Golden Chicken

HORRIBLE customer service and disgusting food at the 13^th Street location!!! The woman who took my order over the phone sounded beyond annoyed, I couldn’t wait to complete my order and hang up. About an hour later my food arrived. I opened the bag and placed the two containers onto my kitchen counter while I grabbed a plate from the cupboard, and I was suddenly overcome with the smell of something burning. I looked around and saw nothing around me so I opened the box that contained my meal and almost gagged. The odor was coming from my food! I picked up a piece of chicken and all I could smell was charcoal. Not like charcoal from a grill but like there was a fire, a very bad fire. I foolishly tasted the chicken and immediately spit it out. Still, I tried the fries and breaded mushrooms and quickly spit those out as well. This was not bad oil, it was worse than that. I called and asked for a manager and got the same rude woman who took my order. I explained what I was tasting and she argued with me, pretty much telling me I was a liar because the oil was fresh and no one else had complained. I was shocked, not once did she apologize, she actually sounded mad that I was bothering her (again). After trying to get her to understand that there truly was a problem and that I couldn’t eat anything I had just paid for, I told her I wasn’t paying for it. Annoyed, she asked for my credit card number, told me it would be refunded and immediately hung up.
I’d love to write to or call another manager, or even better — the owner! They need to know what kind of people they have ruining their reputation and the problems with their food. Unfortunately I have no idea where to get contacts for this restaurant and am sure if I randomly called or wrote I’d just end up with the same woman.
As soon as I was so rudely hung up on I called the Golden Chicken in West Allis and went to pick up my order. The employees were so friendly and the food was great which is not surprising since they are owned by different people. I’ll definitely continue to order from that location in the future and will never return to 13^th street. I can only hope that more people boycott that location!!!

If there is fried chicken better than this, I’ll rally for the addition of another star. This chicken is GOOOOD!!! Why anyone would spend any money at a chicken chain when this place exists is beyond me! Oh yeah, and they deliver!!! The chicken comes hot and fresh. The skin is crispy as hell while the inside is juicy and moist. The sides are good, but whose focusing on sides? Potatoes are real, with real chunky gravy. Coleslaw is good. I like the rolls… a sweet airy bread.
Yep, this is my only chicken spot. It makes every other place suck.

worst chicken ever… the guy never spoke, greeted, or acknowledged we were in the restaurant. he just took our money. very disappointed… I wish there was a star below one.

There are an abundance of fried chicken places in Milwaukee, but I’m a fan of this place. It’s great for an easy delivery or take-​out meal.
Their chicken is pretty good. It’s got a lot of crunch to it and it’s not very greasy at all, which is pretty surprising for fried chicken. The breading and chicken have good flavor, and they usually give you big pieces.
Their potatoes are nothing special, but the gravy is very good. There are little chunks of breading and chicken in it, and it adds a lot of flavor.
Their coleslaw is about average. The BBQ ribs are about what you’d expect. One unexpected place where they do shine, though, is their churros. They add just the right amount of cinnamon sugar to them and they make a great treat right after a heavy chicken dinner.
Overall, they’re a very good and apparently family run local restaurant. It ain’t health food, but if you feel like indulging I can recommend them.

I finally got over to this place. First impression is that this is a neighborhood dive place. Cary out or delivery only. Food took about five minutes and was hot. The chicken was good overall. It was hot, moist and very crispy like it was just made. It was better than the last chicken place I reviewed and the pieces were bigger. When you pick up the bag it had some weight to it. You get a half chicken, roll, slaw and plenty of Fry’s. It wasn’t greasy like KFC and very crispy probably the crispest of any chicken I have had. I don’t know what 4 or 5 star fried chicken is so I will give 3 stars. Would I go back yes because it’s close and will fill that crave. I wish they had a spicy version and the stars would go up. Like the one person said shop local. It seems like a family run place and they were nice and thank full for stopping by and not like chain places where here’s your order. Please give them a try.

I’ve been spoiled with great fried chicken in my life. That’s why I’m excited we found this place in Milwaukee. Family run, quick and kind service, large menu. While I prefer a little more crunch to the fried chicken batter, all the pieces (including the breast) were juicy and really tasty. Mashed potatoes and coleslaw were good as well. The one and only thing I didn’t like was the lack of a true biscuit. The bread was more of a sweet roll… oh well. They open at 4pm every day and are busy starting right at 4pm. Calling in your pick-​up order is key if you don’t want to wait 10−15min. I’ll definitely go back!

Good fried chicken and great barbeque sauce. They also seem to deliver just about anywhere

Shop locally, avoid the corporate chain fast food fried chicken, and this place has better fried chicken anyway. Very tasty, service is fast and friendly (grab a menu and call ahead for fastest service). There are a few places called Golden Chicken in the Milwaukee area, but whether they are owned by the same person or not, they are not very similar. This is the only one I’ve been to that has both delicious fried chicken (and fried fish, and fried other stuff) AND great competent friendly service. No tables for eating in, this is take-​out only.

One of the best fried chicken I’ve ever had! I am a huge fan of Golden chicken, their chicken is always fantastic! I love their fries, I have had their mini tacos and jalapeño poppers and has been great! I get chicken strips and fries for my daughter and there is always enough for her.
Fast and friendly delivery, I wish I was having it tonight.