nice so I didn’t really think much of it until I left and started reading it. Since I didn’t notice it right away I’ll meet you half way and agree to just have you give me half of what you said you would do which is $ 1250 refund instead of the full $ 2500 because I didn’t catch it.» So I thought I was being more than fair because really they took me for $ 2500 by misleading me, but up to this point I thought it was just an honest mistake and not done on purpose. So I was trying to be fair. He said. «I think that’s fair and not that big of a deal let me see what I can do, I’ll go ask my boss». He walks out of the room and in walks this Tom Enters SOB. He walks in the room hands me my keys. and says. «the van is yours, you signed it good bye» I kid you not that was my first interaction with this guy. Honestly I almost lost it on this guy to be treated like that and not even speak to me like human being. So then I yelled at him and was like. «I can walk out of this place and feel somewhat ok for $ 1250 refund or you can just return the $ 4,000 in extended warranty products I bought and if you won’t do that you can take the whole van back but do not speak to me like that». He then drops the keys on the counter and says. «you you signed it good bye» and walked out of the room. I said Tom if your going to treat me like that I’ll just contact my law firm and have them come down here and make you return whole transaction. He said. «Good Luck, in the state of Wisconsin when you sign the papers you get what you sign so bring it, then walked out of the room». I was so upset I honestly was to the point of getting in a physical altercation with this man, I walked over to this desk and took a picture of him so I could remember who he was you can see it below. Honestly I probably would have if it was not for Antonio who came over and asked that I relax and step outside to talk to him instead. So I walked out with Antonio and spoke to him in the parking lot, which truthfully resulted in mostly me yelling about Tom at poor Anthony. I called my law firm they confirmed Tom was right so we filed reports with the DMV. It’s not about the money, Tom Enters New Car Sales Manager at Griffin Hub SHOULD BE TERMINATED!

Was told an hour but was 2hours and a car wash… No car wash. But hell they did change my oil. Maybe next oil change they will wash it twice

This place really lacks in Customer Service!
I took my car in to see why the Check Engine light came on. They couldn’t tell me on the spot what the code was, so I had to wait all day.
After waiting most of the day, I received a phone call from Enterprise telling me I was going to need a rental. Enterprise called me BEFORE the dealership. I didn’t even know what was wrong with my car. Looks like we had some communication failure on the Dealer’s end.
I called the dealership multiple times to speak with Marcus, but every time I called, he was busy with customers. So I went back to the dealer to speak with him. Marcus then proceeded to tell me that my car should not be on the road and needs to get fixed. That was fine with me, but I still wasn’t told what was wrong with my car. He thought someone already explained to me what was the issue. Nope! I told him I had not received one phone call from anyone, all day. Marcus then tells me that I was called multiple times and that my voice mail was not set up. I had him call my cell phone on the spot, well, the phone call went through. My voice mail has been good to go since I was in the 3^rd grade.
The only good thing about this was that Marcus kept me in the loop about once a week (I didn’t want to be bothered while I was on vacation). It took about 3 weeks to receive the part and get my car fixed.
I then fly back home and go straight to the dealership to pick up my car. After signing the paperwork to release my car, I was handed the keys and told to have a nice day. Seriously? I have to go look for my own car? Luckily I used the Panic button to find my car. After finding my car, I see that it was out here for 3 weeks accumulating dirt. They didn’t even bother giving me my bar back in the condition I left it in. The least that could’ve been done was put some spit-​shine.
At least they left me some Famous Amos cookies, or else I would rate them lower. I won’t be coming back to this dealership for any services.

If you are a senior citizen or disabled, stay away. The sales staff is unethical and uncaring. Look out, they will take advantage of you and your family. The government needs to investigate they guys for elder abuse.

Great place. I originally went to Griffin Ford and was working with Frank, but I decided that I wanted a minivan, so he suggested looking at Griffin’s Hub. Frank was able to come with and made the sale — it was really nice being able to stay with the same salesperson.
I feel like I got a great deal on my minivan and it was the first time that I bought a car and actually enjoyed it!

I’ve had my vehicle serviced here three times before and each time they asked if I wanted a wash, which I said yes, I come to pick the car up and it wasn’t washed. This last time I dropped it off for an oil change/​tire rotation and my family nearly died. Drove the car for a short period and the left rear wheel came off. The garage it was towed to said all four wheels were loose. My family nearly died because of this place. I would never recommend servicing any vehicle there.

They act like they are helping you but they are screwing you! It’s a joke! Nothing to compliment about this place. Definitely can give you negative things about this dealership and company.

I bought my car here and found out my uncle works here, which was kinda crazy. This doesn’t affect my review, however, so I’m not sure why I’m mentioning that.
Anyway, bought a used Chrysler at a VERY good price (it was great before the family discount, even) with low mileage and fairly new to me (2007).
There was a safety recall months later and I had to take it in to get checked out at the service place. I pulled into the body shop accidentally (yes, dumb young blond not knowing what she’s doing) and the receptionist, which probably has to deal with this mistake a lot, was VERY polite at telling me where to go.
I had an appointment at 9AM for an oil change and safety inspection. It took an hour but after free coffee and donuts and watching TV in the surprisingly not bad waiting «room» (it’s off to the side of the showroom), it was fine.
The price I paid for everything was less than the posted price, which also compares their prices to other places like Mida and Firestone, and the guy that «took care of me» was very friendly.
Overall, they do a great job here and that’s why they don’t need to put advertisements on TV (seriously, when’s the last time you saw a commercial for Griffins Hub? Yeah, you haven’t); it’s word of mouth about the amazing service and staff that keeps this place going.

Had to take in my 2006 Dodge 1500 in to service a problem with the trailer light harness. Normally I would fix this myself but the trailer lights are computer controlled on 2006 and newer Dodge trucks. This was my first experience with Griffin, as they are new to the South Side. They fixed the problem and diagnosed the check engine light while the truck was there. Price seemed fair for the work done, no complaints. Would take my vehicle back there again.