A’gaci

Terrible Quality…
Paid $ 22 for a regular blouse, first day of wearing it and it was all torn by the side! (this was not because of the fit as it was a free blouse) I’m glad i had a jacket to put over it. will never be shopping here again. Their quality sucks for the prices.

I have shopped at this store in the past and have loved it, but I was APPALLED by the customer service I received on Saturday evening. I went to the mall with my girlfriend and our little sisters and decided to step into the store to look at some nice shirts. Before I continue, I may say that no matter how much you keep an eye on kids, sometimes they get into things that they shouldn’t. So as my girlfriend and I turned around we noticed the little ones on a stand next to some mannequins. Just as we were about to tell them to get off of the stand, a young man by the name of Mitchell proceeded to rush over and tell the two little girls «um, no you need to get down from there!» Disgusted by the way he would talk to little kids, my girlfriend then said «excuse me?» When he then decided to turn around and say «what did you say?!» Our TEN YEAR OLD little sister then said «oh she didn’t say nothing» and he then turned and said to our little sister «that’s what I thought!!» After him and my girlfriend argued about how he was talking to a little girl I then asked for the manager to which he replied «oh I am the manager!» So I then asked for corporate number and he told me «I’m not giving it to you, you can google it!» After finally getting a store card from someone else, I asked the young man his name and he responded saying «that I don’t have to give you!» while pointing his finger in my face. Never will I ever recommend this store to ANYONE after our experience and their corporate store will definitely be getting an earful from me! Might I say, that I’ve worked retail as a manager and have many times dealt with kids climbing on structures and things they shouldn’t and there is ALWAYS a better way to solve the problem than to yell at a little girl the way he did.

This place always has great workers who are very helpful but the guy who works here he’s the Latino gay guy who wear his shirt open most times, he was very rude and he seems so serious like I asked him about a price on one of the clothing items and he seemed like he was very bitchy about it maybe he was having a bad day or something but he seems very snobby and not very helpful.
The pregnant chic seemed very annoyed when asked for a shoe size maybe she ddnt want to move away from the front counter as she was just standing there doing nothing she had a very bitter angry look on her face and then when we asked her for a price check on one of th items she seemed very irritated like ok if your having a bad day or if you don’t like your job that’s not my problem why do you even work there? Bad customer service
But as for everyone else they are great helpers and very friendly. Most of the clothing in here is cheaply made though very expensive for cheaply made clothes cute heels though and good sales!

Great clothes, affordable prices, terrible customer service. Never again.

Management has a serious customer service deficiency here. After trying on some dresses (and despite having bought some on a previous visit), the manager insisted that my friend go back into the dressing room to retrieve the hangers for the things that she had tried on. He got a bit huffy about it after we mentioned that it was rather odd and then stated that if we were not happy about it then «sorry, it’s not my job to pick up hangers.»
???
Too bad, because staff are otherwise very helpful.

I shop here a lot! They always restock new clothes and its pretty affordable. Reason why i’m giving 2 stars is because the managers here are not friendly at all and always look mad. Their employees are all very helpful and always have a smile on their faces though!
So i returned a dress, but forgot to bring the reciept. The cashier told me that i could just find something else for an even exchange. Once i did, the manager rolled her eyes and asked me who said i was able to do that. I told her and she rolled her eyes again, looked pissed, took a look at the dress i was returning (i did not wear it nor did i ever take it out the bag when i bought it) and right in front of my face, she told the cashier to look at the tag, as though i had took the tag off and magically attach it back to the dress after i wore it.
Management needs to learn how to improve their customer service from their employees.

I worked here when it first opened back in 2008-​09 (S/​O to the best managers Jason and Diana! hehe) any who this place has come such a long way!
The customer service experience here is ¹⁰⁄₁₀ every time I go in. I really like Mitchell and Flor is super accommodating and helpful. There was another lovely worker whose name I never got who helped me pick out a cocktail dress and even brought over some she thought would like nice for me to try! Out of all the women’s clothing stores in Great Mall, Agaci has the best customer service aka they are actually interested in helping you and will help you if you ask unlike other employees who «pretend» to help you «look» for an item and when they can’t find it resort to checking their computer systems and discovering that the item you want «was probably the last one and the other 8 listed probably sold because the system updates a day later» every single time (did you guess F21 yet?) but really, not even employees at BEBE are this nice.
Specific ways this store is great; I was once not given my original receipt back so was worried I wouldn’t be able to exchange an item that had been on there but Flor didn’t even hesitate to help me out, another male employee helped me find the last shirt I wanted after searching almost all the racks, they never hate on you for wanting something off a mannequin or at least don’t show you their annoyance if they even are, the store itself is clean and well organized by color (how fabulous is that!), and all the employees great you when they see you. I hope this management team stays on because whatever it is their doing is definitely working and it shows!

One of my favorite stores to shop at!
The employees are always nice every time I go here. I usually go every 2 weeks or every other month depending if I’m looking for something specific at the mall or just browsing. The store is always clean and I love the fact that I can go through the whole store and I am able to easily shop here. They have a wide variety of colors and styles. VERY COLORFUL too. It gives off a very fun vibe to shop at. I understand the workers talk to each other but they still help you out when you ask. They are not rude whatsoever. I mean c’mon everybody at the workplace talks. That’s normal to us cause we’re people. I’m sure you chit chat with coworkers too while you work.
Overall I haven’t had any problems with this store and I love shopping here. Keep it up!

Good deals and great clothing! Always very assorted but the only downfall is that their customer service isn ‘t the best.

4 people working, everyone at the register just talking. FAIL. It sucks because just by looking at this place it has a lot of potential. Just a bad crew. Btw where is the owner? Cause if I had a place like this I’d be pissed to leave it in the hands of people running it down.

The store is def more clean and organized that Wet Seal, Papaya, F21, etc but this has been the worst customer service I’ve ever receive at a retail store! SLOWEST STORE EVER.
I came in to buy 2 items this past Saturday and there were 3 individuals in front of me. It took about 10 minutes for each transaction and each individual only had about 2 items each. I saw at least 4 – 5 employees walk around playing with their nails, socializing with one another and none of them were assisting the register at all. There was a line of 10 people waiting to purchase their items and only 1 employee at the register. The one employee at the register was sooooo slow at everything and didn’t even smile at me. As a former Abercrombie & Fitch retail employee, I understand the pain of working retail and dealing with customers, etc but A’gaci could at least TRY??? No one greeted the customers at all, it took so long for me to buy TWO things that I honestly was about to walk out w/​o buying anything. I’ve purchase items from the online store many times before without and problems. The employees have no professionalism at all and have absolutely no customer service at all. Given that you get what you pay for sometimes, I don’t think I will be returning to the A’gaci store to purchase anything again. I will stick to ordering their clothes and shoes online.

Clean and organized compared to Wet Seal, and Papaya! The clothes are very cute, but don’t expect too much for the quality. Maybe it was my lucky day. I encountered only 1 not so not so helpful employees. I asked if she could check the size on the mannequin, it might be the size that I need, she answered rudely «we are not allowed to do that». I’m ok with it since it’s the store policy but she could have said it nicely. The rest of the employees were polite.
Anyway, we’ll come back for more cheap clothes that I need for just one season, not for lifetime.

So I went to Great Mall to find a dress to wear for my friend’s wedding. Stepped into A’gaci not expecting much but I was actually able to find something pretty decent! I purchased a glittery mint colored peplum dress for around $ 30. At the time of purchase, I didn’t think the quality of the dress was too shabby. Unfortunately, when I actually wore the dress for the wedding, the glitters kept falling off. The dress was still glittery by the end of the night but so was the passenger seat of my boyfriend’s car.

Much cleaner and organized than Forever 21 but same crappy customer service. The girls working here clearly hate their job and it sets a bad tone for the store regardless of how loud Rhianna is blasting.
Cheap quality, throw away fashion type clothing. Prices run between $ 10-​$ 30 on average. No one running the dressing room I just walked into a room. I bought a sheer white blouse here for $ 20.50.
They have a lot of yoga pants, basic tank tops, that kind of stuff.

Absolutely horrible customer service. Almost all the clerks have attitudes and do not even seem happy to help, even though that is exactly what their job entails. It is a face-​to-​face customer service job and whether they like it or not they should at least pretend to be happy and smile.
The ONLY reason I shop here and rate the place a ³⁄₅ is because everything is American made, compliments my taste, and they have a good clearance selection.

If you love cheap clothes like me then you will like this store! It is kinda a mix between forever 21, wet seal and papaya. They have a good sale section in the back as well. At times I found things for dirt cheap like $ 6.00 for a nice top and $ 15.00 for a pair of tight jeans. They also have a shoe section in the back of the store as well. This is one of my favorite stores at the great mall. It is worth checking out! Course, the sizes are asian sizes so beware that if you are a medium, you could be a large at this store.

Customer service is always upbeat and friendly here, wish I can say the same about Forever 21. That is why I haven’t shopped at Forever 21 in almost a year.
Selections here are not that broaden but you get your basic wear: yoga pants, sweats, tank tops, dresses, skirts, cardigans, shoes, accessories. I like that the store is well lit and very organized.
I always get my long sleeves tops and cardigans here. can’t beat their prices!
Not too shabby at all– hip styles and formal wear available!

This store is very cute and reminds me of Forever 21. The prices are reasonable and the styles available has something for everyone. While my sister likes slightly more flamboyant styles, I am slightly more traditional with clothing. Both of our style needs would be met at this store. However, we both like wild earrings and they had plenty of them. I wouldn’t purchase shoes here though as they are too cheaply made. Stick to Aldo for shoes.
The customer service was great. I found that the music played in-​store was a little too loud though but perhaps I sound like an old lady saying that. Overall a good shopping experience.

Love, love, love. It was worth spending almost an hour trying to find parking on Black Friday. Yes, I came for A’gaci…more because I’m actually in the Bay for once, rather than for the sales… there is no way I’d wake up before noon to shop Black Friday specials. Sleep is better than shopping.
That being said, I spent $ 80 here and got 3 tunic camis (useful for layering), a belt with a bow on it, a simple (but gorgeous) dark blue dress (that I will have to alter as it is M, but at $ 10 it’s great), a coral and white puff-​sleeved button up shirt, a flowy sheer white tunic tank with pretty red flowers, and a sheer gold tunic top/​dress. I’m so excited to wear them! And I officially have way too much clothing now.

On the totem pole of cheap, trendy clothing stores, I’d say A’gaci is a notch above Wet Seal, but far below Forever 21 and Charlotte Russe.
Basics/​Club Attire Selection: Decent
Shoe Selection: Good size for a clothing store
Accessories: Ick. Lacking — in quality, not quantity
Handbag Selection: Sparse
Prices: Cheap
Customer service: Decent
FINAL VERDICT: Meh.