Extended Stay America – San Jose – Milpitas – McCarthy Ranch

Normally I wouldn’t be too hard on an Extended Stay. You don’t come here expecting the quality and hospitality of something like a Hilton or Marriott because, well, it’s not a Hilton or Marriott. And I’ve been plenty cozy at ESA’s elsewhere in the past.
That being said, this was easily the worst hotel experience I’ve ever had. The hallways are dark, dingy, and musty. The kitchen was dirty and stained. The bathroom sink had a crack in it from drain to countertop. One of the towels had been stepped on (clearly visible shoe print) and another had long black hairs on it. And the Piece de Resistance… my linens had not been changed since the last guest (either that, or there is secretly a shedding gorilla with dandruff taking naps in guests’ beds before checkin).
The other major pain, you literally cannot escape smells. Every night there are sixteen different types of curry being cooked between the hours of 8pm and 12am and they will ALL waft constantly under your door. And if you think it’s bad enough inside, welcome to Milpitas — you’ll be greeted by the smell of the nearby sewage treatment plant as soon as you step outdoors. And with what some of my neighbors were attempting to cook, that often was the better alternative.
The only positive feedback I have is that the front desk staff were very helpful; they brought me clean sheets right away when I called about the linens and were very friendly and apologetic.
But this shouldn’t even have to fall on them; this place needs to hire a housekeeping staff that actually knows how to house keep. And perhaps consider bringing in a few appliances from the 21^st century. Until then, I will be taking my business elsewhere.

Filthy filthy filthy! This is one of the worst hotels I have ever stayed at, especially considering the price! I cannot even comprehend how they justify the price of this place. If I could get a refund and sleep in my car, I would!
The sheets are stained, there’s spider webs on the walls and from the lamp to the ceiling. There’s bugs EVERYWHERE. Absolutely horrendous! I wouldn’t recommend that ANYONE stay here. Disgusting! If I would have known how bad this place was, I would have opted to stay out of town.
When I brought these things to their attention, they moved me to a cleaner room. Regardless, at the current price this should not have been an issue.

My BF told me not to read the reviews of this place before we got there. I’m glad I followed his advice. Had I done so, I would not have given this place a fair chance.
For me, this hotel’s location was great because it was in proximity to a lot of my fave food places. McCarthy and Ranch 99 Plaza are so close, you could probably walk. There is also shopping nearby with Great Mall being one freeway exit away. This place is right off 880 and 237 and near 680. However, the traffic is nuts because it is in the confluence of 880 and 237.
The rooms are on the smaller side. The bedroom is right next to the kitchen. There is a counter where you can eat, but not much space. Since we were hardly in the room, this was okay. There was a full sized fridge, microwave, range stove and sink in the kitchen area. However, there are no plates, utensils or pots. We had to go to Walmart to get these.
The room was fairly clean and orderly. The bed was comfy, but the pillows were flat. They need to replace them on a more regular basis.
There was sufficient parking. I don’t think the hotel was very full so noise was also minimal.
The biggest con was that the room smelled like cigarettes. Once you were in the room for a while, you don’t notice it. We had to buy a room freshener because it was annoying me.
Guest services and room service were sufficient.
Price for our weekend stay was also pretty good. If we got the same deal, we’d stay here again.

this hotel is far more different from other extended stay hotels, The room is dirty, bed is dirty linens looks like it was used by previous guest, trash can, microwave oven, everything. Night shift front desk guy is not so friendly, there is no hospitaly in him, ask for 4 pillows they gave us 3, Ac is noisy,. i should have just choose the extenday stay by Hillview ct milpitas not in mccarthy ranch.

Liked the fact this place was close to my work, their WiFi worked well and little bitty breakfast which was provided. The breakfast consisted of mushy apples and granola bars, you have to pay $ 10 extra a day for daily housekeeping service and I couldn’t get the smell of the last resident out of my room. Don’t go off the pictures. Read these reviews.

It was like stepping into a nightmare. I hate to have to write such a bad review, because the two staff members I met were very nice and apologetic about everything, but the facility is just terrible. My flight was delayed and got in past hours and was exhausted. I opened the door to my room and it was trashed! I mean TRASHED! Rubbish everywhere, bed was disheveled with a box of cigarettes and a lighter on it, all the lights were on. I shut the door quickly as I feared someone was occupying it still. The only other room they had available was a smoking room. I’ve never smoked a cigarette so to me the room smelled like an ashtray. But I had a meeting in the morning with a nearby company and had no choice but to take the only room available for miles. The room in general felt dirty, the floors especially. The towels had to be 20 years old. And I striped all the gross blankets off and tried to just use the sheet. It was a restless night, never got use to the smell and felt itchy all over. I got out of there as fast as I could in the morning. I actually finished getting ready in my colleague’s room. Her’s didn’t smell like smoke, but it had ants crawling all over. I’ll have to be back in Milpitas soon, but will stay close to the airport instead. The Extended Stay chain should be really ashamed that this place has their name attached. Also, can’t believe they charge so much for this place!

Positives:
Friendly staff
Wifi connection is good without having to pay or upgrade
Remote works fine
Negatives
Close to 237 and 880
Table and tub slightly damaged
Small room
No pots, pans, utensils
Overpriced

I reserved a non-​smoking room, give me a smoking room; there are flies in the room; claim to have breakfast, but actually it is not breakfast; overpriced

this hotel is pretty awful. There were someone else’s clothes in our closet… You thought they would notice that when they cleaned. Their hair dryer didnt work and lights had no off switch. Breakfast was only a few fruits and oatmeal packets. Also, the room had a strong cigarette smell even though it was a non smoking room. Would not stay here again– not worth it!

Full flies everywhere. Less than expectations. Not worth the money. Not recommend to my friends. Hope to switch to another place. No cooking utensils.

The bath tub bottom looks like it hasn’t been cleaned in months and the rest of the room doesn’t look so clean either. Housekeeping only comes in once/​week when you are checked in. Rooms are depressing. Bedspread looks 20 years old and are disgusting as are the window coverings.
Think Motel 6… only it costs more.
I asked them TWICE if they’d scrub/​clean the bath tub. Twice, the front desk said they’d send up housekeeping the next day. But it never happened.

I wish my stay here could’ve been better. My room wqs dirty and I didn’t want to go back to the office and change my room as I was so tired when I checked in. Front desk was a sweet heart.

Arrived at hotel Sunday, Feb 1^st around 8 PM.
Receptionist could not find my reservation (fully paid via
).
She was very unprofessional and borderline rude.
Couldn’t get my name or last name right. She actually insisted that I contacted
to resolve the issue.
She ended up using MY OWN Cell phone to contact
.
The reservation was finally found but before she made me feel like a crook.
Although I do understand some of the issues that may happen when booking through
or Expedia, I can’t find an explanation for her rude behavior toward a paying customer.
Certainly this hotel will never see my business again.

I wish I could give it zero stars, or even negative. This place is a complete craphole. I was trying to be a good steward of my company’s resources by choosing the lowest-​priced option near our headquarters, but I came to quickly regret my conscientiousness.
There, now that I’ve got that off my chest, on to the specifics :-)
I stayed here recently, getting in quite late at night from the airport. I walked into my non-​smoking room and it was immediately obvious that some of the guests who stay here view that as more of a suggestion, because it smelled strongly of smoke and the Fabreze that had been sprayed on the curtains to try to cover it up (fail).
That was bad, but it was late and I figured I’d deal with it in the morning. Did a little work before turning in (wifi very slow, BTW). Then I got into the bed. The mattress, which had to be a piece of garbage even when new, was so worn that I rolled right to the middle and got stuck in the valley. It felt like a horse had been sleeping in it.
Between the horrid mattress and the really noisy heater, I woke up at least once an hour all night and was a zombie at work.
They changed my room the next morning, and it didn’t smell of smoke and the mattress was less worn, so I gave it a try. While less worn, it was still the same type or junk mattress, so while at work that day I called my company’s travel department and asked them if there was anything they could do.
Five minutes later, they had me booked at the Crowne Plaza and I drove over during lunch and checked out of EAS and into CP. Much, much, better. Watch for my review, coming soon :-)
Oh, and before I forget, another reviewer mentioned cockroaches. When I opened the freezer in my second room, I found a roach leg protruding from an ice cube in the ice cube tray (the cubes were so shrunken they looked a month old, and no surprise that nobody was using them LOL. I don’t know how that roach managed to find its way into the freezer or where the rest of it was.
I should also mention that if you’re staying less than 8 nights, there’s no housekeeping. Your can bring your old towels or whatever to the front desk and they’ll give you new ones. To put that in perspective, even Motel 6 (which is a certainly a step up from this dump) has housekeeping.
Yesterday, I learned that one of my colleagues will be in town next week for RSA and had booked a stay here. I told him to call our travel department and get booked somewhere else, and explained what it was like. Glad to save him from this horrible fate.
In summary, if your company travel department books you here, run away screaming. It’s the worst lodging I’ve ever had, bar none.

I wish I can give this place a no star! Do not stay here!!! They tell you one thing over the phone and a totally different story once you drive all the way there! Customer service is horrible and the guy at the front desk tonight is as ignorant as a damn fool! He said yes our customer service rep tells people different things and it’s okay??? Stupid employee! No wonder this place has horrible reviews!!!

For my Aug 2013 stay
I had used Priceline for this place and it was a huge mistake. When we requested two double beds, they charged us an extra $ 20 saying it’s mgt policy for Priceline. Funny how I made same request using Priceline reservation for other nights the same week on my crosscountry trip. Chicago Grand Hyatt, Omaha DoubleTree, Salt Lake City Sheraton, Denver Sheraton… all no extra fees.
Like the previous reviewer, Amanda, had said, the room smelled rancid… like OLD curry mixed with pepper mace. When we requested another room, it had the same smell. It’s got to the be cleaning products or maybe pesticide smell… who knows…
Stay away. Gross. The bathroom was gross too. The toilet seat had a stain and my friend just sighed and cleaned it up.

I was very patient notifying the management that there were COCKROACHES & earwigs in our room, no clean towels, the sheets were not replaced. Is there a level lower than one star?
There are many nice places to stay in the South SFO Bay Area. This is just not worth the headache. Check out
for the gruesome pictures.

Recent stay at the Extended Stay can best be described as adequate. Their standard room product was generous in size and included a kitchenette area. The entire room was very clean and tidy when we checked in. The hotel is laid our more like a motel style campus (several spaced out two story buildings surrounding by parking lots). When checking in, be sure to go to the lobby, which is located off of Cypress Dr. The hotel is located next to a very large asian focused plaza with a 99 ranch market, several restaurants, and a particularly good tea shop (Fantasia).
My biggest disappointment with this Extended Stay was the quality of the mattress. It was very creaky and pretty worn. Luckily i was very tired and was still able to fall asleep. Wifi is free for hotel guests.
The grab and go morning breakfast consisted of coffee, prepackaged muffins, bars, fruit, and oatmeal. Overall, a nice and quick breakfast option if you are in a rush to get somewhere.
Overall:
Room — 3
Bedding — 1
Cleanliness — 4
Location — 4
Value — 4

This hotel must have been renovated since it was a Homestead and when these other reviewers wrote about it. Aside from lack of Comedy Central I have no complaints. In fact there are some nice features Id like to point out:
1. across the street from Cisco campus
2. a short walk to Loving Hut vegan restaurant, an Asian market and around 40 other ethnic dining establishments
3. a nicely equipped gym
4. A commons area for meetings and hanging around (see photo)
5. Friendly and extremely accommodating staff
I’d stay here again without thinking twice. It’s clear that the earlier reviewers encountered a work-​in-​progress or maybe they’re just haters and haterettes. I do think this hotel deserves some positive feedback. To offset the nasty grams currently on the site

This was a fine, but not amazing hotel. The room was clean and definitely workable if a bit run down. The bed was comfortable and big. While the room included a kitchen, and a counter that functioned as a table, it was laid out like a studio apartment rather than a suite. The best part of the room was that there was free Wi-​Fi, but it was very slow.
If you’re looking for a reasonably priced place to crash and sleep at the end of the day while in San Jose, this works fine. If you’re looking for something more than that, probably look elsewhere.