You Luckie Dog! Doggie Daycare Resort & Spa

If I could give zero stars I would. I’m a first time customer and I’m not too happy. I called beforehand to ask how much it cost to get my Maltese mixed with Japanese chin dogs groomed and nail trimmed. My babies stay outside so they are matted, which I mentioned. The guy told me 55 – 65 and I asked if that’s the price and he assured me yes. When I came to pick up the babies he charged me 75 each which I’m not happy about. I mentioned to him over the phone prior that I did not want that to happen and yet it happened the exact way. Though the dogs were cleaned I was not happy about the customer service nor the shady price quotes. Needles to say I’m not coming back.

The owner was very friendly and we had a good experience with the tour. The staff was also flexible as we had some trouble sending over our dogs vaccine records.
The trouble took place when we picked our dog up. He looked pretty thin (he was there 5 days) and they gave us back half of his food. This is normal since I’m sure he was stressed being in a new place. But there was no mention of him not finishing his food? Then the staff member gave us his bed, which they had asked we bring as they were short. We didn’t realize until we were home that the bed was totally drenched with dog pee. The staff member had handed us back the dog and then went into the back to retrieve his bed. It took about 5 mins, which tells me the pee was not from my dog. Not to mention he had folded the bed in half to hide the pee. Again these things happen, but I called the owner later to complain and he offered ZERO sympathy and all he said was– «Well at the very least your dog wasn’t hurt or anything.»
We wont be returning to You Luckie Dog.

YLD is a super Chow friendly place! That in itself says a lot.
This is an update for the grooming service. Mario is the current groomer for YLD. I had him groom my chow boy in November. He was very accommodating with his appointment schedule — worked on weekends so that my boy could look good and fresh for Thanksgiving. A chow groomer is hard to come by. Chows require patience and tons of time. Chows are stubborn and difficult to work with but Mario was patient and did not rush him. He gained my boy’s trust to allow him to brush, bath, trim him to perfection. Quality comes naturally if done from the heart and Mario without a doubt loves grooming.
As for the daycare– great as usual! It is obvious the profit they earn goes right back into sprucing and fixing the facility.

We boarded our 15 year old dog at You Luckie Dog twice in the past few months. The first visit was a couple of weeks for our family summer vacation. The second time, he only stayed for one night. Before this year, our dog usually stayed with friends when we travelled but as he got older and became more difficult to care for, we needed overnight boarding. We were a bit nervous about this We’d never had a good experience with kennels before so we searched to find this one.
During our trip, it was reassuring to watch our dog on the webcam looking happy. When we picked him up he was in a good mood both times. When we picked him up for the longer visit, Rick gave us two very nice printed photos of our dog. At that point our dog was very old and arthritic, he was rarely active, and didn’t always look too happy. But in the pictures Rick gave us, he looked like I remembered from years earlier. Very playful and happy.
Our dog passed away recently and the pictures Rick had given us were some of the nicest recent photos we had. After our dog died, we contacted Rick to see if he had more photos (we want to make an album). He sent us a collection of beautiful pictures. Someone there must really love dogs to be snapping pictures of the little visitors all the time. Again, the pictures showed an active and happy looking dog. I think the social environment kept him active and moving around kept the arthritis at bay because for the past year, we rarely saw him holding his head up high and hanging his tongue out like in these photos. It’s really nice to look back at these photos and see that he really did have a doggie vacation.

I refuse to leave my sweet puppy here!
Upon being «greeted» at the door by Jim, I was immediately horrified by how high he appeared. He was cold and unfriendly and his disinterested body language was very uninviting and not personable.
Next, the place REEKED of unclean soiled areas. Jim also shrugged when showing off the broken canopies saying they would be fixed «eventually.» There were so many dogs left unattended outside and in the small dog area. What a shame! I would never trust my little puppy here. He stated, «Yea, I just listen to see if something is happening… and then I’ll go check if it doesn’t stop.» No wonder there are so many complaints of dogs getting hurt/​attacked here! How can one employee «hear» or even OVERSEE all the dogs when there are walls with different areas?
Lastly, the strangest thing – this «resort and spa» requires you to provide your CREDIT CARD information with your SECURITY CODE! And yet they do not accept card? That sounds like a scam to me. On the phone, Rick sounded very professional; however, Jim was so unprofessional that I would not trust an employee like that with my personal information on file.
For the price? Send your dog to We Dog Care! They are so welcoming and professional, and their location and area is much cleaner, bright, happy, and AIR CONDITIONED! It’s cheaper and your dog can experience better care and 1:1 trainer time.

By far the BEST! Our two dogs absolutely love it here. We have been members for a year and boarded several long weekends and a full week 3 times. Our pups get super excited when we drop them off (never had that anywhere else). Uncle Rick and his staff know our pups well and treat them with the same love and respect that we treat them with at home. Uncle Rick’s place is one of the few that has indoor and outdoor space which I like. And there’s always someone in staff ²⁴⁄₇. The private area where they sleep is big enough that our two pups get to bunk together comfortably which is important. Our pups alway come home happy and tired. Exactly what we want.

My dog underwent 3 hours of general surgery after a brutal attack at You Luckie Dog.
My fiancé and I both work in Silicon Valley. I work in medicine and he works in finance. We have a therapy dog that I raised as a pup and spent over three years training. When our work schedules became too hectic we sought a safe place for our dog to be watched during the day. We found You Lucky Dog on Unilocal and paid them a visit. Although we were hesitant to take our dog to day care, the facilities seemed good and the owner (Rick) seemed to be on top of things.
Over the course of a year we had two incidents with our dog being injured at You Lucky Dog that have made us feel compelled to right this Unilocal review. During the first incident the dog was severely scratched by another. My fiancé picked up our dog and immediately noticed he was limping and had a large gash on his back leg. He asked Jim (the attendant) what happened and Jim said he had no knowledge of the situation. We then called Rick (the owner) who said «these things happen» and that there was nothing he could do.
We agree. Dogs will occasionally fight. This is sometimes unpreventable. What shocked us the most was that we were not contacted by anyone nor was the attendant even aware of the situation. After the first incident our dog spent the remaining portion of the week recuperating at our offices. At this point it is probably our fault that red flags didn’t go off. Because our dog seemed relatively happy with day care we reluctantly brought him back to You Lucky Dog.
The second incident happened about two months later. Another attendant at You Lucky Dog called my fiancé. Danny left a message saying «your dog was in an accident and was taken to the vet to get a couple of stiches». My fiancé immediately called You Lucky Dog back but was unable to get through to the attendant. Once through, he asked for the vets contact information and was then put on hold by the owner who did not have the information immediately available.
Once he was given the vet’s contact information he immediately called and was told «if he was the owner he should come down immediately to sign for general anesthesia so that they could start surgery». At this point, as you can imagine, his heart dropped, realizing this was more than just a couple of stitches that, while obviously less than optimal, could have been the result of over-​zealous play.
Our dog ended up having general surgery and requiring 62 stitches to his neck, face, and chest.
Rick will undoubtedly dispute the severity of this claim. Rick repeatedly told us «that while the incident was unfortunate there was not any real damage done and that he has seen real damage».
After speaking to the vet where our dog was dropped off, alone, injured, and afraid, she explained to me that this was one of the better cases. That Rick has dropped off multiple animals at this facility in need of surgery. She explained that Rick was really a nice guy. He was trying to do right and that this is why he drops all of his injured animals off at this vet.
We called Rick and were informed, that our dog was mauled by a rescue that they had let into day care. Apparently the owner of the rescue dog (Kate) was a friend of Rick’s. She had picked up a rescue at the shelter and then shortly after dropped the dog at You Lucky Dog for day care. The rescue was not slowly introduced to the group but was immediately allowed full group reign.
Rick believes that it is not necessary to have humans present while the dogs interact. Rick’s theory that dogs should be left alone and not interfered with may be correct. Maybe Rick is right. Maybe this is the right way to leave animals. Maybe Rick has more knowledge of dogs than we do. Maybe we are wrong and he is right.
I would always allow you, the reader, to reach your own conclusion. Our therapy dog spent most of his life working with disabled children. Although he is not aggressive Rick will undoubtedly say he was aggressive in this situation and that that, in some way, justifies this outcome.
You will be paying for piece of mind. You will pay this person (who allowed our dog to be severely injured) to keep your dog safe. You and your children will be next. You will be the one pulled from an important meeting and asked to sign papers to initiate surgery. You will be the one speeding down the highway in fear. You will be sitting in a decrepit vets office wondering if your dog will survive while rehearsing what you will say to your children. You will be the one writing the next Unilocal review.
Rick thinks he is doing right and for that we applaud him. While he did pay for the surgery that in no way remedies this event.
Please take this a firm warning from a dog lover. Do not send your dog to this day care.

I made an appointment for an evaluation a week before my family were going to be out of town. I was late but Rick, the owner, was nice enough to accommodate (1 star). His facility and services seemed legitimate. I gave him our dogs’ records, which he made copies of and emailed him the rest of the paperwork. Unfortunately my family had a different experience when they came by to drop them off and pick them up. Some of the issues included missing paperwork, no leftover food when there should’ve been, etc. My sister will leave a more detailed review. The employees sounded unprofessional and didn’t seem like they cared at all for the dogs. I emailed Rick who apologized (1 star) and said they were busy but didn’t offer a refund of any kind. All in all, I wouldn’t bring my dogs here again.

My family and I had an unfortunate experience here. We just had our 2 dogs boarded here over the July 4^th weekend.
My older sister was the one who did the tour and did all of the paperwork. I was the one who dropped off our 2 dogs. I came in on Friday at about 7:15am. It says they are open at 6am but the door was locked when I arrived which was confusing. Had to wait around a bit until someone opened it.
When I told the employee who my dogs were he said couldn’t find any record of them. First of all the front office looked disorganized, second of all it’s really unprofessional to have misplaced paperwork. We had to spend the time to fill out the forms again.
It was nice that they allowed for someone else to pick up the dogs (I told them my brother would be picking them up). When my brother went to go get them however he too had an unprofessional experience. He could hear dogs barking desperately in the back but the employees seemed to be lounging around the front office.
When one of them handed him our dogs’ beds he said «Your dog pooped all over their bed, it was really bad.» Someone obviously wasn’t trained in customer service. It should have been worded as «Your dog had an accident on the bed but we cleaned it up as best we could.» Also why did our dog have an accident? We emailed our concerns to Rick who said dogs are let out at 7am to use the bathroom and who also didn’t fail to mention our dog was the only one to have an accident. It must have been our pup, but I have had her crated over night multiple times and haven’t had an accident in that regard.
I’m also pretty sure that I gave them more food than what was needed but my brother wasn’t given the leftovers. Hmm…
Other cons: They are closed to the public 11am-​3pm so you can’t pick up your furry friend within these hours. And they are cash only.
We appreciated Rick’s quick response to our concerns, but it didn’t seem to matter. He wasn’t empathetic or apologetic (mostly just offered a sad «Sorry you don’t think you got your money’s worth»). This is basic Customer Service 101.
Maybe it was extra busy because of the holiday weekend but that should have been prepared for. This was our first and probably last experience with this facility. Overall I would not go around recommending their services to friends or others. If you decide to listen to the good reviews though, be wary.

This is VERY long overdue review — but I discovered Rick and his crew through groupon (or living social) a couple years ago. We boarded our dogs after taking a tour from Rick, and my husband and I agreed that the facility would be great to board my two dogs for a weekend while we went to Tahoe to get married!
We enjoyed the live webcam streaming and could see our little Yorkie playing with the others — it was adorable! Rick is very personable and easy to talk to. They even gave us cute pics of our babies to take home!
We would gladly bring our dogs back for a «doggy vacation» again in the future without a doubt!
Thank you!

This review is for only for their grooming. I dropped of my Shih Tzu for his usual grooming. I explained them exactly how we wanted his cut to be but when i went to pick him up it looked like she had not heard a word of what i told her. Just used the trimmer and cleared off all the hair in every direction. She was too much in a hurry to even talk to me and was super rude through the process. I will never be back here again.

I have a lazy 80 pound greyhound that was extremely shy when I got him. I’ve had him for a little over a year and he is now 6 years of age. He had been at the race tracks and now is retired.
I have tried petsmart doggy day camp. They are OK, but I definitely recommend this place. I sent my Grey here twice so far and both times I could tell that he’s learned more how to be a pet or just a dog in general. He was very under socialized and so didn’t know how to act in many outside situations. He’s gained a lot of confidence while staying at our home, but the two times he’s went to day camp here seems to have accelerated his learning curve. He also came back a lot more «Fit» as you could tell he was romping around all day with other dogs.
He did come back with doggy and pee stains on his coat, but we don’t mind as we shower him when he gets back anyway. If you have a shy dog and want to socialize him, send him or her here for a couple days and so long they are willing to play, you’ll see an improvement.

I have no doubt that Rick and his business have nothing but good intentions with dogs.
Unfortunately, we had a crazy experience with boarding our little 11lbs yorkie. At the end of 2014, there was a terrible wind storm which, as Rick explained, knocked out part of his double fenced perimeter. Our little dog escaped the facility, somehow managed to cross the busy Great Mall Parkway [alive], and luckily in the arms a shopper at the Great Mall & Montague Expressway, who handed him over to mall security, and then San Jose Animal Services.
We were out of the country during this whole ordeal, and wasn’t scheduled to come home until a week after this incident. When we were stateside, we picked our dog up right away (a day early), and Rick was not present. His staff managing the facility told us Rocky’s experience was just fine.
Not until we arrived home with luggage and our dog in tow did we check our voicemails. We got voicemails from a shopper at the mall customer at 10am, mall security at 11am and SJ Animal Services at 3pm saying they found our dog. We later found out from Animal Services that our dog had spent the night in SJ Animal Services until he was picked up by Rick.
We called Rick for add’l details and he told us we were lucky and amazed nothing serious happened to our pup (uh… yeah but…) The whole incident was quite unfortunate, but this is absolutely the [second to last] thing you could possibly expect to happen when boarding a dog.
What I would’ve liked to see was to be informed via email of the incident soon after or disclosing the incident by staff during pick up.
In a private message from Rick re my above review, he said «shit happens», paid bail $ at the shelter, and that I am attacking his business. This is my personal experience and review.

We had the tour and everything and while I think they probably do well with many dogs, it was the wrong place for our dogs. The philosophy of not having humans in the areas with the dogs doesn’t sit well with me, especially as someone who owns two dogs of the «primitive breed» variety. It may be right for some folks, but it is not right for us and our dogs.

We used to bring our dog once a week and he loved it. They post fb photos everyday which I love so I can see who he plays with. They have live streaming cams but more for the small dog areas. They have doggy pools to wade in and they spray water around on hot days. Our pup loved the pool every pic of him he was standing in the pool. Sadly I think he got yeast infection between his toes from having wet paws all day but that’s not their fault.
Our pup at the time guarded water and they explained how they corrected him by putting him on time out in another closed off section. I’m glad they didn’t kick us out but instead corrected him and allowed him to keep coming back and no more incidents happened that I’m aware of. He wasn’t fixed yet either and they let him attend. Every time he passes out at home from exhaustion.
Your first time they print out photos of your dog to take home. You can bring their lunch food which was good because he has a sensitive stomach.
Yes there is an assessment required but I like that so you know all dogs there are socialized. Boarding available overnight. Payment in cash preferred.

Rick was very helpful and answered the phone after hours. My dog was happy and tired after he spent the day there. Exactly what you want in a daycare.
Thanks so much for the great service.

Attempted to contact this facility today as a first time boarding customer. Called all morning and they never answered the phone (during open business hours). I finally sent an email and a gentlemen called me back (not Rick the owner). This individual was completely incapable of answering basic questions and acted as if he has never had a conversation on the phone before. He mentioned they only do interviews after 4pm which unfortunately didn’t work for me. I mentioned another boarding facility in the area which the gentlemen pretty much encouraged me to go to???
Maybe things are better when the owner is present??? Good luck, but the Red Rover Place around the corner is only $ 5 more per night and they are friendly and attentive.

I have boarded my dog a couple of times and he has had a blast both times. Rick is quick to respond, and was a pleasure to work with over email. I can tell that he has great knowledge about dogs and a boarding service. When my dog steps through the doors, he remembers the employees and is happy to see them again. That’s a sure tell sign for me that my dog had a great stay.
Sometimes people don’t understand why certain places have to deny their dog. An obvious reason is because of shots. I have to laugh when people get mad becase their dog was denied due to not having the proper shots. He is looking out for you and your dog. Also, it’s funny how mad people get over little things. Do they not realize that the dogs are playing with other dogs all day? Sometimes dogs get scratches and cuts and overreact #dramaqueens.
I think the negative reviews are biased and not 100% Rick’s fault, but the owners fault as well. Just see the many positive reivews.

Worst business person I have ever worked with. Has no interest in customer just his own pocket. We had a situation with one of our dogs needing to have surgery. We had to cancel the reservation. Rick decided he would just charge our credit card for the reservation which was quite fraudulent. When we called him out on it, this was his answer.
«You are proving not to be the type of client I enjoy. You will look very foolish to try to bring a fraud claim — at best you can sue me in small claims court — which I am confident you will lose. I am a former police officer, so I know what constitutes a «fraud»
Awesome
Thankfully our Credit Card merchant denied the charges.

Crystal is great!!! she did such a great job of grooming my lil bubbie wrex! He looks so cute best service easy drop off pick up!!! She was so kind she even told me of any concerns she had with wrex and i really appreciate it! I def recommend her service!
check it out!