Blencoe & Co Photographic Arts

First and foremost, Ashley Blencoe takes beautiful photo’s because we have seen her work!!! She is nice and approachable and many people have recommended her. Her business is in a cute little yellow house business and she has a unique and creative working studio.
We used Ashley for our daughter’s senior photos Nov 2014. We disappointed in the photos and customer service.
Ashley uses her own make-​up artist and hair stylist. Our daughter felt they did a good job at the time and that the photo shoot went well. Unfortunately, when all the proofs came back, our daughters makeup and hair did not look natural. Pictures were taken in unflattering positions and looked posed instead of relaxed.
Specific locations we requested were not utilized… a particular whitish brick wall down the street, a neutral gray barn, a front yard down the road that had very colorful fall leaves (received permission from the homeowner and gave the photographer the address), sitting in the grass playing her guitar, etc. Ashley chose beautiful and tasteful locations (red brick building, red barn, beautiful country road with fences) but we had hoped to get a few shots of what we had specifically requested.
Studio email stated it would be 2 – 3 weeks to receive edited/​& prepared pictures. It took 6 weeks for the studio to send them because of the crazy holiday time and no editing had been done. We took 2 weeks to look over photos and let her know by email we were ready to review proofs, choose our favorites and request editing. There continued to be delays with the photographer telling us she had sent emails but they never could be found or forwarded to us.
The process took too long. 17 weeks from photo shoot to receiving final edited photo’s. We kept a detailed timeline of all emails and associated delays. We missed the deadline for our daughter’s senior ad in her yearbook :(
Ashley was apologetic for the delays and felt bad that our daughter was unhappy. Our daughter did not like any of the photos so we thought with a little editing, she would feel different. We paid $ 320 for 5 edited photos. Ashley ended up giving us 7 photos (she gave us 2 additional edited photos which was nice).
In the end, we did not use any of the photos from Blencoe & Co.
We hired another photographer who allowed our daughter to do her own make-​up and hair and go to the locations we requested. She provided us a DVD of edited photo’s in 2 weeks. We were happier with all the photo’s she provided and were able to use them for our daughters senior announcements, thank you’s and graduation party poster.
We recommended Ashley to others before we realized how unorganized things were for her at the time. Our neighbor and her friend did not receive their final edited photos from their Christmas/​Santa shoot until weeks after the holidays.
Ashley did not communicate delays as they happened, made excuses about missing emails and tried to hold us accountable for delays because of emails we never received. This was the common denominator when talking to other families like the above ones that experienced similar issues.
This is a business that is just getting started in it’s new location and we are hopeful things are going much better and Ashley is learning to manage her business more successfully and only wish her the best!!!