Golden Vanity

Not even deserving of one star. If I used the «C» word, Lena would most certainly be deserving of it. Many salons deliver high quality, but to me, it is the customer experience that matters most. Lena and Janelle are both horrible, abrasive people with absolutely no people skills whatsoever. Spend your money at any of the other hundreds of salons along KK in Bay View.

I went to the golden vanity a few times and will not be returning because I was not satisfied with the services I paid for. The wax has a very strong plastic smell, I don’t think it’s very high quality. When I left my skin ached and was very red. When I got home I had to finish tweezing because there were still quite a few stray hairs visible. She did tweeze some stragglers but ended up nicking my skin and left a small cut. It wasn’t the worst place I’ve been to, but I won’t be recommending it to anyone, & I won’t be returning myself.

I’ve been going to Janell for hair cuts and color, and brazilian wax about once a month for 3 years. The waxing is fast and thorough.
One time I didn’t love my hair and to be honest I was trying out ombré, which was new to me, so I just mentioned it after a couple days of ‘not feeling it’ and Janell more than happily had me come back in and worked with me to get it how I wanted it. Great customer service and communication is on point — I can text or call, and get automatic email reminders of my appointments which I think is great.

Janelle and Lena are wonderful! I have gotten facials microdermabrasion by Lena, she’s taken several years off my face! Highly recommend getting this done! Makeup goes on so much better! She is amazing and super sweet. I’m a regular customer of Janelle’s. Color, highlights and cuts. She always has good ideas and takes time with my hair. I highly recommend them both. What I like about this salon is it’s so personable. Great art on the wall from Lena! Smaller salon so you get the best service! I like that.

I recently went to Golden Vanity for both a hair service and facial/​microderm service. I was happy with both, the salon is a fun space and makes you appreciate ‘supporting the small business’.
I enjoyed my facial and microderm appointment, Lena made me feel comfortable and made sure I knew everything she was doing and why. She even gave me samples and explained what I can do for my skin to get it to where I want it.
I would recommend both Janelle and Lena!

Not even deserving of 1 star! I purchased a Living Social deal for a 1 hour facial with Lena the «Skin Guru», who is CLEARLY not a phone guru. I left 4 messages over a 3 week period and never received a return call. I contacted Living Social for a refund because deal or no deal I no longer wish to patronize this «business» that clearly has no concern for their customers. The day after I received my refund Lena finally called me and said I must have «slipped through the cracks» but clearly I am not alone. I am a Licensed Cosmetologist and would NEVER just ignore customers calls. KEP YOUR MONEY, go elsewhere.

I bought a Groupon for a Brazilian wax with Janelle. I show up for my appointment, and I was out of there in 15 minutes. For a full Brazilian? There is no way you can perform a full Brazilian wax in 15 minutes properly, and I’m a relatively hairless person!
Janelle was nice enough, which does make me feel bad for writing this. But, she really didn’t ask much about me,(as a new client, that surprises me) other than had I had a Brazilian before. What she might have wanted to find out is that I am a licensed cosmetologist, currently working in a salon. I wonder if she would have taken more time with me? Or maybe switched up her procedure had she known? Let’s just say there were some things she did that I know you aren’t supposed to do.
Waxing was fast and furious, and I do mean furious. When she finished, I already could feel this was not gonna be good, my skin was on fire! And I am not one who is very sensitive to pain.
I left already bruised on both sides on my bikini line. All my hair follicles (the part inside your skin where your hair grows from) were raised, making the whole area very bumpy (a sign she pulled WAY too hard). I was super sore. As the next few days wore on, the bruising increased, and I noticed 2 follicles (you know, that part that’s IN your skin, below the surface) were pulled out all the way to the bulb and hanging in my bikini area. That should NEVER happen!
Thank God I didn’t get any infections. I definitely had bumps immediately, just like razor burn, due to the extreme pulling. Which is the exact thing I didn’t want. hence why I got a Brazilian.
I’m sorry Janelle. You might be a great hair dresser, but you clearly need to work on your Brazilian services.