Hertz Rent A Car

HORRIBLE PLACE. TERRIBLE SERVICE.
And for those who are renting from Hertz, do yourself a favor and return your car to original location. They will charge an extra 40 bucks, WITHOUT LETTING YOU KNOW AHEAD OF TIME, if you return to a different hertz location.
I rented from Stevens Creek, and decided to return my rental in Milpitas, and called Milpitas ahead of time to ask if that was okay. They said it was okay, but never did they mention that they would charge you extra. I got there, and then I found out I was charged extra, and confronted the lady that she should have said something on the phone when I called earlier. She just said she didn’t know that there was going to be charges. What kind of employee DOESN’T KNOW? Seriously? She didn’t even apologize!
So we ended up taking the rental back to Stevens Creek. If you want better service, go to Stevens Creek.
Milpitas location left me very dissatisfied.

Never ever rent from this location if you are time constrained. It can easily take you more than an hour to pick up a car from this location (after physically reaching there!). I called them for pickup at about 1.30pm and got the car keys only at 3.35 pm. I even told them that the tire pressure looks low but they waived me off saying that they make sure about the tire pressure before renting out the vehicle. I got it checked myself only to find out that it was 7 psi less than normal in all tires. The staff does not seem to care for their customers time.
I went back to get the tire pressure corrected and the manager argued with me saying that they look at «average» tire pressure. There was no sign of any apology on their face for time I had to take out for the return trip. I had taken half a day of time off to be able to leave for my trip before the evening rush, but thanks to their indifference, it was 4.45 pm by the time I could leave. Having missed my window, I had to postpone my trip by hours.

Negative star!
Placed a rental order for a midsize sedan on
picked up at Crowne Plaza Hotel. Unfortunately, when I arrived they had just ran out and asked me to go to the airport at my convenience to pick up a midsize sedan, as this is what I had paid for.
Got into the compact vehicle to find it filthy. Arrived at the San Jose airport to exchange for the correct rental.
Read on for hertz airport rental:
Waited half an hour for the lead on shift this evening to help correct my car rental situation, however rather then doing so with proper customer service sad to say she did so with attitude telling me that there is no cars available. And yet again asked us to come back to get the correct rental car. Rather than dealing with the current situation she asked us to take up with where we rented. As I walked back into the garage to pick up yet another compact vehicle we passed by a handful of midsize sedans.
If the reason to having midsize sedan’s in the garage washed and waiting was due to these were «reserved.» This is an unacceptable answer as we did the same, in addition to, drive from one side of town to the other to have what we had «reserved».

Slowest service ever. Waited in line for over an hour just to pick up a car. Poorly coordinated branch

SMOOTH, FAST SERVICE
Staff is friendly and attentive, courteous
I was able to get a FULL SIZE rental for out of state cheap!
I would rent from here again!

I rented from this Hertz location for several weeks during a project at a local tech company. The short story = Avoid it. In particular, don’t go to this location if you want:
— a location that’s easy to find (there are no signs)
— to breeze through (you’re more likely to wait in a haphazard line for 10 – 20 min)
— your car to be ready when you arrive (zero chance)
— staff that knows which cars are clean and available (zero chance)
— a car with a full tank of gas (or even a ¼ tank, too much to ask?)
— a car that is clean, with no smoke smell or crayon marks (Russian roulette here)
— them to process your return promptly (might wait more than 2wks for it to close out)
It’s sad that it’s faster and easier to deal with the far-​flung, massive rental pickup/​return at SFO than with a small, local office. It’s even sadder that Hertz doesn’t demand better from its independent operators.

This the worst experience i ever had.
I rented the car for the long weekend and my pick is at 2 pm. I called them up at 10’o clock and asked them if I can come early and pick. They said no.
Then I went to pick the car around 1.30. There is huge line and they are spending atleast 15 mins with each customer. Finally by the time I got the chance its 2.15.
I booked a full size car and they don’t have one. I asked for any other car that can fit 5 people comfartably (like SUV).
They don’t have any and asked to wait. There is already a couple waiting for full size car before me. So we waited for around 1 hour and still there is no car. The said they will get from the SJC airport. I offered to tag along with them as there are only 2 people going (and its obvious that they can bring only one car while 2 customers are waiting for 2 full size cars). Finally i got fed up asked them to give me a call when the car is ready.
In between 4 — 5 i have called them 10 times but they never pick the phone.
The finally called me at 5PM saying the car is ready.

I rent regularly from here, and I have to say that this location has some of the friendliest staff of any HLE I’ve been to. Rebecca, Dung, Steven, Carlos… each one of them is very nice.
Considering the fact that they are an HLE, the car selection isn’t too bad. Not extensive, but good enough.
The only downside is that given that they have a small office, there might be times when you have to wait a bit longer.
Overall they have improved several notches since the first time I started renting from here, and they are now my go-​to car rental place in the area.

The guy is super nice! He agrees to wait for me 5 mins extra after the closing time! Finally I was able to get to the office at 6:17 becoz it’s super difficult to find the office! It is located inside the crown hotel while there is no sigh at all ! U have to step in the hotel and ask where the office is. But the guy working there is super super nice, he let us in and helped us! There r 2 more customers in front of us. He was working overtime for free! He is also quite nice to help us, trying to apply any possible discounts to us! Finally we got our car at 7pm. Means he is working overtime for 1 more hour! When we r trying to learn how to release their electronic brake, he stopped to ask if we need help. The 5 stars are for this nice guy.

If I could, I would give his place 1 star.
My car was in the repair shop and I needed a rental for a few days to get to work. I picked up the Car #1 in the morning and drove straight to work (about 10 miles away). When I drove my car from work, the check engine light and the low tire pressure went on. Because Herz was closed, I was not able to take the car back that evening.
The next morning, I returned the car to Hertz and told them about the problem. The acting manager appeared like it was no big deal and even tried to indicate that it was my fault that the check engine light went on! He did not apologize or even acknowledge that it was an inconvenience for me to take time off from work to deal with this issue. He refused to provide a discount and said that he could only give me a discount if something happened while I was driving it. That meant that I would have to get in an accident. This return took about 2 hours.
So, he gave me car #2. While I was driving my fiancé to work in Car #2, my fiancé opened the glove department and discovered rolls of cash! It looked suspicious and I immediately returned the car to Hertz. The acting manager made jokes about it and said that I should have kept the cash. I thought that was extremely poor. Again, there was no apology and no acknowledgement of the inconvenience. Roundtrip (check out of #2 car and return) took about 2 hours.
I finally ended up with car #3 which served me for the remainder of the day. I asked to speak with the real manager and left a message for him. THERE WAS NO RETURN CALL.
I also called Hertz corporate to file a complaint and there was NO RETURN CALL.
Regardless of Hertz’ future prices, I WILL NOT rent from them ever again. They treat their customers poorly and have no qualms about it.

Had a great experience with this location. Got my car stolen so I needed a rental asap. They worked with AAA so I had no problems getting a car and keeping it for the amount my insurance would cover me for. They only had a kia rio for me and honestly I don’t like kia and they told me that I can switch cars whenever I wanted too so that was really nice of them. Ended up keeping the kia for 2 weeks when my car was recovered. But from the first moment we stepped into the office they really made me comfortable and I didn’t feel like just another customer. The female worker who I didn’t get her name. was really helpful. She kept my mind off of my car situation which was really nice of her. She explained the policy really well and was very clear. Hopefully I won’t have to be back to this place again. due to my situation. but if I ever need a rental ill call this place first.

NEVER RENT FROM HERE!!! I was rented a car with MECHANICAL PROBLEMS.
DUNG VUONG is a LIAR. I booked a 1-​week rental through Priceline for a full size car. I got there at 1 pm to pickup the car. DUNG showed me a Toyota Camry which I agreed, but he offered me a «PREMIUM» car for extra money, which I politely declined (about 3 times, since he kept repeatedly pushing it). After tapping keys on his computer for some time, he tells me that the Camry can’t be rented since it needs an oil change, and would I consider renting the premium car instead. I declined, AGAIN!
There was an Altima right next to the Camry, and I asked if that was available, but it wasn’t a Hertz rental car, DUNG said to me. I said I can pick up the Camry after the oil change at around 4 pm, he agreed and I left without a rental after spending close to 1.5 hours of work time for me and my wife.
I called at 3 pm to see if the oil change was done, but was told by Rebecca that it was not, and DUNG was not in the office. I get a call around 4 pm from Rebecca saying that the Camry needed additional repairs and could not be rented out. Fair enough, I don’t want to drive my family in a car with mechanical problems, so I agreed to go back and look at another car. The first thing I noticed that the Camry was parked in the same spot as before. The second thing that bothered me was that I was offered the same Altima that DUNG had earlier told me was not their rental car! LIAR!
Having no choice and since I had to leave early the next morning, I suppressed my intuition and looked at the Altima, since nothing else was available (in the middle of the week?). Upon closer inspection the Altima looked like a bad choice, it had been in an accident, and considerable body damage was visible; the inside was not clean, the exterior was not washed, and gas tank was not full.
With deep trepidation I took the Altima, and this decision would nearly cost the lives of my family and myself. On the steep grade between Barstow and Las Vegas on I-​15, the transmission slipped 3 times; I had no engine control; the accelerator would not rev the engine, I was just coasting on the uphill incline, and the speed kept dropping. Due to GOD’s GRACE, we somehow reached Vegas, and exchanged for another vehicle at the airport Hertz.
Our vacation was ruined by DUNG VUONG!

Both Dung and Stefan are outright liars. They promise you a lot at the counter but in reality just doesn’t mean anything. Don’t trust them
I had a rental for 1-​month with Hertz Neverlost. I was charged 200 $ for it. Their installed GPS in car was a decade old, maps were outdated, forced wrong exists so many times, and finding satellite connection was nightmare. After 4 visits to their counter for replacement, I was promise partial refund on GPS payment. Now when I really try to claim the refund I am told «GPS is technically certified», «next renter has no issue», «I cannot issue refund as billing dept doesn’t allow that».
Until today they never told all these.
These all despite of GOLD membership.
I should have gone to different location and even more different Rental company.
Fox is dirt cheap and not trying to market themselves for best-​in class service, still experience with their service and rep was far better
AVOID!

GO TO JIMMY IF YOU GUYS WANT HONEST AND DECENT SERVICE!
honestly, this whole experience with this Hertz sucked. i was having my car fixed, and i needed a rental car. it was nice for them to pick me up from the dealership. the representative that sat me down was an Indian guy named Stephen Chandaran. he’s very friendly, but he’s also very dishonest! it’s because of him, i did not enjoy my experience with Hertz in Milpitas.
i know there are several protection programs when renting the car, but he did not inform me about them at all so i thought there weren’t any others. he just kept telling me about the most expensive one even though i kept asking him if there were any other options! so being unsure, i went along with what he offered because i need protection on my rental. it was 32 dollars a day, and i was to have the car for two weeks. since i was unsure, i ended up paying 32 dollars for a day.
i went home to my parents, and got a good scolding for being tricked into getting the highest protection. i knew i did nothing wrong though, because it was the representative’s job to inform the customer. i also did ask him if there were any other options and he did not answer me, but only directed me into getting the highest protection. i called in furious, and talked to Jimmy who changed my protection the one i wanted. Jimmy was very nice, and did what was expected of him.
Although, that made it better, i was appalled to how Stephen hid crucial facts from me so he would gain more. that is just cheating to the customers.

I needed to rent a car last minute to head out of town and I was going to go through Enterprise but I figured I’d trying giving Hertz a try since the BFF mentioned that’s where she usually goes.
When I got to the rental car counter in the lobby of the Crowne Plaza, the guys working at the desk were pretty friendly. Stephen helped me out and got me out of there as quickly as possible and didn’t try to use any scare tactics about purchasing insurance and the repercussions by not doing so.
My reservation was for a Toyota Corolla but ended up with a Nissan Versa, I didn’t think it was a comparable car but just as long as my rate didn’t change, I wasn’t going to fuss. The car was okay, had a few dings and for the most part, clean on the inside. It had over 25k on the car, which I thought was a lot for a rental.
Upon returning the car, the same group of guys were there and was greeted warmly. Just a quick inspection of the car, print up of my receipt and was actually thanked on my way out.
With this great experience, I think I’m going to use this specific Hertz location for my future car rental needs.

I will never go back to this place again. I had to wait 45 minutes just to speak to someone and when i did, the customer service was awful. The actual process of renting a car only took about 5 minutes, but the car they gave me had not been cleaned and the gas was at less than a quarter tank.

I didn’t have a bad experience with this place either. The worst part of the whole thing was A) when we walked up we couldn’t figure out where in the hotel the Hertz station was because nobody was at the desk and it was a dinky little area and B) it took FOREVER to get the rental paperwork done, for us to get the kind of car we wanted, and for us to finally get out of there.
The guy that helped us was nice, he was a Caucasian guy, blondish. He was friendly enough but initially he just said hey you are getting a Toyota here is the paperwork there you go. I wasn’t down for that and said I want a larger car and definitely not a Toyota since I don’t feel safe in those. I just got into a pretty bad car accident in small Infiniti G37 coupe and didn’t feel safe and had a lot of anxiety being driven or driving around in a small care. He gave us our options and since insurance was paying for everything he gave us the price options and we decided on a GMC Acadia and he showed us the car before we finalized us and we got to take a look at it before signing the paperwork.
They cleaned everything for us before we drove away. They also told us that anyone over 18 could drive the car as they as they were on the insurance policy and that we could extend the rental as long as the car was in the shop since the repair is almost nearing 3 weeks so we have had to do that.
Hertz has been pretty easy to deal with for us and everything was pretty easy going except for how long it took to get out of the place but other than that the guy was nice and we had options on what car we wanted to take home so we were pleased overall with the service and would go back if we needed the service again.

I would rather take the BUS than to rent from this location again. I think they have a «bad customer service“policy. Worst experience ever…
I made a reservation for a Standard Car. Usually, if the car is unavailable, you’ll find out right away upon making the reservation. I went in assuming that I would get what I went there for.
Wrong.
Not only did I get stuck with an ugly hatchback, but the gas tank wasn’t even full. That is the first time, in the history of renting cars, have I gotten a half-​ass filled tank in a rental. Aren’t they supposed to fill that bad boy up after charging the return renter $ 8.99/gal (or whatever the going rate is at the time)??? I’m so confused.
The worst part about it is that there was a full size car available. I wanted it, but I didn’t get it because the MANAGER said, «oh, but that’s the car I was going to drive home.»
HELLLLOO?!? I’M A CUSTOMER! What happened to «customers first?» Obviously NOT HERE.
Seriously shitty.

I’m sorry bout this Hertz location sucks! I needed a rental after I dropped my car off to San Ramon Body & Detail for repairs. My insurance uses Hertz and this was the closest location to my house so I decided to come. First off the guy I spoke to gave me the WRONG address so obviously I got lost. I had to call several times before I got the right address and when I did get there I had to enter the hotel to get to the rental desk.
The guy helping me gave me the «best» car they had on the lot which was a Nissan Cube. I paid for optional insurance to be safe which was $ 9.99/day. The next day after visiting my friend I realized I had lost the keys to the rental car. I called Hertz and they said I’d have to pay to replace the keys that I lost which were $ 200+. My brother-​in-​law said the optional insurance I paid for should cover it but when I called this Hertz location I was told «I don’t know». Good thing I listened to my gut instincts and called Hertz corporate. Lucky me the optional insurance came in handy and I didn’t have to pay a dime. All I had to do was tow the car to their big located in Santa Clara and they’d take care of the rest. My sister used her AAA membership for the tow. I was able to get a new rental and head to work shortly after.
I wouldn’t come back to this Hertz location when and IF I need a rental again. Instead I’ll go to the one near San Jose airport or Santa Clara. Better service and more knowledgeable employees.

Maybe I just had good luck with these guys, but I had such a great experience with them. After Unilocaling Hertz I noticed they had one or two stars, but that seemed typical for any of the car rental companies.
I was in search for a rental car for the week and didn’t want to deal with smellaprise – their cars reek. I found this location through priceline as they happend to have a low rate. Instead of booking it through priceline, I went straight to their site and got a much better deal had I had done it with priceline and they had a deal going on too.
Booked it and the best part is additional drivers are FREE. up to 4 people and that only applies to California, compared to all the other places that charge about $ 10 per person per day. If you’re paranoid like me and want peace of mind with other people driving the car, you would love not having to pay the extra buckaroos per day. And if you have another driver eventually wanting to drive the car and aren’t on the authorized list, you can drop into any of the Hertz locations and add them anytime.
I called in to check if the car was ready and Nick, who picked up was friendly and not itchy like smellaprise. This location is inside the Crowne Plaze hotel, such a hidden gem! Nick and Jun were very professional and got everything ready. They placed me with a Toyota matrix rsx with less than 17,000 miles and it practically felt like a new car still. With the back seats folded down there is tons of cargo room to haul crap for people like I had to. They also have a nice deal with gas. If you bring it back less than what was given, they’ll charge $ 3/​gallon.
Took the car went on my road trip down to vegas and socal and no problems. Driving it made the ride more pleasant versus my own car. When I returned it, I was told that I had a rare car, since they hardly get matrixes. We did some chit chat while they were processing and extracted some neat info such as – they rent out cars with less than 50,000 miles, once it hits above it lands in the car sales lot, and if they do not have cars they pull them from their other locations so it makes more cars available, but that really depends on the timing. The time I returned there were no cars available and the other locations didn’t have any either – must be a hot time for road trips this time of the year.
I really loved this location and their cars are pretty recent too, so it’s not like you would end up with a junky car and the service is great. I’ll update my review when I rent from them again to see if anything really changes. Right now they are on top of my list.