Focus Optometry

This store has a rude receptionist and she had no patience. Besides the fact that she speaks poor English, she has an attitude issue. Instead of explaining to me about my benefits, she explained to my friend and exposed all my personal information. In addition, she also gave me a weird look when I told her that I have two insurance plans.

So per my husbands request I am to say that this place is «wonderful»!!! They really took care of him and he loves his glasses. He will be back for his sunglasses very soon.

My family has been coming here since we’ve been in America (from elementary school till college) and we have always been very satisfied with their service. The staff is very helpful, especially Mindy, who’s always there to answer our questions and she is very professional and patient! Whenever my mom drops by the office or calls in with questions about our insurance or contact lens etc, Mindy is always available to answer her questions thoroughly and efficiently.
My sister and I used to see Dr. Anthony Toy when he worked here and he was always very knowledgeable about any questions or concerns I had with my contacts and glasses and explained everything we needed to look out for (since we both have pretty high prescriptions). Though he no longer works here, the new doctor I recently saw was equally as helpful and and friendly.
There’s also a nice range of glasses and frame styles to choose from, and the office is very well kept and clean!

My exam was done by Dr. Nguyen, and my optician was Mindy. Mindy made the experience very worth while for me. I work in Alameda and she spent a good amount of time communicating me over the phone regarding my vision insurance (I’m one of those complicated patients who have 3 insurance accounts– oops!) Both Dr. Nguyen and Mindy were attentive to my needs visually and aesthetically.
Oh, and it doesn’t hurt to have a plethora of frames to choose from! Tom Ford, Prada, Salvatore Ferragamo, you name it. Office is clean, bright, and spacious.

I chose to come here because they were one of the few locations that open on Sundays. Thuy was especially helpful — she was so patient with me when I wanted to try on every single colored contact lens =) and Dr. Nguyen was also very helpful in getting me exactly what I needed. I received nothing but excellent service from this place — they were professional, patient, helpful, and very accommodating to my busy schedule.

love the customer service here! The staff is nice and helpful. Not busy at all around 4 in the afternoon. It was quick and easy for me to pick and buy a frame. Good selection of frames.

Worst experience with an optometrist in 20 years of getting glasses. Avoid! So I went out of my way to get go to this shop because they carry Revo brand. The first time they made the lenses the tent was way too light send the glasses were v-​shaped from the front (not straight it seemed really odd so they remade the lenses but they were still V shaped from the front and I showed them the internet picture of the Revo classes and I showed them there’s and they just didn’t acknowledge that there was a problem. So I thought oh I’m just being picky I’ll take them within a couple of months the Center bridge broke just from from taking the glasses off and I brought them back to the shop the shop took 4 months to get them repaired. I called a number of times and even asked to speak with the owner they said he would call me back but he never did. Finally they were fixed and I went in and pick them up I told them it has been the worst experience buying eyeglasses from them and their answer: Do you want an adjustment?

This rating is just for the time it took to get my glasses after order, not for my eye exam, which I mentioned in another review here was the best I’ve ever had and Dr. Choi was awesome!!!
Ordered two pair, it took almost 1 month to get both glasses back, the first one took more than two weeks, and it looks like they forgot to send the 2^nd pair or something so that took more than another week too. If you really need glasses asap (you don’t have spares) don’t order from them. Also make sure you ask for the case on your glasses, esp. if they are expensive high end ones. It seems like they are quick to «forget» or «overlook» giving you the case which often contains original cert. of authenticity/​warranty info (e.g. armani eyewear), wipe cloths, etc.

After reading the positive reviews, I decided to come here for an exam. I had high hopes that I would receive a new pair of contact lenses within two weeks, but after 6 weeks and many «trials» later, I decided to find a new Optical center. Too many «guess work» made me lose confidence in their abilities, that is, after seeing three separate opticians and four set of prescription numbers.
I have worn contacts for over 33 years, so after 6 weeks of having them «guess» the best prescription for me, my gut feeling was to move on. I believe I have been patient enough and have given them enough opportunity to do this right.
Anyway, this office did not work out for me in the end. Perhaps, my eyesight needs to be looked at by someone with «more knowledge and experience» than those here at Focus Optometry. In all fairness, the front desk staff were friendly and accommodating.

Christine Choi is an amazing optometrist. Very careful and professional. Highly recommend!

I went to LensCrafters to order sunglasses and I know they usually take 10 days for special orders, ended up taking TWO MONTHS. My sister called after a month and they told her they actually just ordered their lenses… thanks for the update!!!
I came HERE for my glasses and first and foremost, the staff helps you RIGHT away, secondly, my glasses were ready within a week. Yeah, SEVEN DAYS. The gentleman here also adjusts your glasses perfectly and quickly. I don’t know what else to say. I am VERY HAPPY with this place. They have a website that tells you their promotions and what insurances they take so that makes life a bit easier.
Being that I’m a typical petite asian, I need my glasses a bit smaller so I don’t have to constantly push my glasses up and find that they have a pretty decent collection of smaller frames for me and a wide range of brands: from high end to basic necessities. I got a Marc by Marc Jacobs frame in tortoise with AR hi index lenses for $ 305. I have previously gotten Kate Spade rimless glasses almost a decade ago and another pair of DKNY, both fitting perfectly and lasted for quite some time. I didn’t get my eyes examined by the current doctors here this time around but I have before and they’re knowledgeable and friendly. That being said, I do miss Dr. Toy a lot and I hope to find a clinic he is at so I can go back to seeing him!

I’ve been coming here for a while now (2 – 3 years) to get my regular glasses or sunglasses I love it. People here are nice & they have good customer service. However, they didn’t get a 5 stars from me only cuz they don’t have a lot of frame selections here which is unfortunate cuz their glasses here are really nice… they need to update their inventory more often. Highly recommend this place so come get you’re eyes checked lol

I normally don’t like giving out so many 5 stars, but let’s be honest here, this is one of the best offices I’ve ever had the pleasure of being a part of. The entire staff is wonderful, knowledgeable, and extremely helpful.
They go out of their way to ensure that you have a great visit, and the doctors are equally as helpful. It’s really great when you have doctors that aren’t just there to do their job and kick you the eff out, but they really do care about you and the general health of your eyesight.
They’ll always remember the small details of your life that’s not part of my medical records, and they always have such great attitudes while in the office. If you’re looking for an optometrist office, and are new to the area, I highly recommend giving Focus Optometry an opportunity!

5 stars for Dr. Anthony but had to minus one star for the difficulty of setting up my appointment.
As a person who has ²⁰⁄₂₀ vision, I didnt think there was a need for me to visit the optometrist often. But then several people told me it’s a healthy thing to do because even if you do have 20 20 vision your eyes still could have some infection or something. So I decided to give focus optometry a call. I havent been to the place in probably 4 years so the woman said she didn’t have my record on file. But then minutes later she goes and tell me who my mom is and my sister. Lady. if you dont know who i am or see me in the system at all how you going to tell me who my mom is. Long story short she made it really difficult to set up an appt that could have easily taken 2 minutes but ended up being 15 minutes of non sense.
So about my visit. Dr. Anthony is extremely knowledgeable and helped inform me about the whole process. He carefully explains why he does certain tests and what everything means. He always makes sure that you’re comfortable and aware of what is going on.
Overall I had a good experience and left a happy camper!

After looking around at several places, I think this is my place for at least a few years, with Dr. Choi. Shes nice and honest as well. The front desk woman helps you do the rebates if you order contact lenses.
Overall, a good experience. When you have an appointment, you don’t have to wait very long, unlike *some* places

I live right across the street so it’s very convenient to visit Focus Optometry. All their staff are incredibly friendly and very honest. When you’re trying on glasses, they don’t try to sell you their expensive stuff. They just guide you to what they think will look good on you. I really appreciate them not trying to get me to buy Gucci branded frames!
All the optometrists there are super friendly and caring. They make sure you’re comfortable during your appointment, and are very easy to talk to if you have any problems. I usually have Dr. Anthony Toy, who is VERY nice and accommodating. The women at the front desk are also very helpful and kind.
Their technology is up to date and I never have to wait more than 10 minutes for my appointment. I absolutely hate it when you make appointments and doctors make you wait 30 – 40 minutes to see them. What the heck is the point of an appointment if they’re going to be late anyway?! But yeah, that never happens here.
The only reason why I give this place 4 stars is because of my recent experience. I ordered a pair of glasses and one of the employees told me it looked great, my sister said it looked great, so whatevs I bought it. It came in very quickly (awesome) but when I went to go pick them up, I tried them on and they were super wide and didn’t even hook onto my ears! I didn’t notice this when I first picked them out, so I was confused. An older employee (who has been working there for as long as I could remember) instantly said that they weren’t safe because they were too wide and could fall off. So she said she’d send in an order for a smaller pair. So I waited another 5 days and it turns out that they only have one size! So then I had to go back in AGAIN and choose a new pair, but it all worked out because I’m so much happier with the new pair and I can’t wait for them to come in. I’m just irritated that it was a hassle and that I’m driving around partially blind at night.Haha.

My world was turning into a blurry mess, but Dr. Toy made it all better!
First things first: when you walk in you are immediately greeted by the staff inside and asked if you need assistance — love that! I went straight to the staff to let them know I had an appointment, and they got me settled in with my paperwork right away. Shortly after, Dr. Toy came out to introduce himself to me and get the exam started. I have to say, he is by far one of the best optometrists that I have seen so far! He was very patient and explained everything that he was doing and what he found out was going on with my vision. He’s incredibly personable and made the entire experience an enjoyable one. Since I have an astigmatism the contacts are a bit tricky, so he made sure I made another appointment with them just to follow up and make sure all was well.
Once we determined that my vision was terrible and I needed to get new contacts, the front staff helped me order the contacts that I needed and even took care of filling out all of the information for the rebate I was going to get! They told me if there was any issue with the rebate after a month, to go ahead and let them know so that they can check up on it.
I’d also like to add that the store itself is very nicely organized and clean, which makes browsing through their collections a pleasant experience. Love the staff, love the service, and I love being able to see! Will be a loyal customer here from now on =)

This is an update. The staff remembered my previous review and took note of it. They made some serious changes, and it didn’t come unnoticed.
First off, they’ve been more helpful with the contacts rebate. They fill out everything for you and all you have to do is send it out and cut the tabs out. I still don’t trust them with picking them up so now they have an option of having it directly sent to you, which is much nicer.
Secondly, the doctors are pretty knowledgeable in their field. I’m a curious person so I naturally ask them questions, and I always expect answers.
Third, the staff are more helpful.
So, I like the fact that they take Unilocal seriously and put the reviews into consideration. Good job in improvements.
PS. I would also like to say that in my last review, when I meant ACCENT, I meant that this particular person didn’t seem happy to help with my problems and she seemed unfriendly towards me. I don’t mind accents at all since I come from a family who immigrated from Vietnam.
Just wanted to clarify any miscommunications.

I didn’t do a business with them since the people here just want me to get out of the store quickly so they can close early. I came here at 6:05pm on Thursday and no customers are there. I thought that I can get the time to talk to them until their closing time at 6:30pm. But I was wrong, they told me that there is NO doctors available and they’re closing early. Great! I spent so much times in the traffic to get here and they want me to get out. I talked to an old lady and she didn’t care to help me as she just rushed me off. She wanted me to call them back the next day… Boy, I had enough and walked out of the store immediately and WON’T come back.
This review is for the owner to keep your eyes on your staffs. No matter how good the doctors are, you won’t get my business with this service.

5 stars for Dr. Tony Toy. I recently got my eyes checked out here and was very happy with the visit. Tony is very knowledgeable and extremely sociable. He knows his stuff and is more than happy to explain things to you. I also like that peripheral vision test they always give. It’s the closest thing to playing a video game while at a doctor’s appointment.
They have a wide selection of stylish frames and even better, they have up-​to-​date sunglasses. I was more than happy to get a new pair of Polarized Ray Bans since my other pair got scratched up. :(
Focus Optometry is located inside of a mini mall of sorts. I think most, if not all of the surrounding stores are Asian. I thought that was pretty funny. There’s at least one, maybe two drink stores there that sell teas and bobas. So go get a mango iced tea, get your eyes checked out, and get some new shades so you can look like a rock star drinkin’ them bobas.