Borders Transfer Inc

Sadly, same story as everybody else on here. Borders Transfer subcontracted by Sears to deliver a bed with a moveable platform that required specialized installation knowledge. The driver KNEW at the time he arrived that he didn’t know how to put the bed together, so just dumped it all in the garage and said «they’ll send somebody else out another day.» Once on the phone with Borders they said somebody could come out in two days, when I protested I needed it installed sooner, they threatened me with two weeks. Subsequent calls to Sears could do nothing to alleviate the situation. Why would Sears KEEP contracting with such a lousy company? I used to think highly of Sears, but this experience will keep me from purchasing anything requiring delivery from them in the future.

TERRIBLE TERRIBLE TERRIBLE Ask Sears not to use this company. If I could give them 0 stars I would. They NEVER CAME NEVER CALLED. Now I see from the other posts that if they ever do come they may damage my home. PLEASE complain to Sears: shc@customerservice@sears.net I emptied and cleaned my refrigerator it was 100 degrees today and my food was a box of ice from 2pm to 9pm when I gave up. Delvery window time was 3 to 5pm and no one ever came. I took the day off and waited 7 long hours. Border would not even answer Sears delivery staff inquiries. 100% negative experience.

Worst company ever! They damaged my household items when delivered the washer.
The way they handled the situation was terrible. Robin is the claim administrator and is very dishonest person. She will be dishonest with you and try to take as long as possible to respond. After that whole experience I will never give a dolor to Sears. What a disappointment!

I ordered an oven from Sears in person on Friday. I paid extra for Sunday delivery, and more extra for specific time slot. My receipt proves that I paid for delivery, set up, haul away of old oven and paid extra for a power cord. They were supposed to come between 12 noon and 2pm. I was at a meeting and was expecting to be home by noon. I left a note on the front door specifically telling Sears delivery not to knock until noon. I have a non– english speaking babysitter at the house with my baby. I left my meeting at 1130 to head home. Saw missed call with no vm. Called it back. It was delivery company. When I spoke with them, they said that they had delivered oven and had left it in middle of room and had not hauled away old oven. I asked them to return immediately and remove old oven. They refused and said another team would come to take oven. I inquired as to when this would happen, as I had scheduled my entire day around this delivery in a 2 hr window. They said they didn’t know. I then called customer service to complain about this. They took my info and said a case manager would contact me within 24 hrs. I said that was not acceptable and I needed this resolved before 2pm, as I paid for this and was the agreed upon contract. I then asked to be transferred to Sears Home Delivery to see if they could help. In the meantime, I had arrived home and there was the oven, still in the box!!! This is impossible for me to take out on my own and I had paid for delivery and set up. This is a plug in model. Very simple install that I can do myself if oven out of box. I then speak with a service rep and am transferred to the manager. He states he can see my receipt of all that I mentioned above, then goes on to say that the vendor order said «leave in box». I can accept human error, but still, I need this resolved. Let me also mention that the company did not delivery plug, which I paid extra for, nor did they leave a receipt for proof of delivery. No signature by receiving party. I have now been on the phone for 1.5hrs. It’s 1o’clock. While I am waiting for resolution, I am writing this review. I have just called Borders and they state they will be here in 15 min. I told them to make sure to bring poser cord and paperwork. I plan to escalate this further to their management and perhaps higher up if this still is an issue after they come the second time. Extremely poor customer service, poor professionalism. Very dissatisfied customer. Sears aware.

This company delivered my Sears refrigerator in early June. Two young men who clearly could not handle bringing a refrigerator up a flight of stairs did over $ 1000 worth of damage to my redwood outside stairs. I filed a claim the next day with Sears. Sears was not at all helpful in resolving the issue and said to contact Border’s directly which I did on June 15. Since then all I got for 4 ½ months was a runaround. I gave them a quote as they asked for repair and a video. They came out and inspected the damages and agreed they caused them. Finally after I filed a complaint with consumer division of the Attorney General and our local CBS consumer watch, they sent me a check just last week. If you use Sears for delivery, make sure you don’t get Border’s. The worst dealing I’ve ever had with a company with incompetent help and management. This company cause me a great deal of stress and now I know to contact the consumer division if I ever have an issue again with a company. KPIX CBS aired my complaint on Dec 26 about Borders and Sears. I hope some viewers saw it and don’t use this company.

This is a shipping company that Sears apparently uses for their appliance deliveries. The men who came to deliver our appliances were inefficient, unprofessional and downright rude! They put two scratches in our new hardwood floors after I specifically asked them to be careful and said they would need something to protect them. They were ill-​prepared to do such a delivery, no mats, no protection for our floors. Then when I pointed it out to them they denied it. One man was actually the rude one, the other barely spoke… English! It was the worst experience with delivery people I have ever had and told Sears that very thing. Nd, to top it all off, because I questioned their abilities they got snippy and refused to do the refrigerator water hookup! Unbelievable. Whenever you are ordering from Sears ask about who they use for shipping. Do NOT let these people deliver to you.