Colvett Chrysler Dodge

We took my mother’s car here for a check up and a repair. We had been to another repair shop who ‘fixed’ the problem but there was still a little hiccup with the start of the car, so we decided to take it to a certified Dodge repair shop. Probably should have done that from the beginning, but our local repair shop is pretty great, so we didn’t think twice about going to them.
We started with a phone call here. The woman who took our call was very helpful and informative about what they would be able to offer, what the costs were for a diagnostic, and how they manage their repairs and charges (I like to know what to expect with car repairs before I ever give them the green light). She did not ever come across as frustrated or annoyed with our uninformed questions. She stated she would be able to get us in for the diagnostic that day. It was great!
Unfortunately, the only hitch we ran into was on-​site. Again, really friendly staff. I was glad that we were in a location that seemed to know what they were doing and were happy to help. HOWEVER, they will let you stand at their counter for 10 minutes while they chat with each other before finally asking you if you need help… no…I am just standing here practicing my sculpture pose. I mean, come on. Someone walks to your counter, conversations stop until the person has been assisted. Common sense in the customer service industry. If you can’t help at the counter, don’t chat at the counter.
Ultimately, they kept my mom’s car for a week and never called to give an update. We waited 4 days before calling ourselves to inquire. They were unable to find anything wrong, which was a relief, but why not call to let us know that they were still looking for the problem?
Unfortunately, customer service when YOU call is really the only positive. Do not expect them to follow up with you. And most certainly don’t expect them to be helpful when you’re standing right in front of them.