Norman’s Hallmark Shop

It’s the day before Valentine’s Day and I’m going in to find the things that I need they do have a great selection however as I went upfront with a figurine that had no box I was told that it did have a box I told him I did not see one he said it has to so he’s making me feel dumb because I did not see a box then I was told there they had to suspend my order so I must wait I’ve already been waiting I decided to leave my things and leave I don’t need to be treated like crap you don’t want my money that’s fine but don’t have an attitude with me I would not recommend going there unless you want to feel like a complete idiot to be treated like garbage I believe that you should go and support the smaller stores in your town

Normally I would say its a pleasant place to shop. Locations is local, parking can be a challenge depending on day and time, because to the shared parking lot with the grocery store. Recently my feelings have changed.
I was looking for a specific holiday ornament they were out of. The manager was able to locate it at another location and was going to transfer it to her store. I said I would go get it the same day, but she was insistent on transferring it. (I should have known better) The item supposedly came in the following week while I was out of town (the manager knew I would be away). I told the girl on the phone the exact day I was coming in to pick it up.
When I showed up all they had was the note and no item. It appears the staff either has no respect for customer holds/​transfers or are not organized enough to place an item in a bag and STAPLE the bag closed with the note so items don’t just vanish.
The manager is trying to relocate the item, which at the week before Christmas will be impossible. So I am now forced to resort to EBay to locate the item at an inflated price.
VERY DISAPPOINTED!!!
I will be reaching out to ‘Norman’s’ franchise president once I locate his information and contact information. The larger the franchise has grown the more disappointed I have gotten with the stores. They need to go back to the basics of customer service and satisfaction. Not just store sales.

There are certain key phrases in the English language that elicit an outburst of awe and excitement when spoken by one person to another. These feelings are even more magnified and pronounced when these phrases are uttered in conjunction with a random act of kindness.
So there I was, standing at the register of this Hallmark store, the hapless and helpless husband I am, trying to purchase gift wrapping for my wife’s Hannukah present. Unbeknownst to me, I had picked up wrapping paper intended for a newborn boy’s gift, thinking that because it was blue, it would clearly suffice for Hanukkah. I’m a goy, what do I know about these things? More importantly, I’m not just a goy, I’m a man, and as a man, what do I know about wrapping gifts? Oh sure, I have wrapped hundreds of gifts in my lifetime. And it ain’t pretty. Gifts I wrap myself always trigger the same look on the recipient’s face: a combination of sadness and disappointment — not in terms of the gift itself, of course — but more a natural response to the obvious patheticness of my attempt to conceal the gift. It must look as if I just tackle the present with a giant sheet of wrapping paper, balling it up and under and around itself, spastically using crinkled up bits of tape to try and hold the paper together under any means necessary. The finished product usually looks as if it had been through a war, half mangled, like I pulled it out of the garbage and was now presenting it as a gift. Yeah, it’s sad. But hey, I try. And that’s all that should matter, right?
Now imagine me at the counter, paying for my stuff, already stressing over how I am going to wrap this gift, wondering how I will distract my wife and kids long enough to actually attempt the wrap when I get home. Will I have to hide in the garage, and attempt to wrap it in the trunk, and then bring it in? How will I get tape and scissors out to the garage without being noticed? Does Hallmark sell scissors and scotch tape? Maybe I could buy those things here, and then do it all out in the parking lot? Shit, it’s raining. I can’t do that. How the hell am I going to make this happen?
And then suddenly, as I stood lost in thought, in the midst of my stress and confusion, Michelle — her name was Michelle — beautiful, sweet, Michelle — looked at me and said,
«Do you have the present with you?»
My brain froze. I locked up. Was she speaking Russian to me? Why is she asking me this? Luckily, the other side of my brain took over and responded for me,
«Yes. Yes, I do. It’s in the car.»
And then Michelle uttered one of those key phrases I mentioned before; a phrase up there with, «you’ve just won the lottery,» or «the tests came back and they’re negative.» I looked up at Michele, we caught eyes, and from her lips came the magic words:
«Would you like me to wrap it for you?»
Joy! Euphoria! Bliss! Did I hear that correctly? Did she just say what I think she said? Is this really happening right now?
The rest is a blur. When I finally came to, I was driving home, smiling from ear to ear, with the most beautifully wrapped gift I would ever present in my life sitting snugly in the back of the car. Tonight, I would be the man…