Cross Roofing Company

If you are bidding out your job to other roofers, chances are Cross Roofing will give you a moderate discount up front. Just be wary of the subcontractors they use because they will not warrant their work or any new damage they may create.
I contracted with Cross Roofing to install a brand new roof for my 1925 steeply pitched Tudor and separate garage structure. While they did provide me with a moderate discount up front for the entire job I lost (3) weeks up front waiting to hear from their subcontracted tear off crew that they were not going to take the job. It was then that I decided to go with an alternative vendor when Donna was good enough to call me back and offer the job to me with an alternative tear off crew. Unfortunately, the new sub-​crew wanted a bit more than the first. So the up front moderate discount only resulted in half the discount I was originally promised from Cross Roofing in the beginning.
The tear off crew went to work very quickly and the new roof appears to have been installed very well. During the tear off however, the sub-​crew managed to shatter (3) glass panes on an antique eye-​ball attic window. They also produced 5 – 6 large new stucco holes on the walls around the eaves and chimney where the old roof and gutters came off, as well as cracked and did not replace some fascia boards correctly. The Cross Roofing crew also neglected to tile and finish the eye-​ball window section of the roof until I brought it to their attention. When I protested to Cross about the broken window pane & stucco damage they moved quickly to pressure the subcontractor to fix the glass and they did so after two attempts and another three week delay. The broken stucco however, was a different story. Cross roofing did send one of their own men to fix the chimney almost right away. Unfortunately, the two times they did so, they used an inferior material and fixed the holes to my dissatisfaction. They did not use straight stucco. In addition to all this, I noticed that the roof installers actually managed to sloppily catch several fronds from a very tall yucca tree that stood next to the property that were stuffed in between the new plywood and roof tiles. I had to pull those out myself. In the end and after a lot of lost time and pressure from me, Cross Roofing would not take responsibility for the actions of their sub crew regarding the other stucco holes that were left in disrepair nor would they repair the bad fascia boards they had installed themselves.
I had to hire my own handyman to fix the stucco and re-​do some of the fascia boards at a minimal expense and when I asked Cross Roofing to pay for his fee, they gave me a lot of flack to only in the end give in and pay for part of it.
All of these mishaps were unacceptable to me and I have never had this much trouble with a roofing job before. In my opinion, Cross Roofing reflected very poor workmanship towards their attention to some details, a lack of interest to make good on what went wrong, as well as a reluctance to bring this job to a smooth end for me their customer. I thought this was all very unprofessional.
This referral came to me from my real estate agent who represented me on the purchase of this property and I will be certain to inform her of their conduct. I would also not consider them for any of my other close proximity properties.
Use somebody else.

They came out and performed a quote with pictures to explain what they were going to do. They did the work promptly and even cut away some branches of the neighbor’s tree that was protruding onto our house. They also cleaned out some debris from the gutters. I highly recommend them.

I used Cross Roofing for my new roof a couple of years ago. They provide stellar customer, and they provide quality work. In fact, Donna even took the time to take me around the neighborhood to look at the roofs since I couldn’t decide on the color. Since the new roof, I have also called them to inspect the roof when I thought that other contractors may have damaged the roof while doing other services for me (i.e. extensive trim pruning, etc.). They are efficient and honest. I highly recommend them.