Friendly Electric Heating & Air

So this experience goes back to 2013. Our heater stopped working and they came to fix a piece, some type of valve or sensor or something. A week later, after they fixed our unit, the heat stopped working again and of course it decided to stop working during Hurricane Sandy. I was working emergency services and was away from home the entire week but called them for an appointment. My husband and dogs were home freezing. Friendly electric hung up on me once, didn’t show up for one appointment and then I got a response to the tune of, «well no one has heat and we are busy so you’ll just have to wait». Called another company and come to find out the same piece Friendly electric installed was the issue as they didn’t calibrate it correctly. There goes another $ 400 for the new company to fix the $ 500 mistake Friendly electric made. Have never used them since. Their business is heating and they can’t even do that right. It’s a terrible feeling when you are out helping everyone else during a hurricane knowing your own family can’t be taken care of at home.

Friendly Electric Heating & Air recently installed a new HVAC system for my residence. They replaced the air handler and condenser. They serviced my system last year that worked well during the summer but I knew it was an old system that would eventually need to be replaced.
I was very fortunate to have Tyler as my HVAC technician. Al was a very good helper and electrician too. Tyler was very thorough and honest quoting me a competitive price but to me service and responsiveness is the most important aspect in this type of purchase. Tyler went above and beyond to provide me with excellent service so I felt comfortable with the purchase.
As can be expected with such a time consuming install, I needed the technician to return afterwards to tweak the system and the office couldn’t have been nicer. The manager, Pam, is aces even calling me from her home! Briana and Liza from the office also went out of their to make sure I was on the schedule and kept in touch with me. When Tyler returned he was the friendliest, nicest and most professional guy who ensured that he did everything right even checking with the manufacturer to ensure optimum operation.
We are very happy that we chose Friendly Electric Heating & Air to perform this job for us and I now know that while my central AC is working perfectly keeping my house cold, if there is any issue at all that arises I can count on them to take care of me right away. Anyone can do an install and leave but what matters most is customer service when things aren’t perfect or if you have a question and they provided outstanding customer service especially Tyler who is a great representative for this company. I would highly recommend them to anyone who needs HVAC, electrical or heating needs. They really are friendly and experts!

Overpriced!

$ 380 for «diagnostics»??? Initial «sales talk» indicated diagnosing the problem as in opening the circuit breaker box, checking for worn out wiring. None of that happened as the problem was with the power cable outside. JCP&L came to fix the problem.
Folks, do yourselves a favor, call your local power company for service options or check other «reputable» electricians for a 2^nd or 3^rd quote before using «Friendly» Electric.

As a commercial business I was very pleased with the service from Friendly Electric. The office staff and technicians were extremely cooperative and helpful. I would highly recommend this company.
Kevin Balon
Fastkix Taekwondo & Kickboxing
Spotswood, NJ

We’ve used this company for 9 years but the last 2 years have gone way downhill. Their prices are off the charts and if you manage to call and talk to the owner, Gabriel, he will knock the price down. I’m done with the haggling.
Last time their quote for a furnace was 4 times what I ended up getting quoted by 3 other companies. I ended up paying $ 400 to come out for the service call, tell me it couldn’t be serviced and they cut the gas line, saying it was dangerous, without my approval.
Today they were here to install a ceiling fan. Almost $ 600 later and it is done. I was charged $ 119 just to have the remote installed because it was a peripheral and wasn’t included in the box, even though the same company made it and it just needed to be attached to the housing before it was shoved but into the ceiling.
Also, their service plan. It’s a 12 month commitment even if you want to cancel. So unless you plan on «saving» more than $ 100 by using them, it’s not worth it.
We’ve been loyal customers for 9 years but today they are fired and I’ll find someone new to use from now on.

Completely agree with all previously posted reviews… $ 260 to do absolutely nothing and on top of that tried charging me 4x more to fix a valve compared to other quotes I received. Their «tech» was more interested in making sure «we were still good as buddies» than explaining why his boss who was only available via phone from his truck was trying to shaft me. Do your research and choose any other company instead of these morons

$ 267 just to walk in the door? Yeah, I think not. The second company I called charged a fraction of that AND said it could apply towards a repair. This company said that didn’t count towards a repair, that it was just for their time. I wish someone paid me $ 267 to walk in a house, spend 10 minutes pretending to look at something, and then claim I need a whole new unit (which would’ve cost upwards of $ 5,700). I called someone else in who said I absolutely did NOT need a new unit and it’s been working perfectly ever since. What a scam.

I would give this business NO stars if possible.
They showed up at my home to service a central air unit and charged me almost $ 300 just to walk in my door. They claimed that the unit needed major repairs or to be replaced, at which point I started suspecting them of fraud. I told them I’d get back to them and called another company instead who came out and said that Friendly Electric took the two coil caps to my unit, which caused the unit to freeze up. The new company fixed the unit, replaced the missing coil caps and were done in less than 30 minutes and only charged me $ 280 for the service call and repair.
I am reporting Friendly Electric to the Better Business Bureau and strongly urge anyone who sees this review to steer clear of this company. They saw a woman alone and decided to rip me off royally. Definitely not a company anyone wants to use!