True Fit Shoe Repair

To address some prior comments — first, a sign posted states «Only cash or checks», and even thought I have been a customer for years, the owner pointed to it as he wrote up my ticket. Second, there’s no price list, agreed, but you do get a price that is written on the ticket, so that shouldn’t be a surprise either.
Regarding the work, it is first rate. I can’t judge it if is expensive because it is nearly always cheaper to repair things that by new ones — half soLes on a pair of shoes on a pair of shoes for $ 40 is a lot cheaper than a new pair at $ 120, and I have been so satisfied with there work for at least 10 years that I haven’t looked elsewhere.
Not only do they do shoe repair — heels, half and full soles etc. —, but they’ve refurbished a leather portfolio, a beat up briefcase so it looks like new, repaired purses and luggage. All done on time and to a very high standard.
There aren’t that many shoe repairs places left and this one does good work, promptly with attention to detail.
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I can’t speak to the workmanship of my boot repair JUST yet as I got my boots back today, but I can say that everything they do seems top notch. My boots look as clean and shiny as the day I got them, and the work appears to be flawless. I was quoted $ 45 for new heel pads on my Lucchese custom cowboy boots, and guess what! That’s EXACTLY what I was charged. No more, and no less. They do not accept credit cards, boo-​hoo. It’s an expense that hinders the bottom line in the eyes of the owner, and that is how they choose to run their business. I was VERY concerned with the quality of the heel pad as I get a lot of use out of my boots, and I am very particular about how they wear. The employees (I’m not sure if I dealt directly with the owner or not) were INCREDIBLY open to hearing my concerns, and worked with me to make sure I got the proper product given my needs. I was told to expect about two weeks before the boots would be ready since they’re a custom boot. Let’s talk customer service… they were ready in UNDER a SINGLE week. They have GREAT folks over there working an HONEST business. For now this place gets five stars… as I break them in again I’ll update!

Very overpriced (twice what I paid for same service in TriBeCa) and the quality of work is very poor. I have used them over the last year but I can’t put up with the place anymore. This latest time the sole of my shoes unglued within days of getting it back. But the worst is how they treat customers. The people that work there but especially the owner were extremely rude. They don’t take credit cards and his excuse is that is how he runs his business since 1942. Well welcome to 21^st century. Don’t go here!

I live in town and have used True Fit before, knowing it was overpriced and owner was extremely arrogant, just because it was convenient, but now will never use again as a result of terrible business practices.
I sent my daughter in to get some boots fixed and owner quoted her $ 30 to fix zipper alone, and then send it would be 45 $ with heels. Then when she said she only wanted zipper he raised price of zipper to 35 $. I will never get anything done at this establishment.

I had a very similar experience in regards to the price as Beth B. I brought in a pair of shoes to have the rubber sole put on and they charged me $ 50. I felt ripped off. The owner tried to tell me about the workmanship, however I have gotten equal or even better for $ 30 at the most. I get it that it’s Millburn, but I’m sure that Park Avenue or Beverly Hills charges that much. Never again

I have been going to this place for years, and I won’t take my shoes anywhere else. I’m extremely choosy when it comes to altering and fixing my shoes and clothing (I get all of my clothing tailored at a specific place in NYC), and I guarantee you that this is the place you’re looking for. True Fit has real integrity, and they listen to exactly what you say. I’ve had things mended here that manufacturers have told me were unsalvageable. Seriously. I’ve taken tattered suede boots here to get resoled, and they look like new every time. Just make sure to specify what it is you want. For example, I tell them to leave the sole unpolished for a vintage feel. They use top quality materials, and oftentimes my shoes come back in better condition than when I purchased them. Be prepared to spend a bit more than you thought you were going to; their meticulous manner comes at a cost. If you need a quick fix for a pair of shoes you don’t really care about, this is not the place to go. (You can find that elsewhere for cheaper.) On the other hand, if you care about and love the shoes you need repaired, there is literally no better place to take them.

Appalled when I picked up my shoes today and was charged $ 40 to have a thin black sole added to the front of a new pair of sandals. This should have been a $ 20 – 25 job. The employee agreed that their prices were «way too high» and that «the owner wouldn’t listen to suggestions and feedback about price gauging their customers.» I will never go back to this place again. Be forewarned. And of course they don’t tell you what their costs will be until you return to pick up your shoes. No price list anywhere.