Solstice Sunglass Outlet

Horrible service at this location. I brought back a pair of sunglasses to exchange (they were in pristine condition) and they inspected it and told me that I couldn’t do an exchange because apparently, they were «damaged.» Damaged as in — a tiny little scratch that could only be seen if you really tried to find it while you held it up to the light. The associate tells me that it’s their policy, and while I understand that stores each have policies, at the very least, give me a smile or at least put in some effort to be friendly and nice about it. I tried to explain to the associate that I had tried them on and never really wore them, and instead, she made it seem like I was a bad guy by saying «we don’t know what you do with it at home.» the problem with that is that all the glasses out on the floor displayed are the ones that other customers can try on and fiddle around with. How do you know that the scratch wasn’t there when I bought it? I was never told to check the sunglasses for scratches before making the purchase. The policy seems a bit unreasonable, especially when there seems to be no leeway room for a pair of glasses that were sitting in the box the entire time.
Go to a different solstice, im sure there are others that’s provide much better service.