Sleep Train Mattress Centers

This shop used to be called Mattress Discounters, and is now Sleep Train. It’s always been Sleep Train’s outlet shop. I go here when I need a deal on a mattress or box springs for various relations and sometimes family. These are the guys who will work a deal to clear out inventory. Glad they are in town.

Eric Hutcheson (sp?) was so helpful and professional it was very refreshing. Going to furniture stores usually is a bad experience because they work on commission and are either super pushy or ignore you. Eric was very knowledgable and easygoing, yet professional. Great customer service and will recommend this store to anyone. Thanks for a great experience Eric!!!

Gerald has great customer service ! My husband and I would highly recommend him to anyone looking to buy a mattress.

I was on a mission to buy the kids new mattresses over Memorial Day Weekend. I had put if off for so long b/​c they both needed them and you know, two mattresses is hella money!
We went to lots of different places — furniture stores, IKEA (on a weekend!), this store, and also Mancini’s Sleepworld. Gerald and his manager (bummed I didn’t catch his name) helped me narrow down what I wanted. At no time did I feel pressured to buy anything. Mattress Discounters was actually one of the first stores we started with so I had told them that I wanted to shop around a little. They suggested other places I could go! Talk about being helpful and also being confident in your product/​service!
Mancini’s had the exact same bed I was interested in, so it really just came down to — who did I want to give my money to??? I had such a great experience w/​Gerald & his manager that it really did make me want to give my business to them versus Mancini’s.
We did not have any issues w/​the delivery. They called and said they were ahead of schedule and asked if they could deliver earlier. It was not a problem for us so in my book, not a negative.
I won’t be needing any new beds for a while, but I would not hesitate to go back to this store.

Gerald was awesome and efficient in helping us get a new mattress.
After asking a few questions, Gerald had a really good idea of what kind of mattress we needed. I say need instead of want because if it was up to me I’d sleep on a marshmallow. We decided on a Sealy bed that had medium firmness.
He completed the purchase quickly and we were on our way home confident that we had everything we needed. He was funny and personable. I didn’t feel pressured to purchase at all like I have in the past at other stores.
Now. If only I can convince M to get the plush bed for the guest room!

Glenn delivered amazing customer service, I would recommend anyone to go to him for a new mattress. He’s very friendly, funny, and knowledgable, and serious about just getting you what you need, nothing more.

We had a great experience buying our mattress from this store. It has a wide selection of options, and the store manager Glenn was very helpful and patient in hearing our criteria and helping us choose the best mattress for us. Also, the prices here are excellent and we got a great value for the money we spent here. Definitely recommend !

I called and spoke with Glenn.
I explained that I’ve never bought a mattress before and that I would need to finance it and had no idea how that all worked.
He kindly told me that I would just need my debit card and ID.
So I go and I meet with a different salesperson, go through a few mattresses and choose one and go to the counter. I was then asked for a routing and checking number. What? I just took out my debit and ID and looked at him. I felt so embarrassed that I had no idea what he was talking about.
It was a horrible feeling. That’s why I called in the first place you know? I’ve never gone through this process and now I’m on the way home with nothing but wasted gas and a bad back.
It was a really disappointing experience.

Cool… fine…

Bought A Stearns & Foster bed set from them here a couple a years back (which i’m on right now) Paid well over $ 1500+ because when i laid on the showroom model, it felt like heaven. So when i got mines, it felt great for about 2 weeks then the mattress started sagging and and seems like the springs were’nt keeping tension and felt like they pulled a quick one on me. Called customer service and they said the mattress needed more time to be broken in. I called them again a month later and they wanted me to dish out more money for a replacement. I guess you pay what you get for. Next time i’ll be hitting the Macy’s sale on Labor day.

The sale guy, saif is very nice and helped me and my friend got the best fit mattress with the great discount. You got our mattress at the closing time. But He was very patient. I highly recommend this guy. He will give you the best service and the best discount.

0 stars,
Worst customer service ever experienced. Management is poor and communication between purchase to delivery is unreliable.

I went to this place just to see if i can afford to get a bedframe and a nIce matress. When i look at the prices i was about to exit but then this salesperson name Saif came to me. He is very helpfull and knowledgeable. He gave me the best deals, and helped me to get a matress and bedframe in a reasonable price. If you are looking to get a new matress, i highly recommend this place and look for Saif, he is the best!

Best customer service. Awesome prices and most of all, no pressure or forceful upselling that we’ve experienced at Sleep Train. We had a certain budget and the manager worked with us to get us exactly what we wanted within our budget. Bed was delivered less than 24 hours later.

These guys are cheaters. I was quoted a price on one day and when I went the next day to get the mattress for the price that was quoted earlier, they quoted more and started telling all kind of lies like the sales rep that I was referring has never worked there and the next day a different sales rep says that sales rep is on long vacation. They also said that they cannot give the matress at that price and increased the price by 80 $ for the matress. I ended-​up buying the matress in Mancini’s Sunnyvale which has actually matched the price.

Saif had excellent service. He really cares about finding the best fit for you. The store offers so many great offers its unbelievable. I really wouldnt go any other place. This place is amazing with the best deals.

I was here a few weeks ago and Michael Carter helped me look at a few mattresses. I did not purchase but told him I’d be back in a while and he was very polite about it.
I went back today and with his help I found a mattress I wanted within 10 minutes. He was very helpful and very knowledgeable and he made the whole process so much nicer and smooth.
Will definitely be going back to this location for future purchases

The service at this place is stellar.
A lot of the time you go to mattress places and the salesmen pester you relentlessly or try to over-​sell you on something you don’t need. The manager here, Randy, knows how to provide service for the specific customer — if you want to ask questions about the type of bed you should have, he is there. If you want to be left alone for 2 hours to try out the beds, he won’t bother you a bit. And at the end of the day, when it comes time to talk price, he’ll try to find you the best mattress for whatever you tell him your budget range is.
Came in myself looking to spend less than 500 on a mattress, and scored a great deal on a mattress I saw at Sears that I thought was out of my price range. The place has a comfort garuntee and you will like what you get. While there is a $ 100 restocking fee, and it was clear that the manager was trying to move some of the models out quickly, it wasn’t

In the store, customer service was great. The store managers were friendly, knowledgeable, and overall very pleasant to deal with. After I swiped my credit card and signed the dotted line, my happy dream turned into a nightmare. It took them not one, not two, but 3 tries to get my order right.
Delivery 1: completely wrong headboard and black colored sideboards. I ordered the java color.
Delivery 2: black colored sideboards AGAIN. I didn’t even bother checking the other pieces. I just sent everything back.
Delivery 3: They finally got the order right but the delivery guys claimed that they had no shoe covers and that they were required by their insurance company to have their shoes on at all times. Complete bullshit. The people from the previous two deliveries had no problem removing their shoes. They also scratched my freshly painted wall when moving the bed frame.
Not only did I have to make my own phone calls to set things straight, I also had to take extra personal time off to wait for the delivery guys. The store managers apologized but it really felt like an apology you receive when the high schooler working at a fast food joint screws up your order. I really expected more.
Bottom line: decent price but horrible, horrible service outside the store.

OMG… the manager here, Jesh was awesome. He helped us pick out a mattress that was a perfect compromise. I love sleeping on firm firm mattresses. Apparently the one I bought 3 years ago is jokingly called «the brick» in the store since its so firm!
We tried multiple mattresses, critiquing and «tossing and turning.» He took in our preferences and requests and found us a happy medium.
They did a price match and now we’re in the midst of doing another price match. The service was fantastic so far and he did not give us any pressure to purchase. HIghly recommended!