Homer Skelton Ford of Millington

I have not bought a car from this location as we just haven’t been able to connect with the right car at the right price but Randy has made it a pleasant experience trying. They are not goofy high pressure salesman. They have always gotten me back lease quotes as they say they will in a timely manor. I would absolutely buy a car from this location and after the horrible experiences I’ve had with the Ford dealers in Memphis I will be trying their service department next time I need an oil change. I see some bad reviews for the service department but the Landers places in town are so bad this place couldn’t be worse!

I arrived at 9:15 am for an oil change and tire rotation and was told that it would be about 45 minuets. It’s now 11 o’clock and I’m still waiting.
I used to do service work when I was younger and was able to do this exact service in just under half an hour.
If this was not my mothers vehicle I would have taken it to a Gateway or Goodyear for this service. Dealers are only concerned for the amount of the ticket. Not customer satisfaction.

After driving around in my smart car in Memphis for a couple of months, my husband thought it was time to get a bigger vehicle for our family. I know, anything is bigger than a smart car but don’t knock it till you try it. The smart is a great car for two (hence the name smart ‘fortwo’) but if you have a growing family, you get something with more than two seats. We fell in love with the Jeep Patriot we drove to the Grand Canyon last winter so we searched for just that — a Patriot. USAA sent us to Homer Skelton Ford of Millington first and the fact that we saw a nice Pearl Blue 2015 Jeep Patriot on their website really helped push us to drive to Millington to test drive this baby. So happy that we did! Alonzo was our sales person and he was fantastic. Very soft spoken and he was a joy to speak to. You can’t help but like the guy! The entire staff were also so helpful. We came in on a Wednesday and drove our new vehicle out less than 24 hours later. Highly recommend for other military families out there. Look for Alonzo!

I don’t know about the repair facility, I recently bought a van from Homer Skelton Millington, and I was thoroughly impressed with the way they dealt with us. Joey is the salesman who helped us through the whole process – he had a professional demeanor, yet a friendly personality. I highly recommend going to this dealership if you need a vehicle.

The sales process was overall a pleasant experience, my salesman was courteous through out the process. The finance department was also courteous as well and was concise and very clear as to what I was signing.
The car was not very clean on the interior. It took me a good portion of a day to really clean the dirt and grime off the leather, dash, and doors. It smelled of cigarette smoke which the dealer was to remove while they had it for the first series of repairs but failed too.
The vehicle after a week ended up needing several major repairs after they were overlooked by the techs. It was taken to Audi for repairs. My only gripe is I had to call for updates, the dealer was not attentive in this regard.
A week after this repair was made, yet another issue was found. If I had not purchased an extended warranty I would be out thousands of dollars. The dealer acts as if they are doing me a favor by allowing me a demo vehicle, however if this vehicle had been properly inspected before hand, I might not be suffering from so many issues.
My major problem now is lack of communication of what exactly is occurring with my vehicle. It has been a week and a few days and I have no idea when it will be complete. I would have a hard time recommending anyone purchasing a used vehicle from Homer Skelton Millington due to my rather sour ongoing drama.
I have attempted to contact Homer Skelton corporate but never could get anyone to return a phone call or an email. I guess once they have your money they have no further need to extend customer service.